APC AP9606 manual Troubleshooting, Management Card, Problem Solution

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Web/SNMP Management SmartSlot Card

Troubleshooting

Management Card

Management Card- The following table describes problems that are related to network or

access problems other access to the Management Card. For problems not described in this table or in the table in SNMP issues on page 71, see the troubleshooting flowcharts on the APC Web/SNMP Management Card utility CD (.\trouble\). If you still cannot resolve the problem, see If Problems Persist on page 73.

Problem

Solution

 

 

Unable to ping the

Is the Management Card’s Status LED green,

Management Card

indicating it is running its SNMP agent on the network?

 

If yes, try to ping another node on the same network

 

segment as the Management Card. If that fails, it is not

 

a Management Card problem. If the Status LED is not

 

green, or if the ping test succeeds, perform the

 

following checks:

 

• Verify that the Management Card is properly seated

 

in the UPS or expansion chassis.

 

• Verify all network connections.

 

• Verify IP addresses of the Management Card and

 

the NMS, and make sure both are on the same

 

network or subnetwork.

 

• Verify the default gateway (or router) IP address if

 

the NMS is on a different physical network (or

 

subnetwork) from the Management Card.

 

• Verify the number of subnet bits for the

 

Management Card’s subnet mask.

 

 

PowerChute plus

See How to Correct Communication Lost Problems

constantly or frequently

on page 72.

reports “Unable to

 

Communicate with UPS”

 

 

 

The terminal program

You must shut down PowerChute plus before you can

reports that it cannot

use a terminal to configure the Management Card.

allocate the comm port

 

when you try to configure

 

the Management Card

 

 

 

Cannot access the Web

1. Verify that HTTP access is enabled.

interface

2. Verify that you can ping the adapter.

 

3. Verify that you are using either Internet Explorer 3.0

 

or above, or Netscape 3.0 or above.

 

 

 

Continued on next page

Web/SNMP Management SmartSlot Card User’s Guide

70

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Contents Title Thank You Contents Web/SNMP Management SmartSlot CardContents System Menu Events Menu Index Card APC part number AP9606 is a web-based UPS Management American Power Conversion’s Web/SNMP Management SmartSlotProduct Description Snmp Management SmartSlot Card, which is referred to asIntroduction Figure below identifies and describes the network management Through a Management CardInternal Management Features Password and User Name settings, see User Manager onFront Panel Watchdog Features Control Console IntroductionControl Console How to LogSee How to Recover from a Lost Password on Console, see Main Screen onHow to Recover from a Lost Password Main Screen Into the Control ConsoleStatus field reports the Management Card status Two fields identify when you logged in, by Date and TimeUPS model and name field reports the status of the UPS Control Console Menu Menus onServer, Telnet, and Web on Web InterfaceYou can use a supported Web browser to manage a UPS, an Netscape Navigator 3.0 or laterWeb interface, see Status Summary Page on Web InterfaceTion, see Email on Status Summary Menu Frame Device Manager Menus onUser-definable links on Pages at the APC Web site Being powered by the UPSAccess Click on Links in the System menuNetwork Menu Resetting the network timer on page 13 for infor Option SettingsGateway plays, see The role of the Default Gateway Network MenuSettings are 21 FTP, 23 Telnet, and 80 Web interface Download configuration files 0.0.0.0, by defaultUsed to protect FTP access APC Web/SNMP Management Card utility CD ./docSetting Definition System Menu System Menu Web interfaceDefine the file name in the Filename field, and click Apply Hhmmss format used by the Management CardFor file transfers, do the following Screen instructionsThree User Links, the URL address used by the APC logo, URL address used by the various Interactive Assistant linksDevice Manager Menus Environment Menu Options onDevice Manager Menus UPS Status OptionsVoltage Status for a Symmetra Power Array or Silcon DP300E seriesStatus Field Definition Output Load PowerOutput Voltage FrequencyPeak Output Output PowerPercentage CurrentRemaining is shared by all UPS models Displayed above the UPS MenuUPS Diagnostics Options UPS Control Options Action DefinitionTest UPS Alarm options, see UPS Diagnostics Options on Table in Shutdown parameters onAlarm thresholds Symmetra Power Array on UPS Configuration OptionsUtility line settings on this General settings onThreshold Definition Option to access the Return Battery Capacity setting Audible Alarm Last BatteryReplacement UPS NameModule Status Option Symmetra Power Array Following table describes the PowerChute network shutdown UPS PowerChute network shutdown OptionFor more information about PowerChute network shutdown, see Snmp Management Card utility CDSee Probe settings below Environment Menu OptionsDescribed in How to Configure Individual Events Events MenuEvent Log Events MenuActions Web Interface only on FTP Or disabled for events with a specified severity level Event Actions Web Interface onlyBy their specific IP addresses Events are recordedAssigned will still be logged Recipients onTo which traps will be sent Snmp option in the Network menu Event RecipientsAs described in Event Actions Web Interface only on See Email on the nextTing in Email recipients on Option. See Optimal Email Configuration Issues on Events Menu How to Configure Individual Events Change the 2nd character to B Example, to configure the UPS on battery event, as followsTo log the event, and send traps to trap receivers 1 Ents 1 and 2, change the 3rd character toInterface only on Management Card and Device EventsActions associated with an event, see Event Actions Web System events in the table’s descriptionsEvents are generated by all UPS models Events Menu Events Menu Events Menu Environmental Monitoring SmartSlot Card events Security Features SecurityAuthentication SecurityInterface Security Access MethodsProblem Solution TroubleshootingManagement Card Troubleshooting Following table describes known Snmp problemsHow to Correct Communication Lost Problems Technical Support on page 74 for information about how toIf Problems Persist APC Worldwide Technical Support Product Information Warranty InformationPersist on Product Information Life-Support PolicyFollowing table identifies the physical specifications SpecificationsFollowing table identifies the electrical specifications Following table identifies the environmental specificationsAccept Changes option, 14 Access IndexIndex Device Manager menu optionsFTP Events, 23 24, 51, 53 Snmp UPS events, listed and described W. a p c c . c o m

AP9606 specifications

The APC AP9606 is a sophisticated environmental monitoring device designed to enhance the functionality and efficiency of data centers and critical IT environments. As part of APC’s suite of infrastructure solutions, the AP9606 is primarily aimed at monitoring conditions in rack-mounted and remote locations. By implementing advanced features and technologies, it ensures that environmental conditions remain optimal to prevent equipment failure and provide high availability for business operations.

One of the main features of the AP9606 is its ability to monitor and report various environmental factors including temperature, humidity, and other critical conditions. This real-time monitoring capability allows IT managers to react promptly to changing environmental variables which can significantly impact server and equipment performance. The device can be connected to a multitude of sensors, enabling users to customize their monitoring setups depending on specific requirements.

The AP9606 utilizes SNMP (Simple Network Management Protocol) for seamless integration with existing network management systems. This protocol allows easy communication between the device and other network elements, further enabling IT departments to consolidate and manage their infrastructure efficiently. Additionally, support for web-based interfaces gives users the flexibility to access real-time data from virtually anywhere, facilitating remote management capabilities which are crucial for businesses with multiple locations.

In terms of connectivity, the AP9606 is equipped with multiple ports, including an Ethernet port for network connection and optional serial ports for connecting with compatible devices. The inclusion of both wired and wireless options ensures that the device can adapt to various network environments, making it particularly versatile.

One of the standout characteristics of the APC AP9606 is its scalability. As businesses evolve, so do their monitoring needs. The AP9606 can be easily expanded with additional sensor modules, allowing businesses to grow their monitoring capabilities without needing entirely new systems. This flexibility makes it a cost-effective solution in the long run.

In summary, the APC AP9606 environmental monitoring device stands out due to its comprehensive monitoring features, robust connectivity options, and scalability. It is particularly well-suited for data centers and critical infrastructure environments where maintaining optimal conditions is essential. By investing in the AP9606, businesses can ensure they are proactively managing their IT assets, ultimately leading to improved operational performance and reduced risk of equipment failure.