Gateway WBR-100 manual Ping utility, To use the ping utility to obtain an IP address

Turn on your computer, the router, and the DSL or cable modem.

Click Start, then click Run. Type command in the Open box, then click OK.

Chapter 5: Troubleshooting

Ping utility

You can use the ping utility to help determine whether a connection has been established on a network or to determine a numerical IP address (xxx.xxx.xxx.xxx) based on an alphanumeric Internet or Web address such as www.gateway.com.

Also, your router may have difficulty sending and receiving e-mail or connecting to the Internet if your ISP’s mail and server addresses are configured with single words, such as “mail,” “home,” or “pop3”. The router has no way to resolve these abbreviated addresses to the actual IP and Web addresses required for connection. The ping utility can help you find out the required addresses.

To use the ping utility to obtain an IP address:

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3 At the command prompt, type ping followed by the single word or verbal address you want resolved (for example “ping mail”), then press ENTER.

4 The ping utility returns the actual IP address of the “mail” server (in this case 64.8.50.100). Write down this number.

This number works as the IP address of your ISP’s e-mail server. Unfortunately, this number may change at some point, so it may be necessary to further resolve the number to determine the actual web address of the server. The web address probably will not change.

58 www.gateway.com