Runco VX-4000d Troubleshooting Tips, Troubleshooting Chart, Symptom Possible Causes Solution

Page 70

5.3

Troubleshooting Tips

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the VX-4000d/VX-5000d.

If you encounter an issue not described here or in Section 3 (refer to Installation Considerations on page 22), or if the suggested solutions fail to resolve the problem,

please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

The projector does not turn on after initial installation. The power LED on the front of the DHD Controller lights red after you press the power button.

The projector and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•The VX-4000d/VX-5000d is not plugged in or the AC outlet is not active.

•The serial connection from the DHD Controller to the VX-4000d/VX-5000d is incorrect.

•The remote control batteries have run out.

•Faulty or incorrect video connection between the DHD Controller and the VX-4000d/VX-5000d.

•Incorrect input source selection.

•Projector input source is set to RGBHV, DHD Controller input is set to DVI 1 or DVI 2 and DVI source is HDCP-encrypted.

•Ensure that the VX-4000d/VX-5000d is plugged in and that the AC outlet is active.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the

COM LINK IN port on the VX-4000d/VX-5000d (see Figure 3-7).

•Replace the batteries.

•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the VX-4000d/VX-5000d (see Figure 3-7).

•Choose the correct input

source on the projector (refer to Selecting the Input Source on page 37).

•Set the projector input source to 2 (DVI) or use a different input on the DHD Controller for the encrypted source material.

The projector and

•

Incorrect source selection.

• Select the correct source.

DHD Controller are both on

• Source component is not

• Turn on the source.

and menus appear

 

turned on.

 

on-screen, but there is no

•

Source component is

• Check video connections

picture.

 

connected incorrectly or

to source component.

 

 

not at all.

 

 

 

 

A projected image from a

• DVD player is connected

• Turn off progressive scan

DVD is split or otherwise

 

to the Component input

on the DVD player. Or,

scrambled.

 

and set to progressive

connect the DVD player to

 

 

scan mode.

the HD1 or HD2 input.

58

Runco VX-4000d/VX-5000d Owner’s Operating Manual

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Page 69 Page 71
Contents VX-4000d VX-5000d Page TWO Year Limited Warranty For Projectors, Video Processors and ControllersEffective Warranty Date Runco INTERNATIONAL, INC Safety Precautions Table of Contents Maintenance and Troubleshooting OperationSerial Communications Table of Contents List of Figures List of Figures Xii Introduction About This ManualUsing This Manual If you need Turn toDescription, Features and Benefits Key Features and BenefitsOptional Accessories Controls and Functions VX-4000d/VX-5000d at a GlanceVX-5000d Front/Top/Side/Bottom View Vertical Lens Shift ComLink Input DB-9 male connector VX-4000d/VX-5000d Rear PanelDHD Controller Front Panel DHD Controller Front PanelDown Button Outputs DHD Controller Rear PanelInputs ComLink RS-232 Output Video 1 / S-VIDEOVolt 750 mA Trigger Outputs 10. IRVX-4000d/VX-5000d Remote Control Units Standard DHD Remote ControlVideo On / OFFCursor Buttons Comp ComponentANA Anamorphic Memory Preset Buttons ISF NT NightAspect Ratio Selection Buttons 4X3 Standard 43Touch-Screen Remote Control Volume +/- / Mute / OK / CH +HD 1 / HD CompVID 1 / S-VID DVI 1 / DVIFocus / Focus + Enter / Cursor ButtonsZoom / Zoom + Installation OperationOther surfaces Installation Overview Quick SetupStep Procedure For Details, Refer to Installation Type InstallationProjector Installation Options ConsiderationsThrow Ratio Throw Distance Range VX-4000d Lens Options and Throw RatiosThrow Distance Lens Option Note Throw DistMinimum Maximum Proteus F VX-5000d Lens Options and Throw RatiosLens Option Note Proteus F with CineWidePosition Vertical and HorizontalLens Shift Horizontal Lens Shift Installing the Optional CineWide Lens Folded Optics Other ConsiderationsVX-4000d/VX-5000d MountingConnections to the VX-4000d/VX-5000d and DHD Controller Connecting the VX-4000d/VX-5000d to the DHD Controller Connecting Source Digital DTV RGB or Component Video Connections See Figure Digital DTV RGB or Component Video ConnectionsAnalog Computer RGB Connections See Figure 10. Analog RGB ConnectionsComposite/S-Video/Component Video Connections See Figure 11. Composite, S-Video and Component Video ConnectionsRS-232 Controller ConnectionConnecting to AC Power Installation Operation Turning on the PowerAdjusting the Picture Orientation Selecting the Input SourceFocus Lens AdjustmentsZoom Using the On-Screen Menus Input Source ISF PresetsService Aspect RatioAspect Ratio Main MenuInput Source HD Pass Thru 1 HD Pass ThruAspect Ratio Settings Aspect Ratio DescriptionPicture Picture Brightness Contrast Color Tint SharpnessTypical Pluge Pattern for Adjusting Brightness Gray Yellow Cyan Green Magenta Red Blue Gray Yellow Cyan Green Magenta Red Blue Input Position Input Position Left/Right Up/Down Width Height OverscanInformation ISF PresetsISF Presets ISF Night ISF Day Custom Save Factory Default Serial Num Hardware Firmware 0002.001A Date Feb 9You must enter a passcode to access the Calibration menu CalibrationGain/Offset Refer to ISF Night Display Color, above Service Input Names Restore Composite Video Component SDVertical Keystone Correction Keystone CorrectionHD/RGB 1 and HD/RGB 2 Color Space Select Auto, RGB or YUV ADC Bandwidth Auto YPbPr Input ResolutionAuto Operation Maintenance and Troubleshooting Lamp ReplacementLens Replacement VX-5000d Lens Assembly Exploded ViewMaintenance and Troubleshooting Troubleshooting Chart Troubleshooting TipsSymptom Possible Causes Solution Display Device on Maintenance and Troubleshooting Serial Commands RS-232 Connection and Port ConfigurationSerial Command Syntax Serial CommunicationsAspect Ratio Commands Image Preset Commands Value Description Min/max Stored? Input Position Commands Output Shift CommandsBkgnd Command Parameter Value Description Min/max StatusVX-4000d/VX-5000d Specifications SpecificationsVX-4000d/VX-5000d Specifications Power Requirements Home Theater Calibration SpecificationsIndustry-Standard Specifications DimensionsDHD Controller Specifications DHD Controller SpecificationsVX-4000d/VX-5000d Dimensions VX-4000d/VX-5000d DimensionsPage Runco CL-810 Owner’s Operating Manual
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