3Com 5017C with load sharing, 5017C-LS installation and operation guide Support from 3Com

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When you contact your network supplier for assistance, have the following information ready:

Diagnostic error messages

A list of system hardware and software, including revision levels

Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

For direct access to customer service for Integrated Systems Division products (formerly Chipcom) in:

U.S.A. and Canada - call (800) 724-2447

Asia Pacific - call (508) 787-5151

Europe - Refer to table below

Country

Telephone Number

 

 

Belgium

0800 71429

Denmark

800 17309

Finland

0800 113153

France

05 917959

Germany

0130 821502

Ireland

1 800 553117

Italy

1678 79489

 

 

Country

Telephone Number

 

 

Netherlands

06 0227788

Norway

800 11376

Spain

900 983125

Sweden

020 795482

U.K.

0800 966197

U.S.

800 876-3266

 

 

Technical Support C - 3

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Contents Document Number Printed March VDE Class B Compliance Restricted Rights Page Contents Maintenance Appendix B Slot Usage Chart Appendix C Technical Support Page Figures Page Tables Page Audience How to Use This GuideThis guide contains the following chapters Structure of This GuideConvention Indicates Example Document ConventionsRelated Documents Reference Documents 3Com DocumentsPage Introducing the ONline System Concentrator IntroductionMultiple 17-Slot Concentrator Environment Front Panel Back PanelONline System Concentrator Front View ONline System Concentrator FeaturesModular Design Modular ONline ConfigurationTriChannel Architecture Port-Switching TechnologyONline System Concentrator Using Multiple Networks Load Sharing Fault-Tolerance CapabilitiesBackup Power Supply Redundant Cable Links Backup Controller ModuleRedundant Cable Link Configuration Backup ConcentratorHot Swapping of Media Modules Backup Concentrator ConfigurationSynchronous Backplane Contents of the Shipping Box Installation and TroubleshootingONline System Concentrator Shipping Box Contents FCC Regulations Ventilation Site Selection ConsiderationsLocation Requirements Rack Mount Installation Requirements Power RequirementsTable Top Installation Requirements InstallationInstalling the Cable Tray Cable Tray Rack Mounting Rack Mount SettingsRack Mount Positions Cable Tray Table Mounting Cable Tray Installation in RackRack Mounting the ONline System Concentrator Installing the ONline System ConcentratorAttaching the Rack Mount Flanges Chassis Mounted in Rack Table Top Mounting the ONline ConcentratorRemoving Fan Unit Installing the Backup Power Supply OptionalUnplugging the Fan Unit Power Supply Connectors 10. Installed Backup Power Supply Selecting the Power Supply Voltage11. Setting the Voltage Selector Switch Connecting Network Cables Installing ONline Modules12. Network Cable Connections Power Up and VerificationFan Operation Verification Power Supply Operation VerificationTroubleshooting with Controller Module LEDs Command. If this fails to See Primary Power LED Technical Assistance Configuration of your concentrator Where To Go From HereMaintenance Replacing the Power Supply Routine MaintenanceRemoving the Power Supply Unplugging the Power Supply Power Supply Plugs in ONline System Concentrator Backup Power Supply Installed Removing the Fan Unit Replacing the Fan UnitUnplugging the Fan Unit Other System Components ONline Module MaintenancePage Environmental GeneralRegulatory Compliance Power SourceMechanical Accessories Page Slot Usage Chart Table B-1. Concentrator Slot Usage Chart Table B-1. Concentrator Slot Usage Chart Page On-line Technical Support Technical SupportWorld Wide Web Site Support from Your Network SupplierEmail Technical Support Support from 3Com Returning Products for Repair Accessing the 3Com MIB3Com Technical Publications Page Index Index