SUPER MICRO Computer X9DRG-HTF, X9DRG-HF Troubleshooting Procedures, Before Power On, No Power

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Note: Always disconnect the power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that there are no short circuits between the motherboard and chassis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install CPU 1 first (making sure it is fully seated) and connect the front panel connectors to the motherboard.

No Power

1.Make sure that there are no short circuits between the motherboard and the chassis.

2.Make sure that the ATX power connectors are properly connected

3.Check that the 115V/230V switch on the power supply is properly set, if avail- able.

4.Turn the power switch on and off to test the system, if applicable.

5.The battery on your motherboard may be old. Check to verify that it still sup- plies ~3VDC. If it does not, replace it with a new one.

3-1

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Contents X9DRG-HF X9DRG-HTF Page About This Motherboard Manual Organization PrefaceConventions Used in the Manual Contacting Supermicro EuropeAsia-Pacific Table of Contents Vii Appendix a Bios Error Beep Codes Overview ChecklistMotherboard Image Motherboard Layout PCH X9DRG-HF/X9DRG-HTF Quick ReferenceX9DRG-HF/X9DRG-HTF Jumpers Description Default Setting X9DRG-HF/X9DRG-HTF ConnectorsConnectors Description Description State Status X9DRG-HF/X9DRG-HTF LED IndicatorsCPU Motherboard FeaturesSuper I/O Sata ConnectionsIpmi Serial COM PortFan Control DimensionsPCI-E X8 G3 System Block DiagramProcessor and Chipset Overview PC Health Monitoring Special FeaturesRecovery from AC Power Loss Environmental Temperature ControlSuper I/O Acpi FeaturesPower Supply Slow Blinking LED for Suspend-State IndicatorManagement Engine ME Advanced Power ManagementIntel Intelligent Power Node Manager NM Overview of the Nuvoton WPCM450 ControllerOther Features Supported by the Wpcm BMC Controller WPCM450R DDR2 Memory InterfaceWPCM450R PCI System Interface Page Standardized Warning Statements Battery HandlingPage 製品の廃棄 Product DisposalPage Installing the LGA2011 Processor Processor and Heatsink InstallationSocket Socket Keys CPU Keys Lever Lock Gently close the load plateInstalling a Passive CPU Heatsink Screw#1 Screw#2 MotherboardMounting Holes Removing the Heatsink Installing and Removing the Memory Modules Installing & Removing DIMMsRemoving Memory Modules Processor and Memory Module Population Processors and their Corresponding Memory ModulesPopulating Udimm ECC/Non-ECC Memory Modules Intel E5-2600 Series Processor Udimm Memory Support Populating Lrdimm ECC Memory Modules Motherboard Installation Tools NeededLocation of Mounting Holes Installing the Motherboard Control Panel Connectors and I/O Ports Back Panel Connectors and I/O PortsBack Panel I/O Port Locations and Definitions Video Connection Universal Serial Bus USBLAN Ports Pin Definition Ethernet PortsUID LED LE4 Unit Identifier SwitchFront Control Panel JF1 Header PinsPower LED Front Control Panel Pin DefinitionsNMI Button NIC1/NIC2 LED Indicators HDD LED/UID SwitchOverheat OH/Fan Fail/PWR Fail/UID Power Fail LEDPower Button Reset ButtonPower Connectors Connecting CablesChassis Intrusion Fan HeadersOverheat LED/Fan Fail TPM Header/PortSGPIO1/2/-S Headers Power SMB I2C ConnectorsJumper Settings Glan Enable/DisableExplanation of Jumpers Cmos Clear Watch Dog Enable/DisableBMC Enable VGA EnableManufacture Mode Select Management Engine ME RecoveryOnboard LED Indicators Glan LEDsIpmi Dedicated LAN LEDs BMC Heartbeat LED Onboard Power LEDRear UID LED Serial ATA Ports Serial ATA ConnectionsTroubleshooting Procedures Before Power OnNo Power System Boot Failure Losing the System’s Setup ConfigurationNo Video When the System Becomes Unstable Memory ErrorsSystem becomes unstable before or during OS installation Technical Support Procedures Battery Removal and Installation Battery RemovalProper Battery Disposal Battery Installation Frequently Asked Questions Returning Merchandise for Service Introduction Starting Bios Setup UtilityMain Setup How To Change the Configuration DataStarting the Setup Utility Memory Information Total Memory System Date/System TimeSupermicro X9DRG-HF Version Build DateBoot Features Advanced Setup ConfigurationsPower Configuration CPU ConfigurationSocket 1 CPU Information/Socket 2 CPU Information Rtid Record Types IDs CPU Speed64-bit Clock Spread SpectrumActive Processor Cores MLC Streamer Prefetcher Available when supported by the CPUMLC Spatial Prefetch Available when supported by the CPU DCU Streamer Prefetcher Available when supported by the CPUTurbo Mode Available when Power Technology is set to Custom  CPU Power Management ConfigurationPower Technology Eist Available when Power Technology is set to CustomEnergy/Performance Bias Factory Long Duration Power LimitLong Duration Power Limit Recommended Short Duration PowerIntegrated IO Configuration Chipset Configuration North BridgeQPI Configuration Current Memory Speed Current Memory ModeMemory Mode Dram Rapl ModeDemand Scrub Channel InterleavingRank Interleaving Patrol ScrubSATA Configuration South Bridge ConfigurationAggressive Link Power Management Sata ModeIDE Mode Ahci ModePCIe/PCI/PnP Configuration SCU Storage Control Unit ConfigurationLoad Onboard LAN1 Option ROM/Load Onboard LAN2 Option ROM Maximum Read RequestAspm Support Onboard LAN Option ROM SelectSuper IO Configuration Serial Port 1 ConfigurationSOL Configuration Serial Port Console Redirection Console Redirection SettingsStop Bits Recorder ModeResolution Legacy OS Redirection ResolutionACPI Settings Out-of-Band Management PortData Bits, Parity, Stop Bits TPM Enable Status ME Subsystem Intel TXT LT-SX ConfigurationWake on LAN NIC ConfigurationISCSI Initiator Name Link SpeedChange Smbios Event Log Settings Enabling/Disabling Options Smbios Event LogEvent Logs Erasing Settings Erase Event Log Runtime Error Logging SupportMemory Correctable Error Threshold PCI Error Logging SupportSystem Event Log IpmiBMC Network Configuration Gateway IP Address BootSubnet Mask Station MAC AddressUser Password Delete Boot OptionDelete Boot Option Administrator PasswordSave Options Save Changes Save Changes and ResetSave & Exit Discard Changes and ExitBoot Override Restore Optimized DefaultsSave as User Defaults Restore User DefaultsBios Error Beep Codes Bios Error Beep CodesX9 Ipmi Error Codes X9DRG-HF/X9DRG-HTF Motherboard User’s Manual Driver/Tool Installation Display Screen Installing Software ProgramsConfiguring SuperDoctor SuperDoctor III Interface Display Screen-II Remote Control X9DRG-HF/X9DRG-HTF Motherboard User’s Manual