Polycom V500 manual Limitation of Remedies and Damages

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Administrator’s Guide for the V500 System

Limitation of Remedies and Damages

Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract, negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not limited to loss of information, business, or profits.

The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special legal rights. You may also have other rights that vary by state and nation.

Warning

This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.

USA and Canadian Regulatory Notices

FCC Notice

Class A Digital Device or Peripheral

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user's authority to operate this equipment.

The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

Part 15 FCC Rules

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1)This device may not cause harmful interference, and

2)this device must accept any interference received, including interference that may cause undesired operation.

Part 68 FCC Rules

This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA. On this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ#TXXX system. If requested, this number must be provided to the telephone company.

This equipment may not be used on a coin service or party line.

If you experience trouble with your V500 System, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at

1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request that you disconnect it until the problem is corrected.

If your V500 System causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However, if advance notice is not practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of your equipment. If they do, you will be given advance notice so that you may make any changes necessary to maintain uninterrupted service.

The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs of all devices that may be connected to a line, is determined by the total RENs, contact the local telephone company.

Safety and Legal Notices - 2

www.polycom.com/videodocumentation

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Contents Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii Introducing the V500 System What’s in this Chapter?Key Features Rich Conference ExperienceEnhanced User Experience Easy Installation Security and Network ManagementAdministrator’s Guide for the V500 System Standard System Components Name Component DescriptionOptional System Components Setting Up Your System Hardware Standard System Set-up Positioning the SystemTo position the system To connect a monitor to the system Connecting the MonitorConnecting the System to the LAN Video output preferredLAN connector Connecting PowerTo connect power to the system Power connectorTo install batteries in the remote control Installing Batteries in the Remote ControlPowering on the System To power on the systemTo install the BRI network interface Connecting to a BRI Network InterfaceConnecting Headphones To connect headphones to the systemConfiguring Network Use Network Connectivity Checklist Getting the Network ReadyThis information Should be provided by your Configuring with the Setup Wizard To access the system via the V500 web interfaceGo to System Admin Settings LAN Properties Configuring LAN PropertiesTo configure LAN properties Setting DescriptionOne here To specify H.323 settings Configuring IP Network SupportSpecifying H.323 Settings Go to System Admin Settings Network IP H.323 SettingsConfiguring the System to Use a Gatekeeper To configure the system to use a gatekeeperTo configure the system to use a gateway Number + Extension is selectedSpecifying SIP Settings To specify SIP SettingsGo to System Admin Settings Network IP SIP Settings Specifying Quality of Service To specify Quality of ServiceGo to System Admin Settings Network IP Quality of Service Configuring the System for Use with a Firewall or NAT To set up the system to work with a firewall or NATGo to System Admin Settings Network IP Firewall Configure the V500 system for specific products as follows AutoTo configure the Isdn interface settings Configuring Isdn SupportConfiguring the BRI Network Interface Go to System Admin Settings Network IsdnConfiguring Call Preferences Go to System Admin Settings Network Call PreferenceTo choose call preferences Isdn Configuring the Global Directory Configuring the Directory Server SettingsTo configure the Directory Server settings Placing a Test Call Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules To set the dialing rulesTo view System Status information Go to System Diagnostics System StatusChecking System Status To get information about a status messageTo upgrade your software via the Internet Keeping your Software CurrentAdministrator’s Guide for the V500 System Designing the User Experience To set or change the Admin Password Managing User Access to Settings and FeaturesSetting the Admin Password Go to System Admin Settings General Settings SecurityGo to System Diagnostics Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Select Reset SystemLetting Users Customize the Workspace To allow users to customize the workspaceUsing the System for Specialized Applications Limiting What Users Can Do With the SystemGo to System Admin Settings Camera Configuring Camera SettingsTo configure camera settings Designing Video BehaviorsConfiguring the TV Monitor To configure the TV monitorGo to System Admin Settings Monitor Select Dual Monitor Emulation Using in a Call Call connects Using Dual Monitor EmulationSetting Up Near site presses PIPGo to System Diagnostics Video Adjusting the Monitor’s Color BalanceTo adjust the monitor for natural color Designing Audio BehaviorsTo configure general audio settings Configuring General Audio SettingsSetting the Volume on an External Audio System To set the volumeConfiguring Call Settings To configure call settingsDesigning General System Behaviors To configure remote control behavior Configuring Remote Control BehaviorConfiguring Directory Settings To configure system settingsTo enable AES encryption Setting the Call Answering ModeTo set the call answering mode Enabling AES EncryptionSetting Passwords and Security Options To set passwords and security optionsSetting Date, Time, and Location Go to System Admin Settings General Settings LocationTo set the date, time, and location Customizing the Workspace Appearance New Users Infrequent Users Kiosk ModeDesigning the Home Screen Advanced UsersTo design the home screen Adding Sites to the Home Screen To add sites on the Home screenTo enter marquee text Click System Setup Utilities Screen Saver and enterAdding On-screen Instructions To enter screen saver textTo change the color scheme Setting Ring Tones and Alert TonesChanging System Appearance To set ring tones and alert tonesConfiguring Closed Captioning Audio Options for Closed CaptionersOptions for Supplying Closed Captions to Conferences Go to System Setup Utilities Closed Caption Providing Captions Via the V500 Web InterfaceProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely To configure your browser to use the web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To access the system using the web interfaceManaging System Profiles with the V500 Web Interface To store a profileTo upload a profile Managing Directories with the V500 Web Interface To download a V500 system directory to your PCTo upload V500 system directory entries Configuring Global Services Viewing the Management Servers ListTo view the management servers list Adding My Information Go to System Admin Settings Global Services My InformationRequiring an Account Number for Calls To require an account number for callsRequesting Technical Support from the GM S Administrator Your request for help has been acknowledgedDownloading MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp To download the Polycom MIBsConfiguring for Snmp Management To configure the V500 system for Snmp managementAdministrator’s Guide for the V500 System System Usage and Statistics Call Summary To view the Call Summary screenTo view the Call Statistics screen Go to System Diagnostics Call Statistics and then selectCall Statistics This screen Displays this informationGo to System Diagnostics Call Statistics Call StatusTo view the Call Status screen Go to System Admin Settings Network Recent Calls Recent CallsTo view the Recent Calls screen To view and download the CDR via the V500 web interface Call Detail ReportInformation in the Call Detail Report Data DescriptionSystem Usage and Statistics Disconnect Call Detail Report Archives To get an archived CDRAdministrator’s Guide for the V500 System Diagnostics and General Troubleshooting System Screens Quick Reference Go to System Setup Diagnostics Send a MessageSending a Message To send a message via the V500 web interfaceGo to System Diagnostics Diagnostic ScreensTo access the Diagnostics screens on the system Diagnostic Tool System’s user interface V500 web interfaceCall Status screen Select Diagnostics CallSelect Diagnostics Network Call StatisticsSelect Diagnostics Video Error Log filesError Log Select Diagnostics AudioSelect Reset System Reset and RestartReset System Delete System SettingsWhen the BRI network interface It means IndicatorsWhen the V500 system It means System LightsGeneral Troubleshooting Critical ProblemsSymptom Cause Solution Severe Problems Diagnostics Network Ping toCause Codes on page Appendix-4 Moderate Issues Network Call Quality DialingSpeeds screen Under Diagnostics Audio to determine Mute iconNetwork Quality of Service and enable Minor IssuesGo to Admin Settings Network IP Diagnostics Call Statistics screenEnable Internal Ringer option Settings screenGo to Admin Settings General Settings Security and enable webNormal System Behaviors How to Contact Technical Support By TelephoneBy Internet Administrator’s Guide for the V500 System Appendix Cable DescriptionsMaximum Approved Cable Length Part Number Shipped Cable Drawings LAN CableComposite Video Cable Cause Codes Code Cause DefinitionStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Safety and Legal Notices Important SafeguardsLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Index Isdn BRIIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System
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V500 specifications

The Polycom V500 is a versatile video conferencing solution designed to enhance communication and collaboration in various environments, from small businesses to large enterprises. It combines high-definition video and audio capabilities, making it an ideal choice for organizations looking to improve remote communication.

One of the standout features of the Polycom V500 is its exceptional video quality. It supports high-definition video at resolutions up to 1280x720, ensuring that participants experience crystal clear visuals during video calls. This quality is complemented by Polycom’s renowned audio technology, which includes noise reduction features and advanced echo cancellation, allowing users to hear and be heard clearly, regardless of their location.

The V500 is equipped with the Polycom HDX technology, allowing for seamless interconnectivity with other Polycom systems and third-party video conferencing tools. This interoperability ensures that organizations can connect with clients, partners, and remote teams effortlessly, eliminating barriers to communication. Additionally, the V500 supports various video protocols, enhancing its compatibility with numerous networks and systems.

Another significant characteristic of the Polycom V500 is its ease of use. The system features a user-friendly interface that allows participants to initiate and manage video calls quickly. The remote control and on-screen menus are designed for intuitive navigation, reducing the learning curve for new users. Furthermore, the V500 includes built-in scheduling capabilities, making it easy for teams to organize and participate in meetings.

The device also boasts a range of connectivity options, including HDMI, which ensures that organizations can connect to a variety of display devices and peripheral equipment. The inclusion of a network interface card allows for flexible connections to both wired and wireless networks, catering to different organizational needs.

Security is another critical aspect of the Polycom V500. It includes robust encryption standards to protect sensitive communications, ensuring that businesses can conduct discussions without the worry of data breaches. With features like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), the V500 prioritizes user privacy and security.

In conclusion, the Polycom V500 stands out as an innovative and reliable video conferencing solution, equipped with key features and technologies that foster effective communication. Its high-definition video and audio quality, interoperability, ease of use, connectivity options, and robust security make it a compelling choice for any organization seeking to enhance their collaboration efforts. Whether used for day-to-day meetings or critical business discussions, the Polycom V500 is designed to facilitate seamless interactions that drive productivity.