Seagate 275XE, 545XE manual Technical support services, SeaBOARD, Location Modem number

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Medalist XE Family Installation Guide, Rev. A

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Technical support services

If you need assistance installing your drive, consult your dealer. Your dealer is knowledgeable of computer system configurations and can help you with system conflicts and other technical issues.

If you need additional assistance with your Seagate drive or other Seagate product, you can call SeaBOARD™, SeaFAX, Seagate Technical Support FAX, SeaFONEor SeaTDDservices. Sea- gate technical support is also available on CompuServe.

SeaBOARD

Using your modem, you can:

Access documentation, drive specifications and jumper set- tings for Seagate’s entire product line.

Download software for installing and analyzing your drive.

Request a return phone call from the technical support staff.

SeaBOARD is available 24 hours and supports up to 9,600 baud. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers are listed in the following table:

Location

Modem number

United States

408-438-8771

England

44-62-847-8011

France

33-1 40 67 10 34

Germany

49-89-140-9331

Singapore

65-292-6973

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Contents 275xe, 545xe ATA Interface Drives Contents Read before you begin Quick software transfer ST3660A free installation softwareJumpers and connectors Configuring the drive Installing the driveConnect the remote LED optional Attaching cablesMounting the drive Installing drives in computers that use cable-selectMbyte system-capacity limit Configuring the computerStandard installation Model Mbytes Cyl Heads Sectors SetupTranslation geometry Low-level formatting Partitioning and formatting the driveHigh-level formatting PartitioningTransferring and using the installation software Transferring the installation softwareType format a/s Type seamove Using the installation softwarePage Medalist XE Family Installation Guide, Rev. a Booting with a diskette after EZ-Drive is installed Hold the Ctrl key down to boot from a floppyInstalling multiple partitions Hold the Ctrl key down to boot from a floppy Page Basic troubleshooting System does not recognize the drive Advanced troubleshootingScreen remains blank when you power up the system System error message, Drive not Ready, appears System error message, HDD controller failure appears Disabling EZ-Drive Disabling Maximum Overdrive Technical support services SeaBOARDLocation Modem number SeaFONE /438-8222 SeaFAXLocation Telephone number Seagate Technical Support FAX /438-8137Seagate CompuServe forum Drive in an approved package Storing and shipping your drive