3Com 5017C-LS Support from Your Network Supplier, Email Technical Support, World Wide Web Site

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Email Technical Support

You can contact the Integrated Systems Division (formerly Chipcom) on the Internet for technical support using the e-mail address techsupp@chipcom.com.

World Wide Web Site

You can access the latest networking information on the 3Com World Wide Web site by entering our URL into your Internet browser:

http://www.3Com.com/

This service features news and information about 3Com products, customer service and support, the 3Com latest news releases, selected articles from 3TECH, the 3Com award-winning technical journal, and more.

You can contact the Integrated Systems Division on the World Wide Web by entering our URL into your Internet browser:

http://www.chipcom.com/

There are links between both WWW pages to view information from all 3Com divisions.

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

C - 2 ONline 17_Slot System Concentrator Installation and Operation Guide

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Contents Document Number Printed March VDE Class B Compliance Restricted Rights Page Contents Maintenance Appendix B Slot Usage Chart Appendix C Technical Support Page Figures Page Tables Page How to Use This Guide AudienceStructure of This Guide This guide contains the following chaptersDocument Conventions Convention Indicates ExampleRelated Documents 3Com Documents Reference DocumentsPage Introduction Introducing the ONline System ConcentratorMultiple 17-Slot Concentrator Environment Back Panel Front PanelONline System Concentrator Features ONline System Concentrator Front ViewModular ONline Configuration Modular DesignPort-Switching Technology TriChannel ArchitectureONline System Concentrator Using Multiple Networks Backup Power Supply Fault-Tolerance CapabilitiesLoad Sharing Backup Controller Module Redundant Cable LinksBackup Concentrator Redundant Cable Link ConfigurationBackup Concentrator Configuration Hot Swapping of Media ModulesSynchronous Backplane Installation and Troubleshooting Contents of the Shipping BoxONline System Concentrator Shipping Box Contents FCC Regulations Location Requirements Site Selection ConsiderationsVentilation Power Requirements Rack Mount Installation RequirementsInstallation Table Top Installation RequirementsInstalling the Cable Tray Rack Mount Settings Cable Tray Rack MountingRack Mount Positions Cable Tray Installation in Rack Cable Tray Table MountingInstalling the ONline System Concentrator Rack Mounting the ONline System ConcentratorAttaching the Rack Mount Flanges Table Top Mounting the ONline Concentrator Chassis Mounted in RackInstalling the Backup Power Supply Optional Removing Fan UnitUnplugging the Fan Unit Power Supply Connectors Selecting the Power Supply Voltage 10. Installed Backup Power Supply11. Setting the Voltage Selector Switch Installing ONline Modules Connecting Network CablesPower Up and Verification 12. Network Cable ConnectionsPower Supply Operation Verification Fan Operation VerificationTroubleshooting with Controller Module LEDs Command. If this fails to See Primary Power LED Technical Assistance Where To Go From Here Configuration of your concentratorMaintenance Routine Maintenance Replacing the Power SupplyRemoving the Power Supply Unplugging the Power Supply Power Supply Plugs in ONline System Concentrator Backup Power Supply Installed Replacing the Fan Unit Removing the Fan UnitUnplugging the Fan Unit ONline Module Maintenance Other System ComponentsPage General EnvironmentalMechanical Power SourceRegulatory Compliance Accessories Page Slot Usage Chart Table B-1. Concentrator Slot Usage Chart Table B-1. Concentrator Slot Usage Chart Page Technical Support On-line Technical SupportEmail Technical Support Support from Your Network SupplierWorld Wide Web Site Support from 3Com Accessing the 3Com MIB Returning Products for Repair3Com Technical Publications Page Index Index