SUPER MICRO Computer X7DBU, X7DGU Troubleshooting Procedures, Before Power On, No Power, No Video

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter.

Note: Always disconnect the power cord before adding, changing or installing any hardware components.

Before Power On

1.Make sure that there are no short circuits between the motherboard and chas- sis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install one CPU (making sure it is fully seated) and connect the chassis speaker and the power LED to the motherboard. (Check all jumper settings as well.)

5.Use only the correct type of CMOS onboard battery as recommended by the Manufacturer. Do not install the onboard battery upside down to avoid pos- sible explosion.

No Power

1.Make sure that there are no short circuits between the motherboard and chas- sis.

2.Verify that all jumpers are set to their default positions.

3.Check that the 115V/230V switch on the power supply is properly set.

4.Turn the power switch on and off to test the system.

5.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

No Video

1.If the power is on but you have no video, remove all the add-on cards and memory modules.

2.Use the speaker to determine if any beep codes exist. Refer to Appendix A and Appendix B for details on beep codes.

Losing the System’s Setup Configuration

1.Make sure that you are using a high quality power supply. A poor quality power supply may cause the system to lose the CMOS setup information. Refer to Section 1-6 for details on recommended power supplies.

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Contents Super Reproductive harm Conventions Used in the Manual About This ManualManual Organization Table of Contents Troubleshooting Appendices BiosOverview ChecklistHeadquarters Contacting SupermicroEurope Asia-PacificX7DBU/X7DGU Image Not drawn to scale X7DBU/X7DGU Motherboard LayoutLE Indicators Description Description Default SettingQuick Reference X7DBU/X7DGU JumperMemory Motherboard FeaturesChipset Expansion SlotsDimensions Acpi FeaturesOnboard I/O OtherESB2 System Block Diagram for the X7DBUXeon Quad-core/Dual-core Processor Xeon Quad-core/Dual-core Processor FeaturesChipset Overview Recovery from AC Power Loss Special FeaturesEnvironmental Temperature Control PC Health MonitoringSlow Blinking LED for Suspend-State Indicator Acpi FeaturesMain Switch Override Mechanism System Resource AlertWake-On-LAN WOL Power SupplyExternal Modem Ring-On Super I/O Page Unpacking PrecautionsStatic-Sensitive Devices Installation of the LGA771 Processor Processor and Heatsink InstallationPage CEK Heatsink Installation Installation of the HeatsinkTo Un-install the Heatsink Mounting the Motherboard in the Chassis Dimm Installation Installing DIMMsMemory Support Memory performancePossible System Memory Allocation & Availability Installing and Removing DIMMsBack Panel Connectors Control Panel Connectors/IO PortsBack Panel Connectors/IO Ports Front Control Panel JF1 Header PinsFP Reset Butto Power LED Pin Definitions JF1 Power LEDFront Control Panel Pin Definitions NMI Button NMI Button Pin Definitions JF1NIC1/NIC2 LED Indicators HDD LED/FP UID SwitchOverheat OH/Fan Fail/PWR Fail/FP UID LED Power Fail LEDOH/Fan Fail/PWR Fail/FP UID LED Pin Definitions JF1 OH/Fan Fail/PWR Fail/FP UID Indica Tor StatusPower Button Reset ButtonReset Button Pin Definitions JF1 Power Button Pin Definitions JF1ATX Power Connector Connecting CablesProcessor Power Connector ATX Power 20-pin Connector Pin DefinitionsChassis Intrusion Universal Serial Bus USBKeylock Fan HeadersPin Fan Header Pin Definitions Keylock Pin DefinitionsSerial Ports ATX PS/2 Keyboard and PS/2 Mouse PortsPS/2 Keyboard Mouse Port Pin Definitions Serial Port Pin DefinitionsWake-On-LAN Pin Definitions Wake-On-RingWake-On-LAN Glan 1/2 Giga-bit Ethernet Ports Power LED/SpeakerSpeaker Connector Pin Definitions Overheat LED Pin Definitions Overheat LED/Fan Fail JOH1OH/Fan Fail LED Pin Definitions SMB Header Pin DefinitionsVGA Connector Power SMB I2 C ConnectorSgpio Headers Unit Identification SwitchesGlan Enable/Disable Jumper SettingsGlan Enable Jumper Settings Explanation JumpersCmos Clear Watch Dog Enable/DisableWatch Dog Jumper Settings JWD VGA Enable/Disable Jumper Settings JPG1 VGA Enable/DisableI2C Bus to PCI Slots 1/2 I2C Bus to PCI Slots Jumper SettingsGlan LEDs Onboard IndicatorsGlan Activity Indicator Jumper Settings Onboard PWR LED Indicator LE1 Onboard Power LED LE1Step Floppy ConnectorSimso Ipmi Slot Bale IDE ConnectorSXB1/SXB2 Slots Before Power On Troubleshooting ProceduresNo Power Losing the System’s Setup ConfigurationMemory Errors Technical Support ProceduresQuestion How do I update my BIOS? Frequently Asked QuestionsQuestion Whats on the CD that came with my motherboard? Returning Merchandise for ServiceHow To Change the Configuration Data System BiosStarting the Setup Utility IntroductionPress the Delete key to enter Setup Running SetupMain Bios Setup Main Setup Features Main Bios Setup MenuTransfer Mode LBA Mode ControlUltra DMA Mode Sata Controller ModeSata Ahci Available when Sata RAID is Disabled ICH RAID Code Base Available when Sata RAID is EnabledSystem Memory Extended MemoryAdvanced Setup Memory Cache Cache System Bios Area Power Loss ControlCache Video Bios Area Resume On Modem RingCache Extended Memory Cache Base 512K-640KDiscrete Mtrr Allocation PCI ConfigurationEmulated IRQ Solutions Default Primary Video AdapterPCI Parity Error Forwarding PCI Fast Delayed TransactionLatency Timer Enable MasterLarge Disk Access Mode Serr Signal ConditionHigh Temperature Dram Operation Memory Branch ModeCrystal Beach Features Branch 0/1 Rank Interleaving & SparingFrequency Ratio Available when supported by the CPU Clock Spectrum FeatureCore-Multi-Processing Available when supported by the CPU Machine Checking Available when supported by the CPUExecute Disable Bit Available when supported by the CPU C1 Enhanced Mode Available when supported by the CPUHardware Prefetcher Available when supported by the CPU Direct Cache Access Available when supported by the CPUI/O Device Configuration Intel Eist Support Available when supported by the CPUKBC Clock Input Serial Port aDMI Event Logging Floppy Disk ControllerEvent Log Validity Event Log CapacityCOM Port Address Console RedirectionBaud Rate Console TypeHardware Monitor Overheat AlarmPeci Agent 1/2 Temperatures/System Temperature Fan1-Fan8 Speeds System TemperatureFan Speed Control Modes Voltage MonitoringBios Post Watch Dog Bios Post ErrorsSystem Event Logging Clear System Event LoggingTimer for Loading OS Minutes OS Boot Watch DogSystem Event Log/System Event Log List Mode Time Out OptionIPMI LAN Configuration Realtime Sensor DataUpdate LAN Settings Default GatewayVlan Tagging IP Address SourceSecurity Boot Priority Order/Excluded from Boot Orders BootExit Page Recoverable Post Error Beep Codes Appendix a Post Error Beep CodesPage Appendix B Installing the Windows OS Page Driver/Tool Installation Display Screen Installing other Software Programs and DriversConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control