Western Telematic IPS-800CE-D16, IPS-1600CE-D16 manual Customer Service, Apx-3

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Appendices

C. Customer Service

Customer Service hours are from 8:00 AM to 5:00 PM, PST/PDT, Monday through Friday. When calling, please be prepared to give the name and model of the unit, its serial number and a description of its symptoms. If the unit should need to be returned for factory repair it must be accompanied by a Return Authorization number from Customer Service.

WTI Customer Service

5Sterling

Irvine, California 92618

Toll Free Service Line: 1-888-280-7227

Local Phone: (949) 586-9950

Service Fax: (949) 457-8138

Email: service@wti.com

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Contents User’s Guide IPS-800CE-D16 IPS-1600CE-D16Page Installation Instructions EMC, Safety, and R&TTE Directive Compliance Table of Contents List of Figures Introduction Typographic Conventions IPS-800CE-D16 and IPS-1600CE-D16 UnitsIPS-800CE-D16 Back Panel 8-Plug Unit Unit DescriptionIPS-800CE-D16 & IPS-1600CE-D16 User’s Guide Quick Start Hardware InstallationApply Power to the IPS Connect your PC to the IPS Communicating with the IPSText Interface Text Interface Type /X and press Enter Installing the Cable Keepers InstallationPower Supply Connection Serial COM / RS232 Port Connection Connection to Switched OutletsConnecting an External Modem Connecting the Network CableConnecting a Local PC IPS-800CE-D16 & IPS-1600CE-D16 User’s Guide System Mode and User Mode ConfigurationPlug Status Screen Web Browser Interface IPS-800CE-D16 Shown Accessing the Web Browser InterfaceAccessing the Text Interface $ telnet 192.168.168.168 Enter Configuration Menus General Parameters Menu Web Browser Interface General Parameters MenusGeneral Parameters Menu Text Interface IPS-800CE-D16 & IPS-1600CE-D16 User’s Guide Serial Parameters Serial Parameters MenuIPS-800CE-D16 & IPS-1600CE-D16 User’s Guide Plug #1 Parameters Plug Parameters MenusPlug Passwords and Co-Location Features Reboot Cycles Network Parameters Menu Web Browser Interface Network Parameters Menus IP Security Feature Conﬁ guration 12 Telnet Parameters Menu Web Browser Interface Telnet Parameters Menus14 Web Server Parameters Menu Web Browser Interface Web Server Parameters MenusSave Configuration Parameters Plug Status Screen Web Browser Interface OperationOperation via the Web Browser Interface Plug Status Menu Web Browser Interface IPS-800CE-D16 Shown Plug Status Screen Text Interface Operation via the Text InterfaceIPS Help Screen Text Interface Switching and Reboot Commands Text InterfaceBoot 1 or /BO Atmswtch Applying Commands to Several Plugs Text Interface Logging Out of Command ModeAutomated Mode Manual Operation Sending Parameters to a File Saving and Restoring Configuration ParametersRestoring Saved Parameters Upgrading the IPS Firmware IPS-800CE-D16 & IPS-1600CE-D16 User’s Guide Apx-1 Interface DescriptionSerial COM / RS232 Port Interface Apx-2 SpecificationsApx-3 Customer ServiceApx-4 Trademark and Copyright InformationIndex-1 IndexIPS-800/1600-D20 Series User’s Guide Index-2Page Sterling Irvine California 949 586-9950 Toll Free