Polycom V500 manual Designing General System Behaviors, Configuring Call Settings

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Chapter 4 - Designing the User Experience

Designing General System Behaviors

You can configure the following general system behaviors to accommodate the needs of your organization:

Call Settings

Remote Control Behavior

Directory Settings

Call Answering Mode

AES Encryption

Passwords and Security Options

Date, Time, and System Location

Configuring Call Settings

The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens.

To configure call settings:

1.Go to System > Admin Settings > General Settings > System Settings > Call Settings.

2.Configure these settings:

Setting

Description

 

 

Maximum Time in

Enter the maximum number of minutes allowed for call length.

Call

When that time has expired, you see a message asking you if you

 

 

want to hang up or stay in the call. If you do not answer within one

 

minute, the call automatically disconnects. If you choose to stay

 

in the call at this time, you will not be prompted again.

 

 

Auto-Answer Point

Specifies whether to answer incoming point-to-point calls

to Point

automatically.

 

 

Display Time in Call

Specifies whether to display the elapsed time or the local time

 

during a call. You can also choose not to display the time.

 

 

Call Detail Report

Specifies whether to generate a report of all calls made with the

 

system. When selected, details for all calls can be viewed via the

 

V500 web interface and downloaded as a .csv file.

 

 

© Polycom, Inc.

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Contents Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii What’s in this Chapter? Introducing the V500 SystemKey Features Rich Conference ExperienceEnhanced User Experience Security and Network Management Easy InstallationAdministrator’s Guide for the V500 System Name Component Description Standard System ComponentsOptional System Components Setting Up Your System Hardware Standard System Set-up Positioning the SystemTo position the system Video output preferred Connecting the MonitorConnecting the System to the LAN To connect a monitor to the systemPower connector Connecting PowerTo connect power to the system LAN connectorTo power on the system Installing Batteries in the Remote ControlPowering on the System To install batteries in the remote controlTo connect headphones to the system Connecting to a BRI Network InterfaceConnecting Headphones To install the BRI network interfaceConfiguring Network Use Network Connectivity Checklist Getting the Network ReadyThis information Should be provided by your To access the system via the V500 web interface Configuring with the Setup WizardSetting Description Configuring LAN PropertiesTo configure LAN properties Go to System Admin Settings LAN PropertiesOne here Go to System Admin Settings Network IP H.323 Settings Configuring IP Network SupportSpecifying H.323 Settings To specify H.323 settingsTo configure the system to use a gatekeeper Configuring the System to Use a GatekeeperNumber + Extension is selected To configure the system to use a gatewaySpecifying SIP Settings To specify SIP SettingsGo to System Admin Settings Network IP SIP Settings Specifying Quality of Service To specify Quality of ServiceGo to System Admin Settings Network IP Quality of Service Configuring the System for Use with a Firewall or NAT To set up the system to work with a firewall or NATGo to System Admin Settings Network IP Firewall Auto Configure the V500 system for specific products as followsGo to System Admin Settings Network Isdn Configuring Isdn SupportConfiguring the BRI Network Interface To configure the Isdn interface settingsConfiguring Call Preferences Go to System Admin Settings Network Call PreferenceTo choose call preferences Isdn Configuring the Global Directory Configuring the Directory Server SettingsTo configure the Directory Server settings To set the dialing rules Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules Placing a Test CallTo get information about a status message Go to System Diagnostics System StatusChecking System Status To view System Status informationKeeping your Software Current To upgrade your software via the InternetAdministrator’s Guide for the V500 System Designing the User Experience Go to System Admin Settings General Settings Security Managing User Access to Settings and FeaturesSetting the Admin Password To set or change the Admin PasswordSelect Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Go to System Diagnostics Reset SystemTo allow users to customize the workspace Letting Users Customize the WorkspaceLimiting What Users Can Do With the System Using the System for Specialized ApplicationsDesigning Video Behaviors Configuring Camera SettingsTo configure camera settings Go to System Admin Settings CameraConfiguring the TV Monitor To configure the TV monitorGo to System Admin Settings Monitor Near site presses PIP Using Dual Monitor EmulationSetting Up Select Dual Monitor Emulation Using in a Call Call connectsDesigning Audio Behaviors Adjusting the Monitor’s Color BalanceTo adjust the monitor for natural color Go to System Diagnostics VideoTo set the volume Configuring General Audio SettingsSetting the Volume on an External Audio System To configure general audio settingsConfiguring Call Settings To configure call settingsDesigning General System Behaviors To configure system settings Configuring Remote Control BehaviorConfiguring Directory Settings To configure remote control behaviorEnabling AES Encryption Setting the Call Answering ModeTo set the call answering mode To enable AES encryptionTo set passwords and security options Setting Passwords and Security OptionsSetting Date, Time, and Location Go to System Admin Settings General Settings LocationTo set the date, time, and location Customizing the Workspace Appearance Advanced Users Infrequent Users Kiosk ModeDesigning the Home Screen New UsersTo design the home screen To add sites on the Home screen Adding Sites to the Home ScreenTo enter screen saver text Click System Setup Utilities Screen Saver and enterAdding On-screen Instructions To enter marquee textTo set ring tones and alert tones Setting Ring Tones and Alert TonesChanging System Appearance To change the color schemeConfiguring Closed Captioning Audio Options for Closed CaptionersOptions for Supplying Closed Captions to Conferences Providing Captions Via the V500 Web Interface Go to System Setup Utilities Closed CaptionProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely To access the system using the web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To configure your browser to use the web interfaceManaging System Profiles with the V500 Web Interface To store a profileTo upload a profile Managing Directories with the V500 Web Interface To download a V500 system directory to your PCTo upload V500 system directory entries Configuring Global Services Viewing the Management Servers ListTo view the management servers list To require an account number for calls Go to System Admin Settings Global Services My InformationRequiring an Account Number for Calls Adding My InformationYour request for help has been acknowledged Requesting Technical Support from the GM S AdministratorTo download the Polycom MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp Downloading MIBsTo configure the V500 system for Snmp management Configuring for Snmp ManagementAdministrator’s Guide for the V500 System System Usage and Statistics To view the Call Summary screen Call SummaryThis screen Displays this information Go to System Diagnostics Call Statistics and then selectCall Statistics To view the Call Statistics screenGo to System Diagnostics Call Statistics Call StatusTo view the Call Status screen Go to System Admin Settings Network Recent Calls Recent CallsTo view the Recent Calls screen Data Description Call Detail ReportInformation in the Call Detail Report To view and download the CDR via the V500 web interfaceSystem Usage and Statistics Disconnect To get an archived CDR Call Detail Report ArchivesAdministrator’s Guide for the V500 System Diagnostics and General Troubleshooting To send a message via the V500 web interface Go to System Setup Diagnostics Send a MessageSending a Message System Screens Quick ReferenceDiagnostic Tool System’s user interface V500 web interface Diagnostic ScreensTo access the Diagnostics screens on the system Go to System DiagnosticsCall Statistics Select Diagnostics CallSelect Diagnostics Network Call Status screenSelect Diagnostics Audio Error Log filesError Log Select Diagnostics VideoDelete System Settings Reset and RestartReset System Select Reset SystemSystem Lights IndicatorsWhen the V500 system It means When the BRI network interface It meansGeneral Troubleshooting Critical ProblemsSymptom Cause Solution Diagnostics Network Ping to Severe ProblemsCause Codes on page Appendix-4 Moderate Issues Network Call Quality DialingSpeeds screen Mute icon Under Diagnostics Audio to determineDiagnostics Call Statistics screen Minor IssuesGo to Admin Settings Network IP Network Quality of Service and enableSettings screen Enable Internal Ringer optionSettings Security and enable web Go to Admin Settings GeneralNormal System Behaviors How to Contact Technical Support By TelephoneBy Internet Administrator’s Guide for the V500 System Appendix Cable DescriptionsMaximum Approved Cable Length Part Number Shipped LAN Cable Cable DrawingsComposite Video Cable Code Cause Definition Cause CodesStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Important Safeguards Safety and Legal NoticesLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Isdn BRI IndexIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System
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V500 specifications

The Polycom V500 is a versatile video conferencing solution designed to enhance communication and collaboration in various environments, from small businesses to large enterprises. It combines high-definition video and audio capabilities, making it an ideal choice for organizations looking to improve remote communication.

One of the standout features of the Polycom V500 is its exceptional video quality. It supports high-definition video at resolutions up to 1280x720, ensuring that participants experience crystal clear visuals during video calls. This quality is complemented by Polycom’s renowned audio technology, which includes noise reduction features and advanced echo cancellation, allowing users to hear and be heard clearly, regardless of their location.

The V500 is equipped with the Polycom HDX technology, allowing for seamless interconnectivity with other Polycom systems and third-party video conferencing tools. This interoperability ensures that organizations can connect with clients, partners, and remote teams effortlessly, eliminating barriers to communication. Additionally, the V500 supports various video protocols, enhancing its compatibility with numerous networks and systems.

Another significant characteristic of the Polycom V500 is its ease of use. The system features a user-friendly interface that allows participants to initiate and manage video calls quickly. The remote control and on-screen menus are designed for intuitive navigation, reducing the learning curve for new users. Furthermore, the V500 includes built-in scheduling capabilities, making it easy for teams to organize and participate in meetings.

The device also boasts a range of connectivity options, including HDMI, which ensures that organizations can connect to a variety of display devices and peripheral equipment. The inclusion of a network interface card allows for flexible connections to both wired and wireless networks, catering to different organizational needs.

Security is another critical aspect of the Polycom V500. It includes robust encryption standards to protect sensitive communications, ensuring that businesses can conduct discussions without the worry of data breaches. With features like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), the V500 prioritizes user privacy and security.

In conclusion, the Polycom V500 stands out as an innovative and reliable video conferencing solution, equipped with key features and technologies that foster effective communication. Its high-definition video and audio quality, interoperability, ease of use, connectivity options, and robust security make it a compelling choice for any organization seeking to enhance their collaboration efforts. Whether used for day-to-day meetings or critical business discussions, the Polycom V500 is designed to facilitate seamless interactions that drive productivity.