APC AP9254, AP9258 manual Symptom Action

Page 39

Symptom

Action

 

 

Mouse is inoperable on

If the mouse is inoperable on a channel, try the mouse

one computer channel

reset command <MR> or <MW> with that computer

 

selected. (For instructions on command mode, see

 

“Basic Operations”.)

 

Verify that the cables from the computer to the APC

 

KVM Switch are connected properly.

 

Make sure that you have keyboard/mouse privileges

 

for that channel.

 

Verify that the mouse driver and application are

 

configured properly for mouse support.

 

Verify that the computer works properly with a mouse

 

connected directly to it. If the problem persists, contact

 

Technical Support.

 

 

Mouse is inoperable on all

Verify that the mouse is plugged into the correct PS/2

computer channels

port on the back of the APC KVM Switch.

 

Verify that the mouse is PS/2 style and a supported

 

brand. (See the “Product Overview” chapter for more

 

information.)

 

Try the mouse reset command <MR> or try the “Reset

 

standard mouse/keyboard” command from the OSD

 

Command Menu for computers using PS/2 mice. Use

 

<MW> or “Reset wheel mouse” for computers using

 

the Microsoft IntelliMouse. (For instructions on

 

command mode, see the “Basic Operations” chapter.)

 

Verify that the mouse works when connected directly

 

to a computer.

 

Cycle power to the switch. (You do not have to power

 

down your computers for this.) If the mouse remains

 

inoperable, power down all attached computers, cycle

 

power on the switch, then repower the computers. If

 

the problem persists, contact Technical Support.

 

 

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Contents KVM Switch Canadian Department of Communications Statement FCC StatementTable of Contents Page Expansion for up to 64 computers Product Overview Feature OverviewPush-button and keyboard switching Compatibility Connecting your Peripherals Installation Basic InstallationConnecting Computers to the APC KVM Switch Rack Mount Installation Attaching Multiple APC KVM Switch Units Advanced InstallationBasic Operations Overview ESC Keyboard ControlKey Sequence Action Keyboard SwitchingAction System Control and MaintenanceOSD Operations Activating OSD OSD Window APC KVM SwitchCommand Menu Basic Channel Maintenance Adding New Channels base unit onlyAdding New Channels with a cascaded unit Changing Channel Names and Addresses Deleting an Existing ChannelOperation Procedure ID WindowChanging the Size, Colour and Position of the ID Window Setting the ID Window Dwell Time Differences between Secure and Non-secure Operating Modes Administrator FunctionsAdministrator Password Multiple User LoginsCreating the Administrator Password Setting the Administrator Logout TimePush-Button and Hot-Key Channel Selection Setting up additional users Channel Scanning Choosing a scan method From the OSD menu Setting the Scanning OrderWith the Scan Button non-secure mode only Turning Scanning On and OffSetting the Scanning Dwell Time For Sequential ScanningFor Alphanumeric Scanning Scanning and Security Specifications Initial Configurations PairingSelect Unit Configuration Tiered Default Paired Master Pairing Connections User Adding New Channels with Paired Units Uninstalling Pairing Symptom Action TroubleshootingSymptom Action Symptom Action Symptom Action Symptom Action If Problems Persist Limited Warranty W. a p c c . c o m
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