Onkyo Troubleshooting Receiver Errors: From 'Check SP Wire' to Factory Reset
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Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer.

To reset the AV receiver to its factory defaults, turn it on and, while holding down VCR/DVR, press

8ON/STANDBY. “Clear” will appear on the display and the AV receiver will enter standby mode.

Note that resetting the AV receiver will delete your radio presets and custom settings.

Remote indicator

RECEIVER

HOME

To reset the remote controller to its factory defaults, while holding down RECEIVER, press and hold down HOME until the remote indicator lights (about 3 seconds). Within 30 seconds, press RECEIVER again.

The on-screen setup menus appear only on a TV that is connected to the HDMI OUT. If your TV is connected to the MONITOR OUT V or the COMPONENT VIDEO OUT, use the AV receiver’s display when changing settings.

Power

■ Can’t turn on the AV receiver

Make sure that the power cord is properly plugged

—

into the wall outlet.

 

 

 

Unplug the power cord from the wall outlet, wait

—

five seconds or more, then plug it in again.

 

 

 

■The AV receiver turns off unexpectedly

The AV receiver will automatically enter standby

53

mode when Auto Standby has been set and launches.

 

■When the power is restored after a power interruption, “CHECK SP WIRE” appears on the display

The protection circuit has been activated. Remove

—

the power cord from the wall outlet immediately.

 

Disconnect all speaker cables and input sources, and

 

leave the AV receiver with its power cord

 

disconnected for 1 hour. After that, reconnect the

 

power cord and set the volume to maximum. If the

 

AV receiver stays on, set the volume to minimum,

 

disconnect the power cord, and reconnect your

 

speakers and input sources. If the AV receiver turns

 

off when you set the volume to maximum,

 

disconnect the power cord, and contact your Onkyo

 

dealer.

 

Audio

■There’s no sound, or it’s very quiet

Make sure that the digital input source is selected

42

properly.

 

 

 

Make sure that all audio connecting plugs are pushed

15

in all the way.

 

Make sure that the inputs and outputs of all

16-18

components are connected properly.

 

 

 

Make sure that the polarity of the speaker cables is

13

correct, and that the bare wires are in contact with

 

the metal part of each speaker terminal.

 

Make sure that the input source is properly selected.

21

 

 

Make sure that the speaker cables are not shorting.

13

Check the volume. The AV receiver is designed for

—

home theater enjoyment. It has a wide volume range,

 

allowing precise adjustment.

 

 

 

If the MUTING indicator is flashing on the display,

39

press the remote controller’s MUTING to unmute

 

the AV receiver.

 

While a pair of headphones is connected to the

39

PHONES jack, no sound is output from the

 

speakers.

 

 

 

If there’s no sound from a DVD player connected to

—

an HDMI IN, check the DVD player’s output

 

settings, and be sure to select a supported audio

 

format.

 

Check the digital audio output setting on the

—

connected device. On some game consoles, such as

 

those that support DVD, the default setting is off.

 

 

 

With some DVD-Video discs, you need to select an

—

audio output format from a menu.

 

If your turntable uses an MC cartridge, you must

—

connect an MC head amp, or an MC transformer.

 

 

 

Make sure that none of the connecting cables are

—

bent, twisted, or damaged.

 

Not all listening modes use all speakers.

33

 

 

Specify the speaker distances and adjust the

44

individual speaker levels.

 

Make sure that the speaker setup microphone is not

—

still connected.

 

 

 

The input signal format is set to “PCM” or “DTS”.

50

Set it to “Off”.

 

 

 

En

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Contents HT-RC360 10 cm 4 at the rear. The rear edge of the shelf or Local regulations when disposing of batteriesBoard above the apparatus shall be set 10 cm Away from the rear panel or wall, creating a flue-likePrecautions Make sure you have the following accessories Supplied AccessoriesInstalling the batteries Aiming the remote controllerContents Services available may vary depending on the region FeaturesAmplifier ProcessingPage Front Panel Front & Rear PanelsFor detailed information, see the pages in parentheses DisplayUREMOTE Control jack Power cordSee Connecting the AV Receiver for connection pages 12 to Rear PanelControlling the AV Receiver Remote ControllerConnecting the Speaker Cables Connecting the AV ReceiverConnecting Your Speakers Attaching the Speaker Cable Labels Speaker ConfigurationSpeaker Connection Precautions Bi-amping the Front Speakers Using a Powered SubwooferAbout AV Connections Connecting AV componentsAV Cables and Jacks Hdmi cableJack Components Assignable Connecting Components with HdmiAudio Return Channel ARC function Jack/Port Components Assignable Connecting Your ComponentsHow to record a video source Connecting a Recording Component Connecting Onkyo uComponentsSystem On/Auto Power On Remote ControlConnecting the Power Cord Connecting the AntennasBe careful not to injure yourself when using thumbtacks Plug the power cord into an AC wall outletTurning On Turning On/Off the AV ReceiverTurning Off AV receiver comes on, the display lightsSelecting the Language for the Onscreen Setup Menus Controlling Contents of USB or Network DevicesPlayback Playing the Connected ComponentEnter Understanding Icons on the DisplayPlaying an iPod/iPhone via USB Listening to Internet Radio Playing a USB DeviceTop menu of Internet Radio Listening to Other Internet RadioRegistering My Favorites*1 Windows Media Player 12 Setup Windows Media Player 11 SetupPlaying Music Files on a Server Remote PlaybackUsing the Tuner Using Remote PlaybackTuning into Radio Stations Listening to AM/FM RadioMode Presetting AM/FM StationsUsing RDS Chinese models Listening to Traffic News TP Displaying Radio Text RTFinding Stations by Type PTY Measurement procedure Using Basic FunctionsUsing the Automatic Speaker Setup When prompted, repeat step When you’ve finished making the settings, press` Cancel Use q/wto select a target, and use e/rto change the settingChanging the Speaker Setup Manually Error MessagesSelecting Listening Modes Using the Listening ModesAbout Listening Modes Following audio formats are supported by the listening modeExplanatory Notes Input SourceListening Modes Onkyo-Original DSP Listening ModesDolby Pro Logic Resolution AudioDolby Pro Logic IIz HeightAudyssey DSX *8 Listening Mode Description Input Speaker Source Layout Neo6Setting the Display Brightness Using the Home MenuUsing the Sleep Timer Displaying Source Information Using the Music OptimizerChanging the Input Display VCR/DVRMuting the AV Receiver Using HeadphonesRecording AV RecordingOn-screen Setup Menus Advanced SetupCommon Procedures in Setup Menu Explanatory NotesInput/Output Assign ResolutionMonitor Out Hdmi InputSpeaker Settings Speaker SetupComponent Video Input Digital Audio InputSpeaker Impedance Chinese models Powered ZoneSpeakers Type Front FrontLevel Calibration Speaker DistanceDouble Bass UnitDolby Audio AdjustMultiplex/Mono Theater-Dimensional Source SetupAudyssey DSX AudysseyReference Level Dynamic VolumeName Edit IntelliVolumeSync Picture Adjust Audio Selector Charge ModeVolume Setup Listening Mode PresetMiscellaneous DTS/DTS-ES/DTS-HDRemote ID Hardware SetupOSD Setup Tuner Auto Standby Dhcp Firmware UpdateNetwork Using the Audio Settings Remote Controller SetupLock Setup Music Optimizer Late Night CinemaFILTERLate Night Music OptimizerConnecting the Zone Speakers to an Additional Amplifier Connecting Your Zone 2 Speakers Directly to the AV receiverZone Making Zone 2 ConnectionsOperating on the remote controller Adjusting the Volume for ZoneControlling Zone 2 Components Muting ZoneUP-A1 Dock Using the Onkyo DockIPod/iPhone Playback via Onkyo Dock RI Dock Controlling Your iPod/iPhoneWith the RI Control Without the RI ControlAvailable buttons Looking up for Remote Control Code Preprogrammed Remote Control CodesEntering Remote Control Codes Controlling Other ComponentsResetting Remote Mode Buttons Remote Control Codes for Onkyo Components Connected via uResetting the Remote Controller Controlling Other ComponentsButtons Input TV VOL q / w SetupGuide SearchAudio TroubleshootingPower Video UP-A1 Dock for iPod/iPhone Remote ControllerTuner Zone RecordingMusic Server and Internet Radio USB Device PlaybackOthers Component Video OUT Important Note Regarding Video PlaybackNetwork Requirements Network/USB FeaturesConnecting to the Network USB Device Requirements Server RequirementsServer playback Remote playbackAbout Dlna Supported Audio File FormatsUpdate procedure Firmware UpdateUpdating the Firmware via Network Before you startErrors during an update via network TroubleshootingError Code Description Updating the Firmware via USBErrors during an update via USB Video Connection Formats Connection Tips and Video Signal PathSignal Selection OUT Audio Connection FormatsAbout Copyright Protection About HdmiSupported Audio Formats Operations that can be performed with Connection Using an RIHD-compatible TV, Player, or RecorderAbout p-compatible components Confirm the connecting and setting How to connect and setupConfirm the settings Operate with the remote controllerAmplifier Section General SpecificationsVideo Section Tuner SectionAvailable resolutions 3840 ⋅ 2160 24/25/30 Hz Video Resolution ChartOutput 1080p 1080i 720p 480p/576p 480i/576i Component CompositeOnkyo Europe Electronics GmbH UK Branch Onkyo Europe Electronics GmbH

HT-RC360 specifications

The Onkyo HT-RC360 is a versatile home theater receiver that has garnered attention for its impressive features and solid performance. Designed to elevate the home entertainment experience, this receiver combines cutting-edge technology with user-friendly functionality.

One of the standout features of the HT-RC360 is its support for high-definition audio formats. It is equipped with Dolby TrueHD and DTS-HD Master Audio decoding, allowing users to enjoy lossless surround sound that delivers a cinema-like experience from the comfort of their own homes. This ensures that every detail of the audio is preserved, making movies, music, and video games come to life with clarity and depth.

The receiver boasts a robust 7.2 channel amplification system, delivering a total power output of 100 watts per channel. This powerful amplification allows the HT-RC360 to drive a variety of speaker configurations, making it suitable for different room sizes and acoustics. Furthermore, the inclusion of Audyssey MultEQ room correction technology allows users to optimize the sound experience based on their specific room conditions. This results in balanced sound that is tailored to the acoustic characteristics of the space.

Connectivity options are abundant with the HT-RC360. It features multiple HDMI inputs and outputs, supporting 3D video and 4K passthrough, which is essential for modern home theater setups. Users can easily connect various devices, including Blu-ray players, gaming consoles, and streaming devices, making it a central hub for all their entertainment needs. Additionally, the receiver comes with analog and digital audio inputs, allowing flexibility in connecting legacy devices.

Another noteworthy characteristic of the Onkyo HT-RC360 is its built-in compatibility with various streaming services. It supports technologies such as Spotify Connect, allowing users to stream their favorite music directly from their smartphones or tablets. This feature enhances the convenience for users who prefer to access music libraries online without the need for physical media.

Overall, the Onkyo HT-RC360 is a remarkable home theater receiver that combines high-quality audio performance with modern connectivity features. Its powerful amplification, advanced audio decoding, and versatile streaming capabilities make it an excellent choice for anyone looking to create an immersive home entertainment experience. With the HT-RC360, users can enjoy movies, music, and gaming like never before.
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