Polycom CX5500 manual Answer Calls on a Shared Line, Answer Calls Automatically

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Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide

2Tap the incoming call listing and tap Answer.

The active call is placed on hold and the new call becomes active.

Answer Calls on a Shared Line

If you share a line with another phone, you can answer calls normally, or someone who shares a line with you can choose to answer the call from their phone. When you share a line with another phone and you place a call on hold, anyone who shares your line can resume the held call.

For more information about shared lines, including what you can and cannot do with shared lines, see Work with Shared Lines.

Answer Calls Automatically

You can set up your phone to answer calls automatically so you do not have to push a button or tap a key to answer a call. Your system administrator sets how many times your phone rings before the call is auto- answered.

When you enable the Auto Answer feature, your phone automatically answers incoming calls and mutes the microphone when the call is answered. To unmute the microphone so the caller can hear you, press . See the following procedure to enable or disable microphone mute for auto-answered calls.

Note that when Auto Answer is enabled and a new call arrives while you are in a call, the incoming call is automatically answered only if you end or hold the current call.

To enable your phone to answer calls automatically:

1From Home view, tap Settings > Basic > Preferences > Auto Answer.

2From the Auto Answer screen, you can do one of the following:

Enable your phone to answer SIP calls automatically. Tap Auto Answer SIP Calls, and tap Yes. The default setting is No.

Enable your phone to answer H.323 calls automatically. Tap Auto Answer H.323 Calls, and tap Yes. The default setting is No. This option displays only if your phone supports the H.323 protocol.

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Contents Polycom CX5500 Unified Conference Station for Microsoft Lync Polycom, Inc Contents Use Advanced Features Change Your Office Hours Change Timeouts Administrative TasksWho Should Read this Guide? About This GuideConventions Used in this Guide Terms and Writing ConventionsIcons Used in this Guide Information ElementsBold Typographic ConventionsGet Help and Support Resources About the Polycom CX5500 Unified Conference Station Get StartedUse the CX5500 System with Microsoft Lync Client How the CX5500 system works during conference calls Use the CX5500 System as a Conference PhonePolycom CX5500 system Understand the CX5500 System HardwareMicrophone Indicator Lights Understand the Indicator LightsActive video indicator lights Basic Video Transmit Connect the CX5500 System to a ComputerHD Transmit To access the Web Configuration Utility for your phone Access the Web Configuration UtilityWeb Info Information on using the Web Configuration Utility Sign in to the CX5500 System with LyncUser Tip Using strong passwords Troubleshooting I can’t sign-in using my login credentialsBest Practices for Effective Camera Tracking Place a Video Call Use the CX5500 System with Microsoft LyncAnswer a Video Call Hang Up a Call Adjust Audio and VideoUse the CX5500 System as a Conference Phone To switch among viewsNavigate Phone Views Home View Troubleshooting Why can’t I access a certain view?Home view Lines and favorites from Home view Additional home iconsTo display Lines view Lines ViewTo display all your calls Active Call ViewTo view Active Call view Active and held calls in Lines viewTo display Calls view Calls ViewDark green Active call Phone icons and status indicators Understand Phone Icons and Status IndicatorsStatus bar in Home and other views Navigating your phone interface Navigate Your Phone’s InterfaceTo change how numbers and text are formatted Enter Data and Update FieldsTo enter a URL or telephone number in the Contact field To use the onscreen keyboard Use the Onscreen KeyboardUsing the onscreen keyboard to enter information To clean the touchscreen Clean the TouchscreenManage Calls on Your Phone Place and End CallsCall from the Dialer User Tip Choosing URLs or numbers mode from the dialerTo display the dialer To place a call from the DialerTo call from your Favorites list To call from the Recent Calls listTo call from your Directory Timesaver Automatically dialing favoritesRedial Numbers Manage Active CallsEnd Calls Hold a CallTo resume a held call Transfer CallsTo transfer a call To perform a blind transferAnswer Incoming Calls Manage Incoming CallsTo answer an incoming call To answer an incoming call from Home or Calls viewTo answer another incoming call Answer Additional CallsTo answer another incoming call from Home view Incoming Call windowAnswer Calls Automatically Answer Calls on a Shared LineIgnore Incoming Calls Redirect CallsReject Incoming Calls Forward Incoming CallsTo forward all calls a contact Forward Calls to a ContactCall-forwarding enabled icon in Lines view To disable call forwardingReject Calls from a Contact Divert Calls from a ContactTap Auto Divert, and tap Enabled Enable Do Not DisturbTo enable and disable Do Not Disturb Enable Do Not Disturb on Multiple LinesTo enable or disable Do Not Disturb for a particular line From the Do Not Disturb screen, tap Enable or DisableCalls on two lines in Lines view Manage Multiple CallsCalls on separate lines in Calls view Manage Conference Calls Dial in to Conference CallsTo dial in to a conference call User Tip Best practices for conference callsInitiate Conference Calls To initiate a conference call using the Confrnc soft keyHold and Resume Conference Calls Tap ConfrncSplit Conference Calls into Two Held Calls End Conference CallsManage Conference Call Participants To manage a participant in a conference call Timesaver How to manage a participant without tapping manageUse Your Contact Directory Manage Contacts and DirectoriesTo view your Contact Directory from Home view Contact DirectoryTo search for a contact To view contact informationTo dial a contact To add a contactTo delete a contact To update a contact’s informationAdd Contacts from Recent Calls list Manage FavoritesTo add recent callers to your Contact Directory To make a contact a favoriteFavorites in Lines view Favorites listFavorites in Home view Work with a Corporate Directory To perform an advanced search Tap AdvFind To perform a quick search of the Corporate DirectoryTo dial a Corporate Directory contact To add a contact to your Contact DirectoryListen to Voicemail To remove message indicators temporarilyTo listen to voicemail messages Tap Message CenterView Recent Calls Timesaver Quickly access the Recent Calls listTo view your Recent Calls list To manage a call record Control Audio and VolumeTo customize the list To remove certain calls from the listUpdate the Incoming Call Ringtone Change the Speaker and Ringer VolumeUpdate a Contact’s Ringtone Edit Contact screen, tap Ring TypeMute the Microphone Work with Shared LinesIcons and status indicators for shared lines Update Your Status Use Advanced FeaturesUse the Contact List Manage Your Contact List To update your presence settingTo view your Contact List View Lync Contacts’ Presence StatusLync Status and Presence Icons To view contacts in Home view To view your contacts in Lines viewGroup Paging Mode Broadcast Messages Using Group PagingIntegrate with Microsoft Lync Server Send and Receive PagesTo send a Receive PagesChange the Default Paging Group Adjust the Volume of PagesEnable Pages to Play during Active Calls Update Paging Group SubscriptionsTo hear the page when Accept While Busy is disabled Use the CalendarOpen and Close the Calendar Troubleshooting Why doesn’t the calendar display anymore?To open the calendar Navigate Month View Troubleshooting Why doesn’t the calendar display?Navigate Day View To close the CalendarTo navigate in Day view Navigate Meeting ViewTo see Meeting view Work with Meeting Reminders Troubleshooting Why don’t my meeting reminders display?To navigate in Meeting view To join a meeting from a meeting reminder Join Meetings from the CalendarTo use another number to join the meeting from a reminder To join a meeting from Meeting viewLog In and Out of a Phone Log in to a PhonePlace Calls from Phones That Are in the Logged-Out State Change Your PasswordFrom the Advanced screen, tap Change User Password Change Your User PasswordLock the Phone Lock and Unlock Your PhoneCall and Answer from a Locked Phone Access Features with Your Login CredentialsTo unlock your phone Tap Unlock To call an authorized number from a locked phoneCustomize the Phone’s Display Troubleshooting What happens if I can’t access features?Change the Language on Your Phone Change the Backlight Change the Time and Date DisplayFrom the Backlight Intensity screen, tap Maximum Intensity Change the Background PictureWeb Info Adding a web page as the background on your phone Use Power-Saving ModeUser Tip Determining which idle timeout applies Change TimeoutsChange Your Office Hours Polycom, Inc Investigate Phone Warnings Administrative TasksRestart the Phone Test Phone Hardware Update Phone ConfigurationTest the Speaker, Microphones, and Camera Troubleshoot IssuesDownload Logs Polycom and Partner Resources Get HelpPolycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing LawSafety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC RulesPlug Acts as Disconnect Device Class B Digital Device or PeripheralIndustry Canada IC Europe SingaporeClass B Statements