Onkyo TX-SR803, TX-SR8370, TX-SR703E, TX-SR 803E instruction manual Troubleshooting

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TX-SR803_En.book Page 91 Friday, August 26, 2005 9:26 AM

Troubleshooting

If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.

Power

Can’t turn on the AV receiver

•Make sure that the power cord is plugged into the wall outlet properly.

•Unplug the power cord from the wall outlet, wait 5 seconds or more, then plug it in again.

The AV receiver turns off as soon as it’s turned on

•The amp protection circuit has been activated. Remove the power cord from the wall outlet immedi- ately. Disconnect all speaker cables and input sources, and leave the AV receiver with its power cord discon- nected for 1 hour. After that, reconnect the power cord and set the volume to maximum. If the AV receiver stays on, set the volume to minimum, disconnect the power cord, and reconnect your speakers and input sources. If the AV receiver turns off when you set the volume to maximum, disconnect the power cord, and contact your Onkyo dealer.

Audio

There’s no sound or it’s very quiet

•Make sure that the digital input source is selected properly (page 45).

•Make sure that all audio connecting plugs are pushed in all the way (page 24).

•Make sure that the polarity of the speaker cables is correct, and that the bare wire is in contact with metal part of each speaker terminal (page 21)

•Make sure that the speaker cables are not shorting.

•Check the volume (page 48). The AV receiver is designed for home theater enjoyment and has a wide volume range for precise adjustment.

•If the MUTING indicator is shown on the display, press the remote controller’s [MUTING] button to unmute the AV receiver (page 58).

•While a pair of headphones is connected to the PHONES jack, no sound is output by the speakers (page 59).

•Check the digital audio output settings on the con- nected device. On some games consoles, such as those that can play DVDs, the default setting is off.

•With some DVD-Video discs, you need to select an audio format from a menu.

•If your turntable uses an MC cartridge, you must con- nect an MC head amp, or an MC transformer

(page 33).

•Check the speaker settings (pages 70–75).

•The input signal format is set to PCM or DTS. Set it to Auto (page 81).

•On the TX-SR803/803E, if there’s no sound from a DVD player connected to an HDMI IN, check the DVD player’s output settings, and be sure to select a supported audio format.

Only the front speakers produce sound

•When the Stereo listening mode is selected, only the front speakers and subwoofer produce sound.

•In the Mono listening mode, only the front speakers output sound when the Output Sp setting is set to Front (page 68).

•Make sure the speakers are conﬁgured correctly (pages 70, 71).

Only the center speaker produces sound

•If you use the Pro Logic IIx Movie or Pro Logic IIx Music listening mode with a mono source, such as an AM radio station or mono TV program, the sound is concentrated in the center speaker.

•In the Mono listening mode, only the center speaker outputs sound when the Output Sp setting is set to Center (page 68).

•Make sure the speakers are conﬁgured correctly (pages 70, 71).

The surround speakers produce no sound

•When the Stereo or Mono listening mode is selected, the surround speakers produce no sound.

•Depending on the source and current listening mode, not much sound may be produced by the surround speakers. Try selecting another listening mode.

•Make sure the speakers are conﬁgured correctly (pages 70, 71).

The center speaker produces no sound

•When the Stereo listening mode is selected, the center speaker produces no sound.

•In the Mono listening mode, only the front speakers output sound when the Output Sp setting is set to Front (page 68).

•Make sure the speakers are conﬁgured correctly (pages 70, 71).

The surround back speakers produce no sound

•The surround back speakers are not used with all lis- tening modes. Select another listening mode

(page 60).

•Not much sound may be produced by the surround back speakers with some sources.

•Make sure the speakers are conﬁgured correctly (pages 70, 71).

•When the ZONE 2 SPEAKERS terminals are used, playback in the main room is reduced to 5.1-channels, and the surround back speakers produce no sound (page 82).

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Contents TX-SR803/803E TX-SR703/703E TX-SR8370 Avis Important Safety InstructionsPower PrecautionsPrecautions Supplied AccessoriesFCC Information for User Contents TX-SR703/703E and TX-SR8370 Only FeaturesTX-SR803/803E, TX-SR703/703E, and TX-SR8370 TX-SR803/803E OnlyFront Panel Getting to Know the AV ReceiverGetting to Know the AV Receiver Display TX-SR803/803E Rear PanelTX-SR703/703E and TX-SR8370 Hdmi in 1, 2, and OUT TX-SR803/803E only On North American ModelComponent Video in 1, 2, FRONT, CENTER, SURROUND, RS232Voltage Selector on some models GND screwInstalling the Batteries Remote ControllerUsing the Remote Controller About the Remote Controller Modes Remote ControllerRECEIVER/TAPE Mode Standby button Listening Mode buttonsTape mode Remote Mode buttonsDVD Mode CD, MD, and CDR Modes HDD Mode Enjoying Home Theater Connecting Your SpeakersConnecting Your Speakers Connecting Your SpeakersStrip about 5/8 Speaker Connection PrecautionsConnecting the Speaker Cables Read the following before connecting your speakersAttach the FM antenna, as shown American Model Connecting AntennaConnecting the Indoor FM Antenna Connecting the AM Loop AntennaUsing a TV/FM Antenna Splitter Connecting AntennaConnecting an Outdoor FM Antenna Connecting an Outdoor AM AntennaAV Connection Color Coding Connecting Your ComponentsAbout AV Connections Optical Digital JacksVideo Connection Formats Connecting Your ComponentsConnecting Audio and Video Signals to the AV Receiver Which Connections Should I Use?Hint Connecting a TV or ProjectorVideo Connection Audio ConnectionConnecting a DVD player Hooking Up the Multichannel DVD Input Video 1 in L/R Connecting a VCR or DVD Recorder for PlaybackVideo 1 in S Video 1Connecting a VCR or DVD Recorder for Recording Satellite, cable, set-top box, etc Phono Tape Tuner Display Connecting a Camcorder, Games Console, or Other DeviceCD player Connecting a CD PlayerConnecting a Turntable StepConnecting a Power Ampliﬁer Connecting a Cassette, CDR, MiniDisc, or DAT RecorderPower ampliﬁer Direct Change Connecting Onkyo ComponentsAuto Power On/Standby Remote ControlAbout Copyright Protection Connecting Components with Hdmi TX-SR803/803E OnlyAbout Hdmi Supported Audio FormatsTX-SR803/803E Video Signal Flow ChartAudio Signal Flow Chart Making Hdmi ConnectionsEuropean and some Connecting the Power Cords of Other ComponentsConnecting the RS232 Port Connecting the Power CordTurning On and Standby Set the Power switch to the on positionDo the automatic speaker setup-this is essential Turning On the AV ReceiverTurn on the AV receiver First Time SetupAutomatic Speaker Setup Connect the setup microphone to the Setup MIC jackMicrophone First Time SetupDisconnect the speaker setup Press EnterYou want to check, and then Checking the ResultsUse the Up and Down Buttons to select the item thatSetup closes Hdmi Video Setup TX-SR803/803E OnlyFollowed by the Setup button Press the Setup buttonComponent Video menu appears Component Video SetupDigital Input menu appears Digital Audio Input SetupTX-SR803/803E only Changing the Input Display Minimum Speaker Impedance You must specify the TV system used in your area TV Format Setup Not North American modelsAM Frequency Step Setup on some models Hardware Setup menu appearsStart playback on the source component Select a listening mode and enjoyPlaying Your AV Components Basic AV Receiver OperationDisplaying AM/FM Radio Information Tuning into AM/FM Radio StationsListening to the Radio Listening to AM/FM StationsRDS Program Types PTY Using RDS European Model OnlyWhat is RDS? Listening to the RadioListening to Trafﬁc News TP Displaying Radio Text RTFinding Stations by Type PTY Signing Up for XM Satellite Radio Connecting the XM AntennaSelecting XM Radio Channels Nel Displaying XM Radio InformationButton repeatedly to select XM Buttons to select a chanXM Radio Messages Positioning the XM AntennaSelecting Presets Presetting AM/FM Stations XM ChannelsDeleting Presets Input Channel Using the Multichannel DVD InputUsing the Multichannel DVD Input Multichannel DVD Input SettingsMuting the AV Receiver Setting the Display Brightness Adjusting Speaker LevelsCommon Functions Displaying Source Information Using the Sleep TimerUsing Headphones Common FunctionsSelecting on the AV Receiver Using the Listening ModesSelecting with the Remote Controller Selecting the Listening ModesDVD Using the Listening ModesDTS Use this mode with any stereo movie e.g., TV, DVD, VHSAbout the Listening Modes Sound is output by the front left and right speakersOnkyo Original DSP Modes This mode is designed for use with video gamesRecording the Input Source RecordingRecording Audio and Video from Separate Sources Submenu Onscreen Setup MenusAbout the Onscreen Setup Menus Main menuAudio Adjust Menu Adjusting the Listening ModesUsing the Re-EQ Function Neo6 Music Adjusting the Listening ModesTone Control Settings PL IIx and Neo6 Settings PL IIx Music 2 ch onlyMultiplex Dolby Digital SettingsMono/Multiplex Settings LFE Level SettingListening Mode Preset menu appears Default Listening ModesOptions for that input selector appear Speaker Setup Advanced SetupSubwoofer Mode Advanced SetupLow-Pass Filter for the LFE Channel Distance Speaker DistanceButtons to select each speaker Buttons to specifySpeaker Level Calibration Buttons to select THX Audio THX Audio SetupButtons to specify the surround Back speaker spacingEqualizer Settings Delay Input SetupCharacter Edit Volume Setup IntelliVolumePreferences OSD Position OSD SetupHdmi Setup TX-SR803/803E Only Lock SetupChanging the AV Receiver’s Remote ID Changing the Remote Controller’s IDInput, and then press Enter Digital Input Signal FormatsDigital Format menu appears Buttons to select 2. DigitalZone Connecting ZoneUsing an Amp in Zone Using Only Speakers in ZoneControlling Zone 2 from the AV receiver Powered Zone 2 Setting Using ZoneTo Mute Zone Controlling Zone 2 with the Remote ControllerAdjusting the Volume for Zone Zone 2 Remote Mode buttonUsing a Multiroom Kit with Zone Using a Multiroom Kit with a CabinetControlling Other Components Entering Remote Control CodesControlling Other Components Resetting the Remote ControllerRemote Control Codes for Onkyo Components Connected via Resetting the Remote Mode ButtonsREC ON, STANDBY, TVCH +/-, TV CH + CH +Learning Commands from Other Remote Controllers Deleting Macros Using MacrosMaking Macros Running MacrosTroubleshooting Troubleshooting Can’t select XM radio channels North Ameri- can model only Remote controller doesn’t workCan’t learn commands from another remote controller Sound changes when I connect my head- phonesTX-SR803En.book Page 94 Friday, August 26, 2005 926 AM Tuner Section SpeciﬁcationAmpliﬁer Section Video SectionOnkyo China Limited Onkyo U.S.A. CorporationOnkyo Europe Electronics GmbH Onkyo Europe UK Office

TX-SR703, TX-SR 803E, TX-SR703E, TX-SR803, TX-SR8370 specifications

The Onkyo TX-SR803, TX-SR703, TX-SR703E, TX-SR8370, and TX-SR803E are part of Onkyo's renowned lineup of home theater receivers, offering unparalleled sound quality and cutting-edge technology for audiophiles and casual listeners alike. These models incorporate advanced features designed to elevate the home audio experience.

Starting with the TX-SR803, this model is noted for its robust power output, delivering 100 watts per channel across seven channels. It supports various surround sound formats, including Dolby TrueHD and DTS-HD Master Audio, enabling an immersive listening experience. The receiver also features Onkyo's renowned WRAT (Wide Range Amplifier Technology) for clear and dynamic audio, making it ideal for handling complex soundtracks and dynamic range variations.

The TX-SR703 and TX-SR703E models share many features that make them a great choice for home theater enthusiasts. With 7.1 channel surround sound and multiroom capabilities, these receivers provide flexibility in audio distribution throughout your home. They support Dolby Pro Logic IIz, allowing for a more immersive sound field by adding height channels, while the inclusion of HDMI inputs facilitates easy connectivity with various digital sources.

The TX-SR8370 stands out with its advanced audio calibration technology, which automatically fine-tunes the sound output based on the room's acoustics. This ensures optimal performance, regardless of the room setup. Additionally, it includes several HDMI inputs for seamless integration with HD sources and supports high-definition audio formats, making it future-proof for newer technology.

Lastly, the TX-SR803E model enhances the feature set of the standard TX-SR803 by including Ethernet connectivity, allowing users to stream music directly from various online services. This model also provides a user-friendly interface, making it easy to navigate through settings and sources.

Overall, these Onkyo receivers are characterized by their high-quality audio output, versatile connectivity options, and dedicated support for modern surround sound formats, catering to the evolving needs of home theater enthusiasts. Whether you're watching movies, listening to music, or gaming, these models promise a detailed and dynamic sound experience that enhances any media consumption.