Seagate ST9250424AS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

52	Momentus 7200 FDE.1 SATA Product Manual, Rev. A

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Contents Momentus 7200 FDE.1 Sata Page Contents Serial ATA interface Seagate Technology support servicesCompatibility summary List of Figures Page Introduction System requirementsAbout Momentus 7200 FDE.1 Sata disc drives Security feature matrixFDE drive feature list FDE benefitsDrive state upon shipment Momentus 7200 FDE.1 Sata Product Manual, Rev. a Drive specifications Specification summary tableSystem will display the warranty information for your drive Formatted capacity Default logical geometryLBA mode Cylinders Read/write heads Sectors per track 16,383Physical organization Physical characteristicsDrive specification Recording and interface technologyTypical seek times msec Read Seek timeStart/stop times Time to ready Typical Max @ 25CPower specifications Conducted noise Typical current profileVoltage tolerance Active mode Power-management modesPower management modes Idle modeEnvironmental specifications Nonoperating shock ShockOperating shock VibrationTest for Prominent Discrete Tones PDTs AcousticsElectromagnetic immunity Idle Performance seekPerformance Reference Test Description Level Standard Measurement type Specification Free Fall Protection featureSafety certification ReliabilityAustralian C-Tick N176 Electromagnetic compatibilityKorean RRL FCC verificationPage European Union Restriction of Hazardous Substances RoHS Environmental protectionChina Restriction of Hazardous Substances RoHS Directive Configuring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions Drive mountingDrive integration Momentus 7200 FDE.1 Sata drive label exampleSecure Erase procedure Security Erase--ATA security commandsDrive installation Consumer usagePage Serial ATA interface Signal Serial ATA connector pin definitionsPin Function Definition ATA Security policy exceptions Word ContentATA Security Erase Unit bits DriveTrust Identify DriveTrust Mode supportIdent Value BIT set Bit Description Full Disc Encryption support Full Disc Encryption IdentifySupported commands Supported ATA commandsNormal Commands Read LOG EXT SET MAX Freeze Lock Code Command Locked Unlocked Frozen ATA Security API DriveTrust Security APIIdentify Device command Word Description ValueXxxxH Bit Word Ultra DMA mode 0 is supported Description if bit is set to Bit WordSet Features command Bit WordSet Features command values 0CHM.A.R.T. commands 7 S.M.A.R.T. commandsCode in features register A.R.T. command Momentus 7200 FDE.1 Sata Product Manual, Rev. a Bios versions tested in ATA Security mode Installation considerationsSystem Compatibility using WIndows XP SP2 Tested Bios versions with Windows XP SP2AMD Phoenix Award Dell AMI VVPGI635 DriveTrust compatibility verification Bios DriveTrust compatibilityTian YI F30A ATA Operating system versions tested Supported operating systems Compatibility test configurationsManufacturer Version/Release Presales Support InternetTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index ITE TPI Momentus 7200 FDE.1 Sata Product Manual, Rev. a Page Seagate Technology LLC