SUPER MICRO Computer C2SEA, C2SEE user manual Returning Merchandise for Service

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Chapter 3: Troubleshooting

drive(s). Consult the documentation that came with your disk drive for details on actual jumper locations and settings.

3-4 Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required be- fore any warranty service will be rendered. You can obtain service by calling your vendor for a Returned Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA number should be prominently displayed on the outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and handling charges will be applied for all orders that must be mailed when service is complete.

For faster service, RMA authorizations may be requested online (http://www.super- micro.com/support/rma/).

This warranty only covers normal consumer use and does not cover damages in- curred in shipping or from failure due to the alteration, misuse, abuse or improper maintenance of products.

During the warranty period, contact your distributor first for any product problems.

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Contents C2SEA C2SEE Page Conventions Used in the Manual About this Motherboard Manual OrganizationContacting Supermicro Headquarters EuropeAsia-Pacific Preface Table of Contents Vii Troubleshooting BiosAppendices Overview Chapter IntroductionC2SEA Motherboard Image Introduction Differences between the C2SEA and C2SEE Models Motherboard LayoutConnectors Description Jumpers Description Default SettingLED Indicator Description C2SEA/C2SEE Quick ReferenceMemory Motherboard FeaturesDimensions System Block Diagram Block DiagramChipset Overview Intel ICH10 System FeaturesGraphics and Memory Controller Hub Gmch Direct Media Interface DMIAcpi Features Recovery from AC Power LossEnhanced Power Management PC Health MonitoringSlow Blinking LED for Suspend-State Indicator Power SupplyBios Support for USB Keyboard Wake-On-LAN WOLSuper I/O Versatile Media CapabilitiesHigh-Definition Audio and Hdmi Connections Virtualization Technology VT-dStatic-Sensitive Devices Motherboard InstallationInstalling an LGA 775 Processor Processor and Heatsink InstallationPage CPU Installing the HeatsinkRemoving the Heatsink Memory Support Installing DIMMsPossible System Memory Allocation & Availability Installing and Removing DIMMsBack Panel I/O Port Locations and Definitions Control Panel Connectors/IO PortsFront Control Panel JF1 Header PinsPWR LED connector Power LEDPin# Definition LEDAnode+ PWR LED Signal Front Control Panel Pin DefinitionsNIC1 LED Indicators Overheat/Fan Fail LED OHOH/Fan Fail LED Power Button Reset ButtonReset PWR Button Pin# Definition Reset GroundATX/Auxiliary Power Connectors Connecting CablesPin ATX PWR Pin PWR +5VGlan 1 Giga-bit Ethernet Port Universal Serial Bus USBPin# Definitions +5V PO+ Ground USB 8/10 USB 6/9/11 Pin # Definition +5VOverheat LED/Fan Fail JOH1 Chassis IntrusionOverheat LED B. Chassis Intrusion Fan Headers VGA ConnectorFan 1 CPU Fan Pin# Definition Ground +12V Tachometer PWR ModulationATX PS/2 Keyboard and PS/2 Mouse Ports Serial PortsKeyboard/Mouse Wake-On-LAN Wake-On-RingPin# Definition Ground Wake-up Pin# Definition +5V Standby Ground Wake-upSMBPS1 Connector SMBPS1 ConnectorHigh-Definition Audio HDA High-Definition AudioPin# Definition Left Stereo Signal Ground Right Stereo Front Panel Audio ControlCD Header Hdmi Connector C2SEA only PDIFOut ConnectorPin Location Definition Outside Ground Inside Pdif Signal Pin# Definition Ground Vcc Pdif SignalPin# Definition +5V Key Ground 13941/13942 Connections C2SEA onlyGlan Enable/Disable Jumper SettingsGlan Port 1 Enable Pin# Definition Enabled default DisabledIeee 1394a Enable Watch Dog Enable/DisableWatch Dog Enable 13941/13942 Enable Jumper Setting Definition Pins Reset DefaultPCI/PCI-E Slots to SMB Speeds Clear CmosJI2C1 JI2C2 IDE Enable/Disable C2SEA Only Audio EnableIDE Enable B. Audio Enable USB Wake-Up Pin# Definition Enabled Disabled defaultOnboard Speaker En- able Onboard Speaker EnableGlan LED Indicators Onboard IndicatorsWhen viewing from the rear side of the chassis Activity LinkOnboard PWR LED Indicator LE1 Onboard Power LED LE1Parallel Port Connector and IDE Hard Drive Connections Parallel Port ConnectorPrinter Iochrdy IDE Connector C2SEAOnlyTroubleshooting Procedures Before Power OnNo Power Memory Errors Losing the System’s Setup ConfigurationNo Video Technical Support Procedures Frequently Asked QuestionsQuestion What type of memory does my motherboard support? Question How do I update my BIOS? Question Whats on the CD that came with my motherboard?Question How do I utilize the onboard HD sound? Returning Merchandise for Service Page How To Change the Configuration Data Starting Bios Setup UtilityStarting the Setup Utility IntroductionSystem Time/System Date Main SetupSystem Memory ProcessorXbios Features Advanced Setup ConfigurationsXacpi Configuration Ratio Cmos Setting XProcessor & Clock OptionsMax Cpuid Value Limit Core-Multi-Processing Available when supported by the CPU XNorthBridge Configuration XAdvanced Chipset SettingsXVideo Function Configuration Active State Power Management Spread Spectrum ModeTV Standard HDA ControllerXide Configuration Submenu Xusb ConfigurationPIO Mode LBA/Large ModeConfigure SATA#1 As Block Multi-Sector TransferA.R.T. For Hard disk drives DMA ModeBit Data Transfer Hard Disk Write ProtectXPCI/PnP Configuration XSuper IO Configuration Parallel Port ModeSerial Port1 Address Parallel Port I/O AddressXHardware Health Configuration System Temperature CPU Temperature Fan Speed Control ModesFan1-Fan5 Speeds Voltage MonitoringSecurity Settings Boot Configuration XBoot Device PriorityXRemovable Drives Exit Options Load Optimal DefaultsSave Changes and Exit Discard Changes and ExitLoad Fail-Safe Defaults Beep Code Error Message Description Appendix a Bios Error Beep CodesC2SEA/C2SEE User’s Manual D0h Uncompressed Initialization CodesBootblock Recovery Codes Uncompressed Initialization Codes Checkpoint Appendix B Bios Post Checkpoint Codes Checkpoint A9h Aah Abh B0h B1h 00h Page Driver/Tool Installation Display Screen Installing DriversConfiguring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control