Paxar 9840CL user manual

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768Printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected and if necessary, replace the printhead.

770The print motor is not ready. Call Technical Support.

771The format specified by the application was not found. Reload your application and format and try again. If the problem continues, call Technical Support.

790The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy.

791The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. If the problem continues, call Technical Support.

792The printer is not initialized. Call Technical Support.

793The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. If the problem continues, call Technical Support.

Errors numbered 900 – 999 are hard printer failures. Call Service if you receive

these messages.

________

Error 911 may appear when you turn off the printer.

________

50 Troubleshooting - 5

Paxar Systems Group Paxar 9840CL Printer

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Contents User’s Manual Paxar Systems Group Manual Edition DecemberThis page left blank intentionally Contents Specifications & Accessories a Getting Started Connecting the Power Cable AudienceUnpacking the Printer Connecting the Communication Cable Default Serial Port Communication ValuesEstablishing Communications Default Printer Settings Using the Control PanelPrinter Status Lights Button Functions Status Code BoxSetting Dip Switches DIP Switches XON/XOFF Loading Supplies Loading Labels Do not pick up the printer By the supply holder Peel Bar Ribbon Bar Page Page Loading Ribbon Page Take-up Reel Back Reel Page Adjusting the Wide/Narrow Knobs Page Printing an Error Label PrintingPrinting Non-Printing Zone Preventing JamsAdjusting Print Positions Printing Serial Bar CodesAdjusting the cut angle Supply PositionUsing the Knife Font Samples Paxar Systems Group Paxar 9840CL Printer Printing 3 ∙ Care and Maintenance Clearing Supply Jams Clearing a Knife JamCleaning Page Replacing the Printhead Page Page Snap the printhead into place Adjusting the Print Contrast Replacing the Fuse Lubricating the Knife Troubleshooting Printing a Test Label Troubleshooting Problem ActionError Messages Data ErrorsError Description / Action Option number must be 1, 4, 30, 31, 42, 50, 60, or Page Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 ∙ Page Error Description/Action Communication FailuresData Formatting Errors Machine Faults Page Specifications & Accessories a PrinterSupply Specifications Ribbon Type Ribbon SpecificationsRibbon Storage Ribbon WidthsAccessories Contacting Paxar 800-96PAXAR or 570 888-6641 Fax 570570 Fax 570