ZyXEL Communications 641 manual Problems With the WAN Interface, Problems with the LAN Interface

Prestige 641 ADSL Internet Access Router

11.2 Problems With the WAN Interface

Table 11-2 Troubleshooting the ADSL connection

Problem	Corrective Action
Initialization of the PVC	Ensure that the cable is connected properly from the ADSL port to the wall
connection failed.	jack. The ADSL LED on the front panel of the Prestige should be on. Check
	that your VPI, VCI, type of encapsulation and type of multiplexing settings are
	the sama as what you collected from your telephone company and ISP. Reboot
	the Prestige. If you still have problems, you may need to verify these variables
	with the telephone company and/or ISP.

11.3 Problems with the LAN Interface

Table 11-3 Troubleshooting the LAN Interface

Problem	Corrective Action
Can’t ping any station on the LAN	Check the Ethernet LEDs on the front panel. The LED should be
	on for a port that has a station connected. If it is off, check the
	cables between your Prestige and the station.
	Verify that the IP address and the subnet mask are consistent
	between the Prestige and the workstations.

11.4 Problems Connecting to a Remote Node or ISP

Table 11-4 Troubleshooting a Connection to a Remote Node or ISP

Problem	Corrective Action
Can’t connect to a remote node or	Check Menu 24.1 to verify the line status. If it indicates [down], then
ISP	refer to the section on the line problems.
	In Menu 11.1, verify your login name and password for the remote
	node.

11-2 Troubleshooting