Planet Technology IPX-1800N Optional Worktime, Interactive Voice Response IVR, Add a new IVR Menu

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PLANET IP PBX user’s manual

Optional Worktime

or 3.

Special holidays or work day. User can set date and its work time, or set it to a whole-day holiday.

5.8Interactive Voice Response (IVR)

Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys on a telephone keypad. With IVR, a caller can connect to an expected extension or a service promptly. PLANET IP PBX enables multiple configurable IVR menus in a single system, and each of them could have a hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR menus. You can also manage IVR prompts, used by IVR menus, in this page.

Add a new IVR Menu

1.Enter a name of an IVR menu in IVR Name, and click a file in the Prompt list.

2.Click ADD next to the IVR Name box to set the new IVR name in Info. System will prompt to ask for confirmation whether a Worktime setting is required or not. This is because Worktime setting can only be added when creating a new IVR. After creation, an IVR without Worktime setting cannot be associated with a Worktime setting later. If Worktime setting is indeed not required,

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Contents Isdn Internet Telephony PBX System IPX-1800N User’s Manual CE Declaration of conformity CopyrightDisclaimer FCC NoticeWeee Warning TrademarksRevision Table of Contents Feature Configuration Overview Physical Interfaces Front Panel of IPX-1800N Rear Panel of IPX-1800NSystem Configuration PBX System Time SetupRTC Setup System Time ZoneStatic IP On-board WAN SetupPassword boxes PPPoEOn-board LAN Setup LAN RoutingDynamic DNS Setup Disable QoS QoS SetupEnable QoS VoIP Reserved bandwidthDelete a Service Add a ServiceEdit a Service MaintenancePlanet IP PBX user’s manual Client ServiceFirmware Upgrade StateSystem selecting the fails, you can a power-off ShutdownLogout Disable NTP Service NTP ServiceEnable NTP Service Snmp ServiceStun Service Enable Snmp ServiceDisable Snmp Service Click Disable, and click Apply Enable Stun ServiceAdd a Folder Tftp ServiceChange Directory Delete a FolderDownload a File Disable Tftp ServiceDhcp Service Delete a FileEdit Dhcp Range Disable Dhcp ServiceAdd Dhcp Range Delete Dhcp RangeBackup IP PBX ServiceConfiguration RestoreRestart RevertField Edit a User User ConfigurationAdd a User Delete a UserUser Group Configuration Delete a User Group Add a User GroupEdit a User Group Group IDReachable User Groups Associated PBX Features3Device Configuration Member ListDtmf mode Supplementary ConfigurationEnable Voice Activity Detection Add a DeviceDelete an Extension Add an ExtensionEdit an Extension Extension NumberPickup Group Unavailable TimeoutAdvanced Settings Line TypePrompt Timeout To Next ForwardPlay Unavailable Forward Line In Use ForwardPots Port EnabledEdit an Analog Phone User5Timeout Before Forward Play Unavailable Forward PromptRoute Configuration DotDelete a Route Destination Number Pattern Route Group ConfigurationRoute ID Number of Stripped DigitsEdit a Route Group Routegroup Configuration SettingsAdd a Route Group Delete a Route GroupSIP Trunk Configuration SIP Proxy Port Auth. PasswordSIP Proxy Auth. NameUsergroup9 of Privilege Did StrippingIVR List8 Bandwidth SensitiveIsdn Pstn Trunk Configuration Delete an Isdn Pstn Trunk SignallingSwitch Type Trunk GroupIVR List11 Usergroup12 PrivilegeCaller ID Delete a Terminal Trunk Add a Terminal TrunkEdit a Terminal Trunk Terminal IdentifierTerminal Password Pots Setting IPX-2000, IPX-1803 and IPX-1804 onlyUsergroup13 of Privilege Call Park Pilot Number Parking TimeoutCall Park Available Parking LinesEdit a Meet-me Conference Administrator PINAdd a Meet-me Conference Delete a Meet-me ConferenceEdit a MOH File Music On HoldAdd a MOH File Delete a OH FileMedia File MOH file Configuration Settings Field DescriptionDefault MOH VoicemailMeet-me Prompts Voicemail Prompts Worktime Optional Worktime Interactive Voice Response IVRAdd a new IVR Menu All IVR Menus Edit an IVR MenuDelete an IVR Menu InfoAction Data NodeChild Rule Active WorktimeAdd an IVR Prompt Off-Hour ActionsActions list Delete an IVR PromptMachine configurations on the IPX-1800N Voice communication via IP PBX system IPX-1800NMachine configurations on the VIP-153PT Machine configurations on the VIP-156 Test the scenarioVoice communication via IP PBX system IPX-1800N Auto-config Is the IP address of IPX-1800 Planet IP PBX user’s manual Machine configurations on the VIP-156 Isdn Pstn Trunk Procedure Planet IP PBX user’s manual Planet IP PBX user’s manual IPX-1800N communication is Going
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