Seagate 275XE, 545XE manual Advanced troubleshooting, System does not recognize the drive

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Medalist XE Family Installation Guide, Rev. A

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if you have a large capacity drive, the translation geometry settings must not exceed the limitations set by the operating system and BIOS. Refer to the caution in “Standard installa- tion” on page 8.

Check for viruses. Before you use someone else’s diskette in your system for the first time, scan the diskette for viruses.

Advanced troubleshooting

If you have performed the preceding basic checks but the prob- lem has not been solved, follow these guidelines for troubleshoot- ing specific cases:

The system does not recognize the drive.

Check all cables.

Make sure the power supply is adequate for system needs.

Reboot the computer and make sure the drive motor runs. If your drive is very quiet, it may be difficult to hear its discs reach operating speed. Recheck all drive cables if the drive is not running.

Verify the System Setup drive type values.

Try a warm boot (a reboot without turning off computer power). To do this, press CTRL, ALT, and DELETE at the same time.

If the drive is recognized after the warm boot, the computer BIOS’ setup test may be completing before the drive is ready.

One possible solution is to slow your computer’s processor speed during startup. If your computer has a turbo switch, set it to slow speed before turning the computer on. If there is no turbo switch, you may be able to use keyboard commands to slow the processor speed; see your computer manual for details. After the computer is up and running, return the processor to the fast speed.

Another solution is to warm-boot your computer after every power-on.

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Contents 275xe, 545xe ATA Interface Drives Contents Read before you begin Quick software transfer ST3660A free installation softwareJumpers and connectors Configuring the drive Installing the driveConnect the remote LED optional Attaching cablesMounting the drive Installing drives in computers that use cable-selectMbyte system-capacity limit Configuring the computerStandard installation Model Mbytes Cyl Heads Sectors SetupTranslation geometry Low-level formatting Partitioning and formatting the driveHigh-level formatting PartitioningTransferring and using the installation software Transferring the installation softwareType format a/s Type seamove Using the installation softwarePage Medalist XE Family Installation Guide, Rev. a Booting with a diskette after EZ-Drive is installed Hold the Ctrl key down to boot from a floppyInstalling multiple partitions Hold the Ctrl key down to boot from a floppy Page Basic troubleshooting System does not recognize the drive Advanced troubleshootingScreen remains blank when you power up the system System error message, Drive not Ready, appears System error message, HDD controller failure appears Disabling EZ-Drive Disabling Maximum Overdrive Technical support services SeaBOARDLocation Modem number Location Telephone number SeaFAXSeagate Technical Support FAX /438-8137 SeaFONE /438-8222Seagate CompuServe forum Drive in an approved package Storing and shipping your drive