Rose electronic MAN-VR2 manual Maintenance and Repair, Technical Support

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SERVICE and SUPPORT

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your switch, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

Vista Remote 2 Installation and Operations Manual		45

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Contents Vista Remote Page Limited Warranty FCC / IC STATEMENTS, EU Declaration of Conformity Table of Contents Figures System Introduction IntroductionPackage contents FeaturesRose Electronics web site Product RegistrationSystem Overview OverviewVista Remote 2 Models Vista Remote 2 ModelsInstallation Vista Remote 2 InstallationConnecting the KVM station Connecting to the network Connecting the ComputersConfiguring the Vista Remote 2 IP Input module Unit ConfigurationKeyboard Layout Admin passwordHardware FirmwareUse DHCP/IP address/Net Mask/Gateway/VNC port/HTTP Port Network ConfigurationConfiguring the Network MAC addressSecure Key calculation Control menu Logoff Restore mouse functionsHost Connecting RemotelyConfiguration Access modeRemote Configuration User Accounts User AccountsUnit Configuration Unit Advanced Configuration Reset Unit Single Mouse Mode Mouse SwitchBehavior for admin connections when limit reached Upgrade FirmwareTime and Date Configuration Time and Date ConfigurationIP Address Network ConfigurationMAC address Use DhcpVNC Port Host ConfigurationIP Access Control IP GatewayHotkey / KVM Port Logging and StatusName UsersTo copy and paste the log KVM Switch Module OSD KVM Switch Module ConfigurationChange computer names Change the computer namesName x or y position Configure appearanceAppearance options Foreground/Background colorScreen saver time Name fadeout timeName font Screen saver typeAccess password Configure securityAccess time Configure mouse typeConfigure Keyboard Configure keyboard typeScan time Configure miscellaneousExit SaveConnecting using a web browser OperationRemote System Operation VNC Viewer Toolbar Viewer encryption settingsControls Tab Info Video SettingsSetting the Threshold manually Virtual MediaHost Tab Vista Remote 2 Installation and Operations Manual Keyboard Commands Keyboard commandsCommand Key Sequence Description HotKey Command Keyboard command description Mode command ResetReset computer mouse type NT and WIN 2K systems only Keep commandRemote network users are unable to contact the unit TroubleshootingTroubleshooting When logging on using VNC viewer, I cannot enter a usernameWrong or missing characters from those typed Computer does not boot, keyboard or mouse error receivedCan’t switch computers from keyboard Mouse driver does not loadOn-screen display not synchronized Lower resolution OK, but can’t enter high resolution modeVideo fuzzy Video not synchronized or wrong colorTechnical Support Maintenance and RepairSafety SafetySafety and EMC Regulatory Statements GroundingServicing Appendix a General specifications AppendicesAppendix B Part Numbers Appendix C RackMount Single locations Appendix D IP Access ControlSetting IP access control Network/AddressVista Remote 2 Installation and Operations Manual Address rangesMask Appendix E VNC Viewer connection options AccessTo reorder access control entries To edit/remove access control entriesColor level Color/EncodingAuto select Preferred encodingInputs ScalingMisc Identities Load / Save Configuration File Save AsDefaults Reload Defaults SaveAppendix E VNC viewer window options Encoding and color level Appendix F Browser viewer optionsSecurity Appendix G Supported video modes Typematic Delay Appendix H Typematic RateTypematic Rate Appendix I Hot Key Codes Vista Remote 2 Installation and Operations Manual Page Stancliff Road Phone 281 Houston, Texas