Polycom manual Configure the V500 system for specific products as follows, Auto

Page 32

Administrator’s Guide for the V500 System

Setting

Description

 

 

NAT Configuration

Lets you specify whether the system should determine the

 

NAT Public WAN Address automatically.

 

• If the system is behind a NAT that allows HTTP traffic, select

 

Auto.

 

• If the system is behind a NAT that does not allow HTTP

 

traffic, select Manual.

 

• If the system is not behind a NAT or is connected to the IP

 

network through a Virtual Private Network (VPN), select Off.

 

• If the system is behind a firewalled NAT router that is

 

UPnP™ (Universal Plug and Play) certified, select UPnP.

 

Many routers used in homes and small businesses support

 

UPnP NAT traversal. If this is your situation, try selecting

 

UPnP first. If this selection does not work for your router,

 

select Auto or Manual.

 

 

NAT Public (WAN)

Displays the address that callers from outside the LAN use to

Address

call your system. If you chose to configure the NAT manually,

 

enter the NAT Public Address here.

 

 

NAT is H.323

Specifies that the system is behind a NAT that allows HTTP

Compatible

traffic.

 

 

Address Displayed in

Lets you choose whether to display this system’s public or

Global Directory

private address in the Global Directory.

 

 

Configure the V500 system for specific products as follows:

If you use this type of

 

 

 

NAT or firewall:

Configure your V500 system this way:

 

 

 

 

 

 

Use Fixed Ports

System is

NAT is H.323

 

 

Behind a NAT

Compatible

 

 

 

 

Cisco® PIX®

Yes

Yes

No

NOTE: Do not select the

 

 

 

Fix Up H.323 feature.

 

 

 

 

 

 

 

Cisco® Router NAT

No

No

No

Linksys®

Yes

Setting is ignored

No

Netgear®

No

No

Yes

SMC® Barricade™

Yes

Yes

No

Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit the Polycom Security Center at www.polycom.com for timely security information. You can also register to receive periodic email updates and advisories.

3 - 12

www.polycom.com/videodocumentation

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Contents Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii Introducing the V500 System What’s in this Chapter?Enhanced User Experience Key FeaturesRich Conference Experience Easy Installation Security and Network ManagementAdministrator’s Guide for the V500 System Standard System Components Name Component DescriptionOptional System Components Setting Up Your System Hardware To position the system Standard System Set-upPositioning the System Connecting the Monitor Connecting the System to the LANTo connect a monitor to the system Video output preferredConnecting Power To connect power to the systemLAN connector Power connectorInstalling Batteries in the Remote Control Powering on the SystemTo install batteries in the remote control To power on the systemConnecting to a BRI Network Interface Connecting HeadphonesTo install the BRI network interface To connect headphones to the systemConfiguring Network Use This information Should be provided by your Network Connectivity ChecklistGetting the Network Ready Configuring with the Setup Wizard To access the system via the V500 web interfaceConfiguring LAN Properties To configure LAN propertiesGo to System Admin Settings LAN Properties Setting DescriptionOne here Configuring IP Network Support Specifying H.323 SettingsTo specify H.323 settings Go to System Admin Settings Network IP H.323 SettingsConfiguring the System to Use a Gatekeeper To configure the system to use a gatekeeperTo configure the system to use a gateway Number + Extension is selectedGo to System Admin Settings Network IP SIP Settings Specifying SIP SettingsTo specify SIP Settings Go to System Admin Settings Network IP Quality of Service Specifying Quality of ServiceTo specify Quality of Service Go to System Admin Settings Network IP Firewall Configuring the System for Use with a Firewall or NATTo set up the system to work with a firewall or NAT Configure the V500 system for specific products as follows AutoConfiguring Isdn Support Configuring the BRI Network InterfaceTo configure the Isdn interface settings Go to System Admin Settings Network IsdnTo choose call preferences Configuring Call PreferencesGo to System Admin Settings Network Call Preference Isdn To configure the Directory Server settings Configuring the Global DirectoryConfiguring the Directory Server Settings Setting the Dialing Rules Go to System Admin Settings Global Services Dialing RulesPlacing a Test Call To set the dialing rulesGo to System Diagnostics System Status Checking System StatusTo view System Status information To get information about a status messageTo upgrade your software via the Internet Keeping your Software CurrentAdministrator’s Guide for the V500 System Designing the User Experience Managing User Access to Settings and Features Setting the Admin PasswordTo set or change the Admin Password Go to System Admin Settings General Settings SecurityScreens that Require the Admin Password for Access To reset a forgotten Admin PasswordGo to System Diagnostics Reset System Select Reset SystemLetting Users Customize the Workspace To allow users to customize the workspaceUsing the System for Specialized Applications Limiting What Users Can Do With the SystemConfiguring Camera Settings To configure camera settingsGo to System Admin Settings Camera Designing Video BehaviorsGo to System Admin Settings Monitor Configuring the TV MonitorTo configure the TV monitor Using Dual Monitor Emulation Setting UpSelect Dual Monitor Emulation Using in a Call Call connects Near site presses PIPAdjusting the Monitor’s Color Balance To adjust the monitor for natural colorGo to System Diagnostics Video Designing Audio BehaviorsConfiguring General Audio Settings Setting the Volume on an External Audio SystemTo configure general audio settings To set the volumeDesigning General System Behaviors Configuring Call SettingsTo configure call settings Configuring Remote Control Behavior Configuring Directory SettingsTo configure remote control behavior To configure system settingsSetting the Call Answering Mode To set the call answering modeTo enable AES encryption Enabling AES EncryptionSetting Passwords and Security Options To set passwords and security optionsTo set the date, time, and location Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Customizing the Workspace Appearance Infrequent Users Kiosk Mode Designing the Home ScreenNew Users Advanced UsersTo design the home screen Adding Sites to the Home Screen To add sites on the Home screenClick System Setup Utilities Screen Saver and enter Adding On-screen InstructionsTo enter marquee text To enter screen saver textSetting Ring Tones and Alert Tones Changing System AppearanceTo change the color scheme To set ring tones and alert tonesOptions for Supplying Closed Captions to Conferences Configuring Closed CaptioningAudio Options for Closed Captioners Go to System Setup Utilities Closed Caption Providing Captions Via the V500 Web InterfaceProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely Using the V500 Web Interface Accessing the V500 Web InterfaceTo configure your browser to use the web interface To access the system using the web interfaceTo upload a profile Managing System Profiles with the V500 Web InterfaceTo store a profile To upload V500 system directory entries Managing Directories with the V500 Web InterfaceTo download a V500 system directory to your PC To view the management servers list Configuring Global ServicesViewing the Management Servers List Go to System Admin Settings Global Services My Information Requiring an Account Number for CallsAdding My Information To require an account number for callsRequesting Technical Support from the GM S Administrator Your request for help has been acknowledgedSetting Up Snmp Go to Admin Settings Global Services SnmpDownloading MIBs To download the Polycom MIBsConfiguring for Snmp Management To configure the V500 system for Snmp managementAdministrator’s Guide for the V500 System System Usage and Statistics Call Summary To view the Call Summary screenGo to System Diagnostics Call Statistics and then select Call StatisticsTo view the Call Statistics screen This screen Displays this informationTo view the Call Status screen Go to System Diagnostics Call StatisticsCall Status To view the Recent Calls screen Go to System Admin Settings Network Recent CallsRecent Calls Call Detail Report Information in the Call Detail ReportTo view and download the CDR via the V500 web interface Data DescriptionSystem Usage and Statistics Disconnect Call Detail Report Archives To get an archived CDRAdministrator’s Guide for the V500 System Diagnostics and General Troubleshooting Go to System Setup Diagnostics Send a Message Sending a MessageSystem Screens Quick Reference To send a message via the V500 web interfaceDiagnostic Screens To access the Diagnostics screens on the systemGo to System Diagnostics Diagnostic Tool System’s user interface V500 web interfaceSelect Diagnostics Call Select Diagnostics NetworkCall Status screen Call StatisticsError Log files Error LogSelect Diagnostics Video Select Diagnostics AudioReset and Restart Reset SystemSelect Reset System Delete System SettingsIndicators When the V500 system It meansWhen the BRI network interface It means System LightsSymptom Cause Solution General TroubleshootingCritical Problems Severe Problems Diagnostics Network Ping toCause Codes on page Appendix-4 Speeds screen Moderate IssuesNetwork Call Quality Dialing Under Diagnostics Audio to determine Mute iconMinor Issues Go to Admin Settings Network IPNetwork Quality of Service and enable Diagnostics Call Statistics screenEnable Internal Ringer option Settings screenGo to Admin Settings General Settings Security and enable webNormal System Behaviors By Internet How to Contact Technical SupportBy Telephone Administrator’s Guide for the V500 System Maximum Approved Cable Length Part Number Shipped AppendixCable Descriptions Cable Drawings LAN CableComposite Video Cable Cause Codes Code Cause DefinitionStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Safety and Legal Notices Important SafeguardsLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Index Isdn BRIIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System
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V500 specifications

The Polycom V500 is a versatile video conferencing solution designed to enhance communication and collaboration in various environments, from small businesses to large enterprises. It combines high-definition video and audio capabilities, making it an ideal choice for organizations looking to improve remote communication.

One of the standout features of the Polycom V500 is its exceptional video quality. It supports high-definition video at resolutions up to 1280x720, ensuring that participants experience crystal clear visuals during video calls. This quality is complemented by Polycom’s renowned audio technology, which includes noise reduction features and advanced echo cancellation, allowing users to hear and be heard clearly, regardless of their location.

The V500 is equipped with the Polycom HDX technology, allowing for seamless interconnectivity with other Polycom systems and third-party video conferencing tools. This interoperability ensures that organizations can connect with clients, partners, and remote teams effortlessly, eliminating barriers to communication. Additionally, the V500 supports various video protocols, enhancing its compatibility with numerous networks and systems.

Another significant characteristic of the Polycom V500 is its ease of use. The system features a user-friendly interface that allows participants to initiate and manage video calls quickly. The remote control and on-screen menus are designed for intuitive navigation, reducing the learning curve for new users. Furthermore, the V500 includes built-in scheduling capabilities, making it easy for teams to organize and participate in meetings.

The device also boasts a range of connectivity options, including HDMI, which ensures that organizations can connect to a variety of display devices and peripheral equipment. The inclusion of a network interface card allows for flexible connections to both wired and wireless networks, catering to different organizational needs.

Security is another critical aspect of the Polycom V500. It includes robust encryption standards to protect sensitive communications, ensuring that businesses can conduct discussions without the worry of data breaches. With features like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), the V500 prioritizes user privacy and security.

In conclusion, the Polycom V500 stands out as an innovative and reliable video conferencing solution, equipped with key features and technologies that foster effective communication. Its high-definition video and audio quality, interoperability, ease of use, connectivity options, and robust security make it a compelling choice for any organization seeking to enhance their collaboration efforts. Whether used for day-to-day meetings or critical business discussions, the Polycom V500 is designed to facilitate seamless interactions that drive productivity.
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