Gateway WBR-100 manual Technical Support, Automated troubleshooting system, Telephone numbers

Page 72

Technical Support

Technical Support

Gateway offers a wide range of customer service, technical support, and information services.

Automated troubleshooting system

Service description	How to reach

Use an automated menu system and your telephone	800-846-2118 (US)
keypad to find answers to common problems.	877-709-2945 (Canada)

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource	Service description	How to reach

Fax on demand	Order a catalog of documents on common	800-846-4526 (US)
support	problems, then order documents by document	877-709-2951 (Canada)
	numbers. The documents will be faxed to you.

Gateway’s	Get tutorial assistance for software issues	800-229-1103 (charged to
fee-based	billed by the minute.	your credit card)
software tutorial		900-555-4695 (charged to
service		your telephone bill)

Gateway	Talk to a Gateway Technical Support	800-846-2301 (US)
Technical Support	representative about a non-tutorial technical	800-846-3609 (Canada
	support question.)	and Puerto Rico)
	TDD Technical Support (for hearing impaired)	605-232-2191
	TDD Technical Support (for hearing impaired)	(all other countries)
	is available:	(all other countries)
	is available:
	Weekdays 6:00 a.m. - 8:00 p.m. Central Time	800-846-1778 (TDD)
	Weekdays 6:00 a.m. - 8:00 p.m. Central Time
	Weekends 6:00 a.m. - 5:00 p.m. Central Time

Sales,	Get information about available systems,	800-846-2000 (US)
accounting, and	pricing, orders, billing statements, warranty	888-888-2037 (Canada)
warranty	service, or other non-technical issues.

www.gateway.com

69

Image 72

Contents Installationguide Contents Troubleshooting SpecificationsSafety, Regulatory, and Legal Information GlossaryIntroduction Features Important safeguards PrecautionsPackage contents Parts and accessories Front DescriptionLEDDescription Connector/control Description BackInitial setup Connecting the hardware Making connectionsPreparation To connect the hardwareMaking connections Configuring the computers To configure computers using Windows XPTo configure computers using Windows To configure computers using Windows 98SE or Me Configuring the computersContacting and configuring the router Contacting the routerTo contact the router Contacting and configuring the router Configuring the router To configure the routerContacting and configuring the router Initial setup If you selected Other e.g., Fixed Wireless Initial setup Routine Router SettingsStatusand Using router settings and features Configuring LAN settingsTo configure the LAN settings Using router settings and features Configuring wireless settings To configure the wireless settingsUsing router settings and features Routine Router Settings and Status Changing the password To change the passwordChecking router status To review the router statusPage Setting up wireless operation Configuring WEP security in Windows XP To manually enter the WEP encryption key in Windows XPReturning the router settings to the default settings Advanced Advanced features Configuring advanced Internet settings To configure the advanced Internet settingsAdvanced Features and Configuration Advanced features Configuring access control settings To configure the Access Control settingsAdvanced features Advanced Features and Configuration Turning on remote management To turn on remote managementSetting up a virtual server To set up a virtual serverUsing a dynamic DNS service To use a Dynamic DNS service To upgrade the firmware Upgrading the firmwareUsing the PC Database To use the PC Database Advanced Features and Configuration Changing router options To change router OptionsAdvanced Features and Configuration Changing security settings To change router security settingsEstablishing a router security scheme Change log settings To make log settings Set the MAC address To set the MAC addressConfigure routing To set the routing configurationAdvanced Features and Configuration Troubleshooting Ping utility To use the ping utility to obtain an IP addressTo resolve an IP address Ping utilitySetting a static IP address To set a static IP address using Windows XPTo set a static IP address using Windows To set a static IP address using Windows 98SE and Windows MeClick the DNS Configuration tab, then click Enable DNS Problem resolution Your wireless router will not turn on no LEDsYou cannot access your wireless router Problem resolution Troubleshooting Click the Link Information tab Troubleshooting Automated troubleshooting system Service description How to reachResource Service description How to reach Technical SupportTroubleshooting Glossary a Terms you should know Terms you should know Appendix a Glossary Terms you should know Appendix a Glossary Specifications B Specifications Wireless Guidance Regulatory compliance statementsAppendix C Safety, Regulatory, and Legal Information Page United States of America Unintentional emitter per FCC PartPage California Proposition 65 Warning FCC declaration of conformityAll Rights Reserved Trademark AcknowledgmentsAppendix C Safety, Regulatory, and Legal Information MAN 802.11B Router GDE R0 8/03