Crestron electronic CP-X4014WN, CP-X3014WN Troubleshooting, Problem Likely Cause Things to Check

Page 68

8. Troubleshooting

8. Troubleshooting

 

 

 

Reference

Problem

Likely Cause

Things to Check

Page

 

 

 

Number

 

 

 

 

 

 

• Bring the computer and

 

 

 

projector closer together.

 

 

Weak radio signal

• Radio waves won’t go

–

 

 

through concrete and metal

 

 

 

(steel doors, etc.)

 

 

 

If there is a wireless

 

 

Cannot communicate due

configuration utility loaded

 

 

on your computer, check its

 

 

to configure wireless /

–

 

settings.

 

encryption settings.

 

 

Please refer the manual of

 

 

 

 

 

 

your configuration utility.

 

 

 

 

 

 

The computer and/or

Check the network

 

Can't communicate

projector's network settings

configurations of the

–

 

are not configured correctly.

computer and projector.

 

 

The same network address

Change the network address

 

 

is set for both wireless and

setting for wireless or wired

20, 21

 

wired LAN.

LAN.

 

 

<Only for wireless LAN>

 

 

 

The USB wireless adapter

Insert the optional USB

–

 

is not inserted into the

wireless adapter.

 

 

 

projector.

 

 

 

 

 

 

 

<Only for wireless LAN>

 

 

 

There is closely another

Try changing of SSID and IP

20

 

projector or other that has

Address.

 

 

 

the same wireless setting.

 

 

 

 

 

 

Others

 

 

 

- Information from

Communication between the

 

 

the projector

projector and computer is not

Try “NETWORK RESTART”

73

to computer is

working well.

in SERVICE menu under the

in the

not correct or

 

Operating

completed

NETWORK Functions of the

NETWORK menu.

Guide

- The projector does

projector is not working well.

 

 

not respond

 

 

 

68

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Contents Trademark acknowledgment FeaturesThank you for purchasing this product Contents Connection to the networkNetwork Presentation Web Control My Image Function Messeger FunctionNetwork Bridge Function Other FunctionsSecurity precautions when using wireless LAN Do not USE Near the FollowingConnection to the network System requirementsQuick connection System requirementsManual network connection setting Wired LAN This section explains how to set it up manuallyNetwork settings Equipments connectionManual network connection setting Wired LAN About IP address Setting manually Setting automaticallyInternet Option setting Manual network connection setting Wireless LAN Preparation for wireless LAN connectionManual network connection setting Wireless LAN Wireless LAN connection set upWireless Channel Encryption rating None IP addressAbout IP address Manual network connection setting Wireless LAN Network Presentation Web Control Web Control 17 or 3.2 Crestron e-ControlLogon User name Password Administrator BlankProjector Web Control Projector Web Control Network InformationLAN DhcpDisplays and configures network settings AMX D.DDhcp OFF Projector Web Control Network SettingsDhcp on Crestron e-Control Wired SetupOther Setup Port Settings Displays and configures communication port settingsProjector Web Control Port Settings Click the Apply button to save the settingsSend Test Mail Mail SettingsDisplays and configures e-mail addressing settings Alert Settings Displays and configures failure & alert settingsProjector Web Control Alert Settings Alert Items are shown belowSchedule Settings Displays and configures schedule settingsProjector Web Control Schedule Settings Schedule settings are shown belowProjector Web Control Schedule Settings Date/Time Settings Displays and configures the date and time settingsProjector Web Control Date/Time Settings Time differenceSntp Sntp Server AddressSecurity Settings SnmpProjector Control Projector Web Control Projector Control Setup Auto Keystone Auto ECO ModeECO Mode Standby ModeAudio Volume MIC VolumeSpeaker Audio SourceDirect Power on Auto Power OFFOption Auto Search MY BUTTON-1Service Remote Control Displays the settings and status of the projector Projector StatusDescription Restart Network RestartRestarts the projector’s network connection Crestron e-Control Only English is supported on Crestron e-ControlTab Description Log Out ToolsCrestron e-Control Main windowSources List Selects input from LAN portCrestron e-Control- Main window Projector Tools windowCrestron Control Projector Configures the network settings of the projector User PasswordAdmin Password Crestron e-Control- Tools windowInfo window Projector InformationHelp Desk window Emergency Alert My Image Function Messenger Function LAN port USB Type a port Control port Connecting devicesNetwork Bridge Function Condition Communication setupCommunication port Option menu Service Communication in the Operating Guide Transmission methodTransmission method FULL-DUPLEXOther Functions Mail AlertsMail Alerts Projector Management using Snmp Snmp SettingsEvent Scheduling Event Scheduling Date/Time Settings Communication Port Command Control via the NetworkFollowing two ports are assigned for the command control Command Control via the Network Command Format Reply Error codeHeader Data length RS-232Ccommand Check Sum Connection TCP #9715Reply Data format Authentication Automatic Connection BreakCrestron RoomView Troubleshooting Problem Likely Cause Things to CheckSpecifications Warranty and after-sales service
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