SUPER MICRO Computer X7DCL-3, X7DCL-i user manual Frequently Asked Questions

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Chapter 3: Troubleshooting

•System configuration

•An example of a Technical Support form is on our web site at http://www. supermicro.com/support/contact.cfm/.

•Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my motherboard can support?

Answer: The X7DCL-3/X7DCL-i has six 240-pin DIMM slots that support Single- Rank, Registered ECC DDR2 667/533 SDRAM modules. It is strongly recom- mended that you do not mix memory modules of different speeds and sizes. (See Chapter 2 for detailed Information.)

Question: Why does Microsoft Windows XP (SP2) and Windows Vista show less memory than what is physically installed?

Answer: Microsoft implemented a design change in Windows XP with Service Pack 2 (SP2) and Windows Vista. This change is specific to the Physical Address Extension (PAE) mode behavior which improves driver compatibility. For more in- formation, please read the following article at Microsoft’s Knowledge Base website at: http://support.microsoft.com/kb/888137.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing any problems with your system. Updated BIOS files are located on our web site at http://www.supermicro.com/support/bios/. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Select your motherboard model and download the BIOS file to your computer. Also, check the current BIOS revision and make sure that it is newer than your BIOS before downloading. You can choose from the zip file and the .exe file. If you choose the zip BIOS file, please unzip the BIOS file onto a bootable device or a USB pen. Run the batch file using the format flash.bat filename.rom from your bootable device or USB pen to flash the BIOS. Then, your system will automati- cally reboot. If you choose the .exe file, please run the .exe file under Windows to create the BIOS flash floppy disk. Insert the floppy disk into the system you wish to flash the BIOS. Then, bootup the system to the floppy disk. The BIOS utility will automatically flash the BIOS without any prompts. Please note that this process may take a few minutes to complete. Do not be concerned if the screen is paused for a few minutes.

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Contents Super Page Manual Organization About This ManualConventions Used in the Manual Table of Contents Table of Contents Advanced Setup TroubleshootingBios Introduction Running SetupOverview ChecklistAsia-Pacific Contacting SupermicroHeadquarters EuropeX7DCL-3/X7DCL-i Image Not drawn to scale X7DCL-3/X7DCL-i Motherboard LayoutJPA1 Note Jumper Description Default SettingLED Indicator Description Quick Reference X7DCL-3/X7DCL-iExpansion Slots Motherboard FeaturesMemory ChipsetOther Acpi FeaturesDimensions Onboard I/OMCH Block Diagram of the Intel 5100 Chipset5100 Memory Controller Hub MCH Chipset and Processor Features OverviewNinth Generation I/O Controller Hub ICH9 PC Health Monitoring Special FeaturesExternal Modem Ring-On Acpi FeaturesSlow Blinking LED for Suspend-State Indicator Main Switch Override MechanismSuper I/O Power SupplyPage Page Static-Sensitive Devices PrecautionsUnpacking Installing the LGA771 Processor Processor and Heatsink Fan InstallationLoading the Processor into the Socket To Remove the Heatsink Installing the HeatsinkDimm Installation Installing DIMMsMounting the Motherboard in the Chassis Dimm 1A Dimm 1B Dimm 1C Dimm 2A Dimm 2B Dimm 2C Memory SupportDimm 1A Dimm 2A Dimm 1A Dimm 1B Dimm 2A Dimm 2BTo Remove Installing and Removing DIMMsPossible System Memory Allocation & Availability Back Panel Connectors/IO Ports Control Panel Connectors/IO PortsFront Control Panel JF1 Header PinsPower LED Power ButtonNMI PWR LED Power LEDFront Control Panel Pin Definitions NMI ButtonHDD LED NIC1 LED NIC2 LED NIC1/NIC2 LED IndicatorsOverheat/Fan Fail LED OH Power Fail LEDOH/Fan Fail LED B. PWR Supply Fail Reset Button Pin Definitions JF1 Reset ButtonPower Button Reset Button PWR ButtonRequired Connection Connecting CablesATX Power Connector Processor Power ConnectorFront Panel USB Pin Definitions USB2/3/4/5 Universal Serial Bus USBBackpanel USB 0/1 Front Panel USB 2/3 Front Panel USB 4/5 Back Panel USB 0/1 Pin DefinitionsFan Header Pin Definitions Fan1-6 Fan HeadersChassis Intrusion Fan Chassis IntrusionCOM1 COM2 ATX PS/2 Keyboard and PS/2 Mouse PortsSerial Ports Keyboard/MouseWake-On-Ring Pin Definitions Wake-On-RingWake-On-LAN WOR WOLGLAN1 GLAN2 Power LED/SpeakerSpeaker Connector Glan 1/2 Giga-bit Ethernet PortsPWR Fault Alarm ResetPWR Supply Failure/PWR Fault Detect Alarm ResetJ10 SASGPIO#1 VGA ConnectorGpio Headers VGA J7 SATAGPIO#0 J8 SATAGPIO#1 J9 SASGPIO#0Backplane PWR SMB Power SMB I2C ConnectorBP PWR SMB I2C Connector PWR SMBKeylock KeylockKeylock Pin Definitions Glan Enable Jumper Settings Jumper SettingsGlan Enable/Disable Glan Port1 Enable B. Glan Port2 EnableCmos Clear Watch Dog Enable/DisableClear Cmos Watch Dog Enable Watch Dog Jumper SettingsJPI2C1 C. JPI2C2 VGA Enable/DisableVGA Enable/Disable Jumper Settings I2C Bus to PCI/PCI-Exp. SlotsSAS Enable/Disable Jumper Settings SAS Enable/DisableSoftware RAID Enable SAS Enabled Software RAID EnableLED Onboard LED IndicatorsOnboard Power LED LED3 Glan LEDsLED5 CPU1VRM OH LED LED6 CPU2VRM OH LED Cpuvrm Overheating LED Indicators LED5/LED6System Status LED LED4 LED4 System Status LEDLED1 SAS LED SAS LED Indicator LED1Floppy Drive, Simlc Ipmi and Hard Disk Drive Connections Floppy ConnectorFloppy Disk Drive Simlc Ipmi Slot IDE ConnectorIDE Simlc Losing the System’s Setup Configuration Troubleshooting ProceduresBefore Power On No PowerMemory Errors Technical Support ProceduresFrequently Asked Questions Question Whats on the CD that came with my motherboard? Returning Merchandise for ServiceIntroduction System BiosHow To Change the Configuration Data Starting the Setup UtilityMain Bios Setup Running SetupPress the Delete key to enter Setup Main Setup Features Main Bios Setup MenuMulti-Sector Transfers LBA Mode ControlSATA Port 1 ~ Sata Port 6, Ext. Primary Master/Slave TypeSata Controller Mode Transfer ModeUltra DMA Mode Native Mode OperationSystem Memory Sata Ahci EnableExtended Memory Advanced Setup Cache Video Bios Area Power Button BehaviorPower Loss Control Memory Cache Cache System Bios AreaDiscrete Mtrr Allocation Cache Base 0-512KCache Base 512K-640K Cache Extended MemoryReset Configuration Data PCI ConfigurationOnboard GLAN-1/Onboard GLAN-2 Gigabit- LAN Oprom Configure Onboard Storage Oprom ConfigureAdvanced Chipset Control Clock Spectrum FeatureCrystal Beach Configure Enable Serr Signal ConditionRoute Port 80h Cycles to Enable Multi-Media TimerDemand Scrubbing Patrol ScrubbingCore-Multi-Processing Available if supported by the CPU C1 Enhanced Mode Available if supported by the CPUMachine Checking Available when supported by the CPU Hardware Prefetcher Available when supported by the CPUKBC Clock Input I/O Device ConfigurationCPU Cache Control Intel Eist Support Available if supported by the CPUMode Base I/O AddressInterrupt Serial Port BClear All DMI Event Logs Event LoggingECC Event Logging Mark DMI Events as ReadCPU1 Temperature/CPU2 Temperature CPU Overheat AlarmHardware Monitor System Temperature Fan Speed Control Modes Fan1-Fan6 SpeedsVoltage Monitoring Event Log Control System Event LoggingClear System Event Logging Existing Event Log NumberTimer for Loading OS Minutes System Event Log/System Event Log List ModeBios Post Watch Dog OS Boot Watch DogRealtime Sensor Data IPMI LAN ConfigurationSet User Password Supervisor Password IsUser Password Is Set Supervisor PasswordPassword on Boot BootBoot Priority Order/Excluded from Boot Orders Exit Recoverable Post Error Beep Codes Appendix a Post Error Beep CodesPage Appendix B Installing the Windows OS Page Driver/Tool Installation Display Screen Installing other Drivers and the OSConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control
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