Polycom V500 manual Appendix

Page 7

Setting Up SNMP

5 - 8

Downloading MIBs

5 - 8

Configuring for SNMP Management

5 - 9

Chapter 6 - System Usage and Statistics

Call Summary

6 - 2

Call Statistics

6 - 3

Call Status

6 - 4

Recent Calls

6 - 5

Call Detail Report

6 - 6

Information in the Call Detail Report

6 - 6

Call Detail Report Archives

6 - 9

Chapter 7 - Diagnostics and General Troubleshooting

Sending a Message

7 - 2

System Screens Quick Reference

7 - 2

Diagnostic Screens

7 - 3

Indicators

7 - 7

System Lights

7 - 7

Network Interface Lights

7 - 7

General Troubleshooting

7 - 8

Critical Problems

7 - 8

Severe Problems

7 - 9

Moderate Issues

7 - 11

Minor Issues

7 - 13

Normal System Behaviors

7 - 16

How to Contact Technical Support

7 - 17

By Telephone

7 - 17

By Internet

7 - 17

Appendix

Cable Descriptions

Appendix - 1

Cable Drawings

Appendix - 2

LAN Cable

Appendix - 2

Composite Video Cable

Appendix - 3

Q.850 Cause Codes

Appendix - 4

Safety and Legal Notices

 

Index

 

© Polycom, Inc.

vii

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Contents Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii What’s in this Chapter? Introducing the V500 SystemRich Conference Experience Key FeaturesEnhanced User Experience Security and Network Management Easy InstallationAdministrator’s Guide for the V500 System Name Component Description Standard System ComponentsOptional System Components Setting Up Your System Hardware Positioning the System Standard System Set-upTo position the system Video output preferred Connecting the MonitorConnecting the System to the LAN To connect a monitor to the systemPower connector Connecting PowerTo connect power to the system LAN connectorTo power on the system Installing Batteries in the Remote ControlPowering on the System To install batteries in the remote controlTo connect headphones to the system Connecting to a BRI Network InterfaceConnecting Headphones To install the BRI network interfaceConfiguring Network Use Getting the Network Ready Network Connectivity ChecklistThis information Should be provided by your To access the system via the V500 web interface Configuring with the Setup WizardSetting Description Configuring LAN PropertiesTo configure LAN properties Go to System Admin Settings LAN PropertiesOne here Go to System Admin Settings Network IP H.323 Settings Configuring IP Network SupportSpecifying H.323 Settings To specify H.323 settingsTo configure the system to use a gatekeeper Configuring the System to Use a GatekeeperNumber + Extension is selected To configure the system to use a gatewayTo specify SIP Settings Specifying SIP SettingsGo to System Admin Settings Network IP SIP Settings To specify Quality of Service Specifying Quality of ServiceGo to System Admin Settings Network IP Quality of Service To set up the system to work with a firewall or NAT Configuring the System for Use with a Firewall or NATGo to System Admin Settings Network IP Firewall Auto Configure the V500 system for specific products as followsGo to System Admin Settings Network Isdn Configuring Isdn SupportConfiguring the BRI Network Interface To configure the Isdn interface settingsGo to System Admin Settings Network Call Preference Configuring Call PreferencesTo choose call preferences Isdn Configuring the Directory Server Settings Configuring the Global DirectoryTo configure the Directory Server settings To set the dialing rules Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules Placing a Test CallTo get information about a status message Go to System Diagnostics System StatusChecking System Status To view System Status informationKeeping your Software Current To upgrade your software via the InternetAdministrator’s Guide for the V500 System Designing the User Experience Go to System Admin Settings General Settings Security Managing User Access to Settings and FeaturesSetting the Admin Password To set or change the Admin PasswordSelect Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Go to System Diagnostics Reset SystemTo allow users to customize the workspace Letting Users Customize the WorkspaceLimiting What Users Can Do With the System Using the System for Specialized ApplicationsDesigning Video Behaviors Configuring Camera SettingsTo configure camera settings Go to System Admin Settings CameraTo configure the TV monitor Configuring the TV MonitorGo to System Admin Settings Monitor Near site presses PIP Using Dual Monitor EmulationSetting Up Select Dual Monitor Emulation Using in a Call Call connectsDesigning Audio Behaviors Adjusting the Monitor’s Color BalanceTo adjust the monitor for natural color Go to System Diagnostics VideoTo set the volume Configuring General Audio SettingsSetting the Volume on an External Audio System To configure general audio settingsTo configure call settings Configuring Call SettingsDesigning General System Behaviors To configure system settings Configuring Remote Control BehaviorConfiguring Directory Settings To configure remote control behaviorEnabling AES Encryption Setting the Call Answering ModeTo set the call answering mode To enable AES encryptionTo set passwords and security options Setting Passwords and Security OptionsGo to System Admin Settings General Settings Location Setting Date, Time, and LocationTo set the date, time, and location Customizing the Workspace Appearance Advanced Users Infrequent Users Kiosk ModeDesigning the Home Screen New UsersTo design the home screen To add sites on the Home screen Adding Sites to the Home ScreenTo enter screen saver text Click System Setup Utilities Screen Saver and enterAdding On-screen Instructions To enter marquee textTo set ring tones and alert tones Setting Ring Tones and Alert TonesChanging System Appearance To change the color schemeAudio Options for Closed Captioners Configuring Closed CaptioningOptions for Supplying Closed Captions to Conferences Providing Captions Via the V500 Web Interface Go to System Setup Utilities Closed CaptionProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely To access the system using the web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To configure your browser to use the web interfaceTo store a profile Managing System Profiles with the V500 Web InterfaceTo upload a profile To download a V500 system directory to your PC Managing Directories with the V500 Web InterfaceTo upload V500 system directory entries Viewing the Management Servers List Configuring Global ServicesTo view the management servers list To require an account number for calls Go to System Admin Settings Global Services My InformationRequiring an Account Number for Calls Adding My InformationYour request for help has been acknowledged Requesting Technical Support from the GM S AdministratorTo download the Polycom MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp Downloading MIBsTo configure the V500 system for Snmp management Configuring for Snmp ManagementAdministrator’s Guide for the V500 System System Usage and Statistics To view the Call Summary screen Call SummaryThis screen Displays this information Go to System Diagnostics Call Statistics and then selectCall Statistics To view the Call Statistics screenCall Status Go to System Diagnostics Call StatisticsTo view the Call Status screen Recent Calls Go to System Admin Settings Network Recent CallsTo view the Recent Calls screen Data Description Call Detail ReportInformation in the Call Detail Report To view and download the CDR via the V500 web interfaceSystem Usage and Statistics Disconnect To get an archived CDR Call Detail Report ArchivesAdministrator’s Guide for the V500 System Diagnostics and General Troubleshooting To send a message via the V500 web interface Go to System Setup Diagnostics Send a MessageSending a Message System Screens Quick ReferenceDiagnostic Tool System’s user interface V500 web interface Diagnostic ScreensTo access the Diagnostics screens on the system Go to System DiagnosticsCall Statistics Select Diagnostics CallSelect Diagnostics Network Call Status screenSelect Diagnostics Audio Error Log filesError Log Select Diagnostics VideoDelete System Settings Reset and RestartReset System Select Reset SystemSystem Lights IndicatorsWhen the V500 system It means When the BRI network interface It meansCritical Problems General TroubleshootingSymptom Cause Solution Diagnostics Network Ping to Severe ProblemsCause Codes on page Appendix-4 Network Call Quality Dialing Moderate IssuesSpeeds screen Mute icon Under Diagnostics Audio to determineDiagnostics Call Statistics screen Minor IssuesGo to Admin Settings Network IP Network Quality of Service and enableSettings screen Enable Internal Ringer optionSettings Security and enable web Go to Admin Settings GeneralNormal System Behaviors By Telephone How to Contact Technical SupportBy Internet Administrator’s Guide for the V500 System Cable Descriptions AppendixMaximum Approved Cable Length Part Number Shipped LAN Cable Cable DrawingsComposite Video Cable Code Cause Definition Cause CodesStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Important Safeguards Safety and Legal NoticesLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Isdn BRI IndexIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System
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V500 specifications

The Polycom V500 is a versatile video conferencing solution designed to enhance communication and collaboration in various environments, from small businesses to large enterprises. It combines high-definition video and audio capabilities, making it an ideal choice for organizations looking to improve remote communication.

One of the standout features of the Polycom V500 is its exceptional video quality. It supports high-definition video at resolutions up to 1280x720, ensuring that participants experience crystal clear visuals during video calls. This quality is complemented by Polycom’s renowned audio technology, which includes noise reduction features and advanced echo cancellation, allowing users to hear and be heard clearly, regardless of their location.

The V500 is equipped with the Polycom HDX technology, allowing for seamless interconnectivity with other Polycom systems and third-party video conferencing tools. This interoperability ensures that organizations can connect with clients, partners, and remote teams effortlessly, eliminating barriers to communication. Additionally, the V500 supports various video protocols, enhancing its compatibility with numerous networks and systems.

Another significant characteristic of the Polycom V500 is its ease of use. The system features a user-friendly interface that allows participants to initiate and manage video calls quickly. The remote control and on-screen menus are designed for intuitive navigation, reducing the learning curve for new users. Furthermore, the V500 includes built-in scheduling capabilities, making it easy for teams to organize and participate in meetings.

The device also boasts a range of connectivity options, including HDMI, which ensures that organizations can connect to a variety of display devices and peripheral equipment. The inclusion of a network interface card allows for flexible connections to both wired and wireless networks, catering to different organizational needs.

Security is another critical aspect of the Polycom V500. It includes robust encryption standards to protect sensitive communications, ensuring that businesses can conduct discussions without the worry of data breaches. With features like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), the V500 prioritizes user privacy and security.

In conclusion, the Polycom V500 stands out as an innovative and reliable video conferencing solution, equipped with key features and technologies that foster effective communication. Its high-definition video and audio quality, interoperability, ease of use, connectivity options, and robust security make it a compelling choice for any organization seeking to enhance their collaboration efforts. Whether used for day-to-day meetings or critical business discussions, the Polycom V500 is designed to facilitate seamless interactions that drive productivity.