APC AP9606 manual If Problems Persist

Page 73

Troubleshooting

If Problems Persist

If you could not resolve the problem using the information in the previous tables, or by using the troubleshooting flowcharts on the APC Web/SNMP Management Card utility CD (.\trouble\), do the following:

1.Contact Technical Support at a phone number or address listed under APC Worldwide Technical Support on the next page, and be ready to provide the serial number and date of purchase of the Management Card.

2.Be prepared to provide a description of the problem so that the technician can attempt to solve the problem over the phone.

3.If phone consultation cannot solve the problem, the technician will give you a Return Material Authorization (RMA) number. If the Management Card is under warranty, repair or replacement is free of charge. If the warranty has expired, there will be a charge for repair or replacement.

4.If you are asked to return the Management Card, pack the unit carefully. Damage sustained in transit is not covered by the warranty.

–Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, your daytime phone number, and a check as payment (if applicable).

–Mark the RMA number clearly on the outside of the shipping carton. The factory will not accept any materials without this marking.

5.Return the Management Card by insured, prepaid carrier to the address provided by the technician.

Web/SNMP Management SmartSlot Card User’s Guide

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Contents Title Thank You Web/SNMP Management SmartSlot Card ContentsContents System Menu Events Menu Index Product Description American Power Conversion’s Web/SNMP Management SmartSlotCard APC part number AP9606 is a web-based UPS Management Snmp Management SmartSlot Card, which is referred to asIntroduction Through a Management Card Figure below identifies and describes the network managementPassword and User Name settings, see User Manager on Internal Management FeaturesFront Panel Watchdog Features Introduction Control ConsoleSee How to Recover from a Lost Password on How to LogControl Console Console, see Main Screen onHow to Recover from a Lost Password Into the Control Console Main ScreenStatus field reports the Management Card status Two fields identify when you logged in, by Date and TimeUPS model and name field reports the status of the UPS Menus on Control Console MenuYou can use a supported Web browser to manage a UPS, an Web InterfaceServer, Telnet, and Web on Netscape Navigator 3.0 or laterWeb interface, see Status Summary Page on Web InterfaceTion, see Email on Status Summary Device Manager Menus on Menu FrameUser-definable links on Access Being powered by the UPSPages at the APC Web site Click on Links in the System menuNetwork Menu Gateway plays, see The role of the Default Gateway Option SettingsResetting the network timer on page 13 for infor Network MenuUsed to protect FTP access Download configuration files 0.0.0.0, by defaultSettings are 21 FTP, 23 Telnet, and 80 Web interface APC Web/SNMP Management Card utility CD ./docSetting Definition System Menu Web interface System MenuFor file transfers, do the following Hhmmss format used by the Management CardDefine the file name in the Filename field, and click Apply Screen instructionsURL address used by the various Interactive Assistant links Three User Links, the URL address used by the APC logo,Environment Menu Options on Device Manager MenusUPS Status Options Device Manager MenusVoltage Status for a Symmetra Power Array or Silcon DP300E seriesStatus Field Definition Output Voltage Load PowerOutput FrequencyPercentage Output PowerPeak Output CurrentDisplayed above the UPS Menu Remaining is shared by all UPS modelsUPS Diagnostics Options Action Definition UPS Control OptionsTable in Shutdown parameters on Test UPS Alarm options, see UPS Diagnostics Options onUtility line settings on this UPS Configuration OptionsAlarm thresholds Symmetra Power Array on General settings onThreshold Definition Option to access the Return Battery Capacity setting Replacement Last BatteryAudible Alarm UPS NameModule Status Option Symmetra Power Array For more information about PowerChute network shutdown, see UPS PowerChute network shutdown OptionFollowing table describes the PowerChute network shutdown Snmp Management Card utility CDEnvironment Menu Options See Probe settings belowEvents Menu Described in How to Configure Individual EventsEvent Log Events MenuActions Web Interface only on FTP Event Actions Web Interface only Or disabled for events with a specified severity levelAssigned will still be logged Events are recordedBy their specific IP addresses Recipients onAs described in Event Actions Web Interface only on Event RecipientsTo which traps will be sent Snmp option in the Network menu See Email on the nextTing in Email recipients on Option. See Optimal Email Configuration Issues on Events Menu How to Configure Individual Events To log the event, and send traps to trap receivers 1 Example, to configure the UPS on battery event, as followsChange the 2nd character to B Ents 1 and 2, change the 3rd character toActions associated with an event, see Event Actions Web Management Card and Device EventsInterface only on System events in the table’s descriptionsEvents are generated by all UPS models Events Menu Events Menu Events Menu Environmental Monitoring SmartSlot Card events Security Security FeaturesSecurity AuthenticationMethods Interface Security AccessProblem Solution TroubleshootingManagement Card Following table describes known Snmp problems TroubleshootingTechnical Support on page 74 for information about how to How to Correct Communication Lost ProblemsIf Problems Persist APC Worldwide Technical Support Product Information Warranty InformationPersist on Life-Support Policy Product InformationFollowing table identifies the electrical specifications SpecificationsFollowing table identifies the physical specifications Following table identifies the environmental specificationsIndex Accept Changes option, 14 AccessDevice Manager menu options IndexFTP Events, 23 24, 51, 53 Snmp UPS events, listed and described W. a p c c . c o m

AP9606 specifications

The APC AP9606 is a sophisticated environmental monitoring device designed to enhance the functionality and efficiency of data centers and critical IT environments. As part of APC’s suite of infrastructure solutions, the AP9606 is primarily aimed at monitoring conditions in rack-mounted and remote locations. By implementing advanced features and technologies, it ensures that environmental conditions remain optimal to prevent equipment failure and provide high availability for business operations.

One of the main features of the AP9606 is its ability to monitor and report various environmental factors including temperature, humidity, and other critical conditions. This real-time monitoring capability allows IT managers to react promptly to changing environmental variables which can significantly impact server and equipment performance. The device can be connected to a multitude of sensors, enabling users to customize their monitoring setups depending on specific requirements.

The AP9606 utilizes SNMP (Simple Network Management Protocol) for seamless integration with existing network management systems. This protocol allows easy communication between the device and other network elements, further enabling IT departments to consolidate and manage their infrastructure efficiently. Additionally, support for web-based interfaces gives users the flexibility to access real-time data from virtually anywhere, facilitating remote management capabilities which are crucial for businesses with multiple locations.

In terms of connectivity, the AP9606 is equipped with multiple ports, including an Ethernet port for network connection and optional serial ports for connecting with compatible devices. The inclusion of both wired and wireless options ensures that the device can adapt to various network environments, making it particularly versatile.

One of the standout characteristics of the APC AP9606 is its scalability. As businesses evolve, so do their monitoring needs. The AP9606 can be easily expanded with additional sensor modules, allowing businesses to grow their monitoring capabilities without needing entirely new systems. This flexibility makes it a cost-effective solution in the long run.

In summary, the APC AP9606 environmental monitoring device stands out due to its comprehensive monitoring features, robust connectivity options, and scalability. It is particularly well-suited for data centers and critical infrastructure environments where maintaining optimal conditions is essential. By investing in the AP9606, businesses can ensure they are proactively managing their IT assets, ultimately leading to improved operational performance and reduced risk of equipment failure.
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