SUPER MICRO Computer C2SEA, C2SEE Technical Support Procedures, Frequently Asked Questions

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, Supermicro does not sell directly to end-users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our web site (http://www.supermicro.com/support/faqs/) before contacting Technical Sup- port.

2.BIOS upgrades can be downloaded from our web site at (http://www. supermicro com/support/bios/).

Note: Not all BIOS can be flashed; some cannot be flashed. It depends on the modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (this can be seen on the initial display when your system first boots up)

•System configuration

•An example of a Technical Support form is on our web site at (http://www. supermicro.com/support/contact.cfm).

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2, or by fax at (408)503-8019.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The C2SEA/C2SEE supports unbuffered, DDR3 1066/800 MHz memory modules. See Section 2-4 for details on installing memory.

3-3