Seagate ST600MM0026, ST9600204FC, ST9450404FC Presales Support, Technical Support Warranty Service

Page 75

Customer Service Operations

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at www.i365.com.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Presales, Technical, and Warranty Support

 

 

Call Center

Toll-free

Direct dial

 

USA, Canada,

 

 

 

and Mexico

1-800-SEAGATE

+1-405-324-4700

 

Data Recovery Services

 

 

 

Call Center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-0143

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

Savvio 10K.4 FC Product Manual, Rev. A

69

Page 74 Page 76
Image 75
Page 74 Page 76
Contents ST9600204FC ST9450404FC Savvio 10K.4 FCRev. a 03/26/10 Initial release Revision historyContents Installation Seagate Technology support services Savvio 10K.4 FC Product Manual, Rev. a Scope Electromagnetic susceptibility Standards, compliance and reference documentsStandards Electromagnetic compatibilityEuropean Union Restriction of Hazardous Substances RoHS Ncits TR-19 Reference documentsGeneral description Media description Standard featuresPerformance ReliabilityFormatted capacities Factory-installed options User-installed accessoriesProgrammable drive capacity Seek performance Performance characteristicsInternal drive characteristics Access timePrefetch/multi-segmented cache control Format command execution time minutesGeneral performance characteristics Start/stop timeCache operation Prefetch operation Caching write dataUnrecoverable Errors Reliability specificationsError rates Recoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Interface errors4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Thermal monitor Reporting controlDetermining rate Predictive failuresDST failure definition State of the drive prior to testingTemperature Log Page 0Dh Drive Self Test DSTExtended test Function Code 010b Invoking DSTShort and extended tests Short test Function Code 001bAbort Product warrantyPhysical/electrical specifications PowerChoiceTM power managementPowerChoice modes AC power requirements DC power requirements for ST9600204FC model 2Gb 4Gb Amps DC power requirementsDC power requirements for ST9450404FC model 2Gb 4Gb Amps General DC power requirement notes Power sequencingConducted noise immunity Current profiles Savvio 10K.4 FC Product Manual, Rev. a ST9600204FC Power dissipationST9450404FC Temperature a. Operating Environmental limitsRelative humidity Effective altitude sea level a. Operating Shock and vibrationShock Recommended mounting Package size Packaged/product weight Drop heightCorrosive environment Air cleanlinessVibration a. Operating-normal AcousticsChina Restriction of Hazardous Substances RoHS Directive Mounting configuration dimensions Mechanical specificationsDefect and error management Drive internal defects/errorsDrive error recovery procedures 77.87 FC-AL system errors Background Media ScanMedia Pre-Scan Idle Read After Write Deferred Auto-ReallocationCooling InstallationDrive ID/option selection Drive orientationAir flow Drive mountingGrounding Interface requirements FC-AL featuresFibre Channel link service frames Link services supported Type of frameFibre Channel task management functions Fibre Channel task management responsesFC Scsi FCP response codes Function name Response code NPort login Plogi payload Bytes Fibre Channel port loginProcess Login Plri payload Fibre Channel port login acceptFibre Channel Process Login NPort Login Accept ACC payload BytesFabric Login Flogi payload Bytes Fibre Channel Process Login AcceptFibre Channel fabric login Process Login Accept ACC payload BytesFabric Login Accept ACC payload Bytes Fibre Channel fabric accept loginOption Supported Dual port supportFibre Channel Arbitrated Loop options FC-AL options supportedSupported commands Command code Command name Scsi commands supportedVerify error recovery page 07h Savvio 10K.4 FC Product Manual, Rev. a Temperature page 0Dh Mode Sense data Inquiry dataSavvio 10K.4 FC inquiry data Bytes Data hex Page Mode Data Header 34 65 f8 70 00 00 02 Supported Feature or condition Miscellaneous operating features and conditionsPhysical characteristics FC-AL physical interfacePhysical description Connector requirements Electrical descriptionPin descriptions FC-AL transmitters and receivers FC-SCA pin descriptions Pin Signal name Signal typeFault LED Out PowerEnable port bypass signals Active LED OutMotor start controls 11 SEL6 through SEL0 ID lines Parallel Enclosure Services Interface ESIAlpa SEL ID Signal characteristics TTL input characteristicsDevice control codes LED driver signals FC Differential outputFC Differential input Receive eye diagram Eye diagram data values Link rate GHz Seagate Technology support services Warranty Support Direct.seagate.com Spp.seagate.comWeb Presales Support Technical Support Warranty ServiceData Recovery Services Authorized Service Centers Data Recovery Services Call Center Toll-free Direct dialSavvio 10K.4 FC Product Manual, Rev. a Index FCP Flogi Plogi Page See also cooling Page Seagate Technology LLC
Top Page Image Contents