Seagate 2160N manual Presales Support, Technical support

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Medalist Pro 2160N, Rev. B

SeaFAX® is Seagate’s automated FAX delivery system. Using a touch-tone phone, you can obtain technical support information by return FAX 24 hours daily. This service is available worldwide.

Presales Support

Presales Support

Our Presales support staff can help you determine which Seagate products are best suited for your specific application or computer system. Disc: 1-877-271-3285; Tape: 1-800-626-6637.

Seagate Express

You can purchase select tape products and tape accessories through Seagate Express 24 hours daily by calling 1-800-531- 0968 or by faxing your order to: +1-972-481-4812.

Technical support

Technical support

If you need help installing your drive, consult your dealer. Deal- ers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional help, you can talk to a Seagate technical support specialist. Before calling, note your system configuration and drive model number (STxxxxx).

SeaTDD™ (+1-405-936-1687)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 12:15 P.M. and 1:30 P.M. to 6:00 P.M. (central time) Monday through Friday.

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Contents
Medalist Pro 2160N ST52160N Scsi Hard Drive Page Contents Medalist Pro 2160N, Rev. B What you need Before you beginHandling precautions Setting the Scsi ID Scsi ID jumpers and drive terminationScsi ID and termination jumper settings Scsi termination Termination for internal Scsi devicesTermination for internal and external Scsi devices Attaching cables and mounting the drive Attaching the cables Mounting screws Overtighten the screws or use metric screwsCable connectors Configuring your computer DOS, Windows 95, Windows NT and OS/2 Partitioning and formatting your driveLow-level format Drive partitioningYou’re Done Drive formattingMacintosh Other operating systemsUnix NetwareOptions jumper settings Additional drive optionsMedalist Pro 2160N, Rev. B Troubleshooting Medalist Pro 2160N, Rev. B Additional troubleshooting Screen remains blank when you power up the systemSystem does not recognize the drive Medalist Pro 2160N, Rev. B System error message, Drive not Ready, appears Fdisk error message, No Fixed Disk Present, appears System error message, HDD controller failure appears Drive Specifications Glossary Seagate Technology support services Online servicesAutomated services Presales Support Technical supportCustomer Service CSO Warranty repairSeaFAX 1-800-SEAGATE European support services Call CenterAfrica/Middle East support services Asia/Pacific support services Storing and shipping your drive Seagate drive and approved packing materialsElectromagnetic Compliance for the European Union WarrantyMaintenance and repair SicherheitsanleitungMedalist Pro 2160N, Rev. B
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