Rose electronic MAN-VR2 Troubleshooting, Remote network users are unable to contact the unit

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TROUBLESHOOTING

Troubleshooting

Remote network users are unable to contact the unit

Check that the correct address is being used by the remote users.

Check the network settings. Check that the user’ network address has not been excluded in the IP access control section.

If Vista Remote-2 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

If connecting using the VNC Java applet, close the applet and connect using the VNC Viewer program. First time connections must connect using the VNC Viewer, not the Java applet.

Remote IP address is locked out (Blacklisted)

If the remote user logged on incorrectly five times using the VNC Viewer, try logging on using the Applet. If logging on using the Applet is successful, the IP address will be unlocked.

If the remote user logged on incorrectly five times using the Applet, try logging on using the VNC Viewer. If logging on using the VNC Viewer is successful, the IP address will be unlocked.

If both the VNC viewer and Applet login is denied access, remove power from the Vista Remote-2 for two to three seconds. This will reset the unit and unlock the IP address. If the Vista Remote-2 unit is using DHCP, the previously assigned IP address may be changed to a different IP address when power is restored. Remote users will need to be informed of the new IP address. If you still have problems with a Blacklisted IP address, please contact Rose Electronics technical support.

The remote cursor is not correctly responding to my mouse movements

Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

Either, the VNC viewer is an old version or only the admin user has been configured on the unit.

When connecting to the Vista Remote-2 unit, the video is out of sync.

Make sure a computer is connected to CPU port #1 and operating. With no CPU on port #1, the viewer video may not sync properly

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Vista Remote 2 Installation and Operations Manual

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Page 47 Page 49
Contents Vista Remote Page Limited Warranty FCC / IC STATEMENTS, EU Declaration of Conformity Table of Contents Figures Introduction System IntroductionFeatures Package contentsProduct Registration Rose Electronics web siteOverview System OverviewVista Remote 2 Models Vista Remote 2 ModelsInstallation Vista Remote 2 InstallationConnecting the KVM station Connecting the Computers Connecting to the networkUnit Configuration Configuring the Vista Remote 2 IP Input moduleAdmin password HardwareFirmware Keyboard LayoutNetwork Configuration Configuring the NetworkMAC address Use DHCP/IP address/Net Mask/Gateway/VNC port/HTTP PortSecure Key calculation Restore mouse functions Control menu LogoffConnecting Remotely ConfigurationAccess mode HostRemote Configuration User Accounts User AccountsUnit Configuration Unit Advanced Configuration Single Mouse Mode Mouse Switch Behavior for admin connections when limit reachedUpgrade Firmware Reset UnitTime and Date Configuration Time and Date ConfigurationNetwork Configuration MAC addressUse Dhcp IP AddressHost Configuration IP Access ControlIP Gateway VNC PortLogging and Status NameUsers Hotkey / KVM PortTo copy and paste the log KVM Switch Module Configuration KVM Switch Module OSDChange the computer names Change computer namesConfigure appearance Appearance optionsForeground/Background color Name x or y positionName fadeout time Name fontScreen saver type Screen saver timeConfigure security Access passwordConfigure mouse type Access timeConfigure keyboard type Configure KeyboardConfigure miscellaneous Scan timeSave ExitConnecting using a web browser OperationRemote System Operation Viewer encryption settings VNC Viewer ToolbarControls Tab Video Settings Setting the Threshold manuallyVirtual Media InfoHost Tab Vista Remote 2 Installation and Operations Manual Keyboard Commands Keyboard commandsCommand Key Sequence Description HotKey Command Keyboard command description Reset Reset computer mouse type NT and WIN 2K systems onlyKeep command Mode commandTroubleshooting TroubleshootingWhen logging on using VNC viewer, I cannot enter a username Remote network users are unable to contact the unitComputer does not boot, keyboard or mouse error received Can’t switch computers from keyboardMouse driver does not load Wrong or missing characters from those typedLower resolution OK, but can’t enter high resolution mode Video fuzzyVideo not synchronized or wrong color On-screen display not synchronizedMaintenance and Repair Technical SupportSafety SafetySafety and EMC Regulatory Statements GroundingServicing Appendix a General specifications AppendicesAppendix B Part Numbers Appendix C RackMount Appendix D IP Access Control Setting IP access controlNetwork/Address Single locationsVista Remote 2 Installation and Operations Manual Address rangesMask Access To reorder access control entriesTo edit/remove access control entries Appendix E VNC Viewer connection optionsColor/Encoding Auto selectPreferred encoding Color levelScaling InputsMisc Identities Configuration File Save As Defaults ReloadDefaults Save Load / SaveAppendix E VNC viewer window options Appendix F Browser viewer options Encoding and color levelSecurity Appendix G Supported video modes Typematic Delay Appendix H Typematic RateTypematic Rate Appendix I Hot Key Codes Vista Remote 2 Installation and Operations Manual Page Stancliff Road Phone 281 Houston, Texas
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