Polycom V500 manual Getting the Network Ready, Network Connectivity Checklist

Page 22

Administrator’s Guide for the V500 System

Getting the Network Ready

Before you begin configuring the network options, you must make sure your network is ready for video conferencing.

To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.

Network Connectivity Checklist

You may need this information to make and receive video calls at your site:

If:

This information:

Should be provided by your:

 

 

 

Your system is using a

IP address

IP Network Service Provider

static IP address

 

 

 

 

 

Your network uses a

Gatekeeper address

IP Network Service Provider

gatekeeper

 

 

 

 

 

Your system is behind a

Firewall information

IP Network Service Provider

firewall

 

 

 

 

 

You are using BRI

ISDN address

ISDN Service Provider

 

 

 

You are using ISDN and

SPIDs

ISDN Service Provider

are in North America

 

 

 

 

 

You are using ISDN

ISDN switch protocols

ISDN Service Provider

 

 

 

3 - 2

www.polycom.com/videodocumentation

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Contents Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii Introducing the V500 System What’s in this Chapter?Rich Conference Experience Key FeaturesEnhanced User Experience Easy Installation Security and Network ManagementAdministrator’s Guide for the V500 System Standard System Components Name Component DescriptionOptional System Components Setting Up Your System Hardware Positioning the System Standard System Set-upTo position the system To connect a monitor to the system Connecting the MonitorConnecting the System to the LAN Video output preferredLAN connector Connecting PowerTo connect power to the system Power connectorTo install batteries in the remote control Installing Batteries in the Remote ControlPowering on the System To power on the systemTo install the BRI network interface Connecting to a BRI Network InterfaceConnecting Headphones To connect headphones to the systemConfiguring Network Use Getting the Network Ready Network Connectivity ChecklistThis information Should be provided by your Configuring with the Setup Wizard To access the system via the V500 web interfaceGo to System Admin Settings LAN Properties Configuring LAN PropertiesTo configure LAN properties Setting DescriptionOne here To specify H.323 settings Configuring IP Network SupportSpecifying H.323 Settings Go to System Admin Settings Network IP H.323 SettingsConfiguring the System to Use a Gatekeeper To configure the system to use a gatekeeperTo configure the system to use a gateway Number + Extension is selectedTo specify SIP Settings Specifying SIP SettingsGo to System Admin Settings Network IP SIP Settings To specify Quality of Service Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service To set up the system to work with a firewall or NAT Configuring the System for Use with a Firewall or NATGo to System Admin Settings Network IP Firewall Configure the V500 system for specific products as follows AutoTo configure the Isdn interface settings Configuring Isdn SupportConfiguring the BRI Network Interface Go to System Admin Settings Network IsdnGo to System Admin Settings Network Call Preference Configuring Call PreferencesTo choose call preferences Isdn Configuring the Directory Server Settings Configuring the Global DirectoryTo configure the Directory Server settings Placing a Test Call Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules To set the dialing rulesTo view System Status information Go to System Diagnostics System StatusChecking System Status To get information about a status messageTo upgrade your software via the Internet Keeping your Software CurrentAdministrator’s Guide for the V500 System Designing the User Experience To set or change the Admin Password Managing User Access to Settings and FeaturesSetting the Admin Password Go to System Admin Settings General Settings SecurityGo to System Diagnostics Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Select Reset SystemLetting Users Customize the Workspace To allow users to customize the workspaceUsing the System for Specialized Applications Limiting What Users Can Do With the SystemGo to System Admin Settings Camera Configuring Camera SettingsTo configure camera settings Designing Video BehaviorsTo configure the TV monitor Configuring the TV MonitorGo to System Admin Settings Monitor Select Dual Monitor Emulation Using in a Call Call connects Using Dual Monitor EmulationSetting Up Near site presses PIPGo to System Diagnostics Video Adjusting the Monitor’s Color BalanceTo adjust the monitor for natural color Designing Audio BehaviorsTo configure general audio settings Configuring General Audio SettingsSetting the Volume on an External Audio System To set the volumeTo configure call settings Configuring Call SettingsDesigning General System Behaviors To configure remote control behavior Configuring Remote Control BehaviorConfiguring Directory Settings To configure system settingsTo enable AES encryption Setting the Call Answering ModeTo set the call answering mode Enabling AES EncryptionSetting Passwords and Security Options To set passwords and security optionsGo to System Admin Settings General Settings Location Setting Date, Time, and LocationTo set the date, time, and location Customizing the Workspace Appearance New Users Infrequent Users Kiosk ModeDesigning the Home Screen Advanced UsersTo design the home screen Adding Sites to the Home Screen To add sites on the Home screenTo enter marquee text Click System Setup Utilities Screen Saver and enterAdding On-screen Instructions To enter screen saver textTo change the color scheme Setting Ring Tones and Alert TonesChanging System Appearance To set ring tones and alert tonesAudio Options for Closed Captioners Configuring Closed CaptioningOptions for Supplying Closed Captions to Conferences Go to System Setup Utilities Closed Caption Providing Captions Via the V500 Web InterfaceProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely To configure your browser to use the web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To access the system using the web interfaceTo store a profile Managing System Profiles with the V500 Web InterfaceTo upload a profile To download a V500 system directory to your PC Managing Directories with the V500 Web InterfaceTo upload V500 system directory entries Viewing the Management Servers List Configuring Global ServicesTo view the management servers list Adding My Information Go to System Admin Settings Global Services My InformationRequiring an Account Number for Calls To require an account number for callsRequesting Technical Support from the GM S Administrator Your request for help has been acknowledgedDownloading MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp To download the Polycom MIBsConfiguring for Snmp Management To configure the V500 system for Snmp managementAdministrator’s Guide for the V500 System System Usage and Statistics Call Summary To view the Call Summary screenTo view the Call Statistics screen Go to System Diagnostics Call Statistics and then selectCall Statistics This screen Displays this informationCall Status Go to System Diagnostics Call StatisticsTo view the Call Status screen Recent Calls Go to System Admin Settings Network Recent CallsTo view the Recent Calls screen To view and download the CDR via the V500 web interface Call Detail ReportInformation in the Call Detail Report Data DescriptionSystem Usage and Statistics Disconnect Call Detail Report Archives To get an archived CDRAdministrator’s Guide for the V500 System Diagnostics and General Troubleshooting System Screens Quick Reference Go to System Setup Diagnostics Send a MessageSending a Message To send a message via the V500 web interfaceGo to System Diagnostics Diagnostic ScreensTo access the Diagnostics screens on the system Diagnostic Tool System’s user interface V500 web interfaceCall Status screen Select Diagnostics CallSelect Diagnostics Network Call StatisticsSelect Diagnostics Video Error Log filesError Log Select Diagnostics AudioSelect Reset System Reset and RestartReset System Delete System SettingsWhen the BRI network interface It means IndicatorsWhen the V500 system It means System LightsCritical Problems General TroubleshootingSymptom Cause Solution Severe Problems Diagnostics Network Ping toCause Codes on page Appendix-4 Network Call Quality Dialing Moderate IssuesSpeeds screen Under Diagnostics Audio to determine Mute iconNetwork Quality of Service and enable Minor IssuesGo to Admin Settings Network IP Diagnostics Call Statistics screenEnable Internal Ringer option Settings screenGo to Admin Settings General Settings Security and enable webNormal System Behaviors By Telephone How to Contact Technical SupportBy Internet Administrator’s Guide for the V500 System Cable Descriptions AppendixMaximum Approved Cable Length Part Number Shipped Cable Drawings LAN CableComposite Video Cable Cause Codes Code Cause DefinitionStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Safety and Legal Notices Important SafeguardsLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Index Isdn BRIIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System
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V500 specifications

The Polycom V500 is a versatile video conferencing solution designed to enhance communication and collaboration in various environments, from small businesses to large enterprises. It combines high-definition video and audio capabilities, making it an ideal choice for organizations looking to improve remote communication.

One of the standout features of the Polycom V500 is its exceptional video quality. It supports high-definition video at resolutions up to 1280x720, ensuring that participants experience crystal clear visuals during video calls. This quality is complemented by Polycom’s renowned audio technology, which includes noise reduction features and advanced echo cancellation, allowing users to hear and be heard clearly, regardless of their location.

The V500 is equipped with the Polycom HDX technology, allowing for seamless interconnectivity with other Polycom systems and third-party video conferencing tools. This interoperability ensures that organizations can connect with clients, partners, and remote teams effortlessly, eliminating barriers to communication. Additionally, the V500 supports various video protocols, enhancing its compatibility with numerous networks and systems.

Another significant characteristic of the Polycom V500 is its ease of use. The system features a user-friendly interface that allows participants to initiate and manage video calls quickly. The remote control and on-screen menus are designed for intuitive navigation, reducing the learning curve for new users. Furthermore, the V500 includes built-in scheduling capabilities, making it easy for teams to organize and participate in meetings.

The device also boasts a range of connectivity options, including HDMI, which ensures that organizations can connect to a variety of display devices and peripheral equipment. The inclusion of a network interface card allows for flexible connections to both wired and wireless networks, catering to different organizational needs.

Security is another critical aspect of the Polycom V500. It includes robust encryption standards to protect sensitive communications, ensuring that businesses can conduct discussions without the worry of data breaches. With features like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), the V500 prioritizes user privacy and security.

In conclusion, the Polycom V500 stands out as an innovative and reliable video conferencing solution, equipped with key features and technologies that foster effective communication. Its high-definition video and audio quality, interoperability, ease of use, connectivity options, and robust security make it a compelling choice for any organization seeking to enhance their collaboration efforts. Whether used for day-to-day meetings or critical business discussions, the Polycom V500 is designed to facilitate seamless interactions that drive productivity.
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