Polycom CX5500 manual Administrative Tasks, Investigate Phone Warnings, Restart the Phone

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Administrative Tasks

When your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform these tasks.

Investigate Phone Warnings

When your phone is unable to perform certain tasks, a warning icon displays in the status bar, as displayed next. Each time your phone has a warning that you haven’t viewed, the Warning icon displays.

The icon also shows a counter indicating the number of warning messages you have. Tap the icon to automatically view the messages.

To view a detailed list of phone issues:

●From Home view, tap Settings > Status > Diagnostics > Warnings.

The Warnings screen displays, as displayed next, listing any phone issues.

After you view the phone warnings, tap Clear Icon to remove the warning icon from the status bar. However, the warning still displays in the Warnings list until the phone issue is fixed.

Restart the Phone

Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting.

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Contents Polycom CX5500 Unified Conference Station for Microsoft Lync Polycom, Inc Contents Use Advanced Features Administrative Tasks Change Your Office Hours Change TimeoutsAbout This Guide Who Should Read this Guide?Conventions Used in this Guide Terms and Writing ConventionsInformation Elements Icons Used in this GuideTypographic Conventions BoldGet Help and Support Resources Get Started About the Polycom CX5500 Unified Conference StationUse the CX5500 System with Microsoft Lync Client Use the CX5500 System as a Conference Phone How the CX5500 system works during conference callsUnderstand the CX5500 System Hardware Polycom CX5500 systemUnderstand the Indicator Lights Microphone Indicator LightsActive video indicator lights Connect the CX5500 System to a Computer Basic Video TransmitHD Transmit Access the Web Configuration Utility To access the Web Configuration Utility for your phoneWeb Info Information on using the Web Configuration Utility Sign in to the CX5500 System with LyncTroubleshooting I can’t sign-in using my login credentials User Tip Using strong passwordsBest Practices for Effective Camera Tracking Use the CX5500 System with Microsoft Lync Place a Video CallAnswer a Video Call Adjust Audio and Video Hang Up a CallTo switch among views Use the CX5500 System as a Conference PhoneNavigate Phone Views Troubleshooting Why can’t I access a certain view? Home ViewHome view Additional home icons Lines and favorites from Home viewLines View To display Lines viewActive Call View To display all your callsTo view Active Call view Active and held calls in Lines viewCalls View To display Calls viewDark green Active call Understand Phone Icons and Status Indicators Phone icons and status indicatorsStatus bar in Home and other views Navigate Your Phone’s Interface Navigating your phone interfaceEnter Data and Update Fields To change how numbers and text are formattedTo enter a URL or telephone number in the Contact field Use the Onscreen Keyboard To use the onscreen keyboardUsing the onscreen keyboard to enter information Clean the Touchscreen To clean the touchscreenManage Calls on Your Phone Place and End CallsUser Tip Choosing URLs or numbers mode from the dialer Call from the DialerTo display the dialer To place a call from the DialerTo call from the Recent Calls list To call from your Favorites listTo call from your Directory Timesaver Automatically dialing favoritesManage Active Calls Redial NumbersEnd Calls Hold a CallTransfer Calls To resume a held callTo transfer a call To perform a blind transferManage Incoming Calls Answer Incoming CallsTo answer an incoming call To answer an incoming call from Home or Calls viewAnswer Additional Calls To answer another incoming callTo answer another incoming call from Home view Incoming Call windowAnswer Calls on a Shared Line Answer Calls AutomaticallyRedirect Calls Ignore Incoming CallsReject Incoming Calls Forward Incoming CallsForward Calls to a Contact To forward all calls a contactTo disable call forwarding Call-forwarding enabled icon in Lines viewReject Calls from a Contact Divert Calls from a ContactEnable Do Not Disturb Tap Auto Divert, and tap EnabledEnable Do Not Disturb on Multiple Lines To enable and disable Do Not DisturbTo enable or disable Do Not Disturb for a particular line From the Do Not Disturb screen, tap Enable or DisableManage Multiple Calls Calls on two lines in Lines viewCalls on separate lines in Calls view Dial in to Conference Calls Manage Conference CallsTo dial in to a conference call User Tip Best practices for conference callsTo initiate a conference call using the Confrnc soft key Initiate Conference CallsHold and Resume Conference Calls Tap ConfrncEnd Conference Calls Split Conference Calls into Two Held CallsManage Conference Call Participants Timesaver How to manage a participant without tapping manage To manage a participant in a conference callManage Contacts and Directories Use Your Contact DirectoryTo view your Contact Directory from Home view Contact DirectoryTo view contact information To search for a contactTo dial a contact To add a contactTo update a contact’s information To delete a contactManage Favorites Add Contacts from Recent Calls listTo add recent callers to your Contact Directory To make a contact a favoriteFavorites list Favorites in Lines viewFavorites in Home view Work with a Corporate Directory To perform a quick search of the Corporate Directory To perform an advanced search Tap AdvFindTo dial a Corporate Directory contact To add a contact to your Contact DirectoryTo remove message indicators temporarily Listen to VoicemailTo listen to voicemail messages Tap Message CenterTimesaver Quickly access the Recent Calls list View Recent CallsTo view your Recent Calls list Control Audio and Volume To manage a call recordTo customize the list To remove certain calls from the listChange the Speaker and Ringer Volume Update the Incoming Call RingtoneUpdate a Contact’s Ringtone Edit Contact screen, tap Ring TypeWork with Shared Lines Mute the MicrophoneIcons and status indicators for shared lines Use Advanced Features Update Your StatusUse the Contact List To update your presence setting Manage Your Contact ListView Lync Contacts’ Presence Status To view your Contact ListLync Status and Presence Icons To view your contacts in Lines view To view contacts in Home viewBroadcast Messages Using Group Paging Group Paging ModeIntegrate with Microsoft Lync Server Send and Receive PagesReceive Pages To send aAdjust the Volume of Pages Change the Default Paging GroupUpdate Paging Group Subscriptions Enable Pages to Play during Active CallsTo hear the page when Accept While Busy is disabled Use the CalendarTroubleshooting Why doesn’t the calendar display anymore? Open and Close the CalendarTo open the calendar Troubleshooting Why doesn’t the calendar display? Navigate Month ViewNavigate Day View To close the CalendarNavigate Meeting View To navigate in Day viewTo see Meeting view Troubleshooting Why don’t my meeting reminders display? Work with Meeting RemindersTo navigate in Meeting view Join Meetings from the Calendar To join a meeting from a meeting reminderTo use another number to join the meeting from a reminder To join a meeting from Meeting viewLog in to a Phone Log In and Out of a PhoneChange Your Password Place Calls from Phones That Are in the Logged-Out StateChange Your User Password From the Advanced screen, tap Change User PasswordLock the Phone Lock and Unlock Your PhoneAccess Features with Your Login Credentials Call and Answer from a Locked PhoneTo unlock your phone Tap Unlock To call an authorized number from a locked phoneTroubleshooting What happens if I can’t access features? Customize the Phone’s DisplayChange the Language on Your Phone Change the Time and Date Display Change the BacklightChange the Background Picture From the Backlight Intensity screen, tap Maximum IntensityUse Power-Saving Mode Web Info Adding a web page as the background on your phoneChange Timeouts User Tip Determining which idle timeout appliesChange Your Office Hours Polycom, Inc Administrative Tasks Investigate Phone WarningsRestart the Phone Update Phone Configuration Test Phone HardwareTroubleshoot Issues Test the Speaker, Microphones, and CameraDownload Logs Get Help Polycom and Partner ResourcesPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesClass B Digital Device or Peripheral Plug Acts as Disconnect DeviceIndustry Canada IC Europe SingaporeClass B Statements