Tut Systems manual SMS2000 Troubleshooting Procedures

Page 94

SMS2000 Troubleshooting

Chapter 17 - SMS2000

Troubleshooting

SMS2000 Troubleshooting Procedures

Table 17-3 provides valuable information for troubleshooting the SMS2000.

Table 17-3 SMS2000 Troubleshooting Procedures

Problem Area

Commands

What to Look for

Network Connection:

ping router address

Look for any packets

If communication problems

 

returned.

show status ifconfig

Check for non-zero

exist between SMS2000 and

 

packets being sent or

the outside world (through

 

received on eth0

the on-site router), verify the

 

(network port).

cabling is correct between the

Verify that physical connectivity is

Look for green lights

SMS2000 and the router.

good

on intermediate switch.

Afterwards, diagnose the

 

Swap Ethernet cables

physical layer, IP

 

with known good

configuration, and routing

 

cable.

tables.

 

 

 

ping external address

Verify that the routing

 

 

table in the router is

 

 

good

 

traceroute external address

Determine location of

 

 

the bad route

Subscriber Connection:

 

When a subscriber PC

If subscribers cannot get IP

 

is directly connected

addresses or Web pages, first

 

via x-over Ethernet

verify a physical connection

 

cable to the subscriber

exists.

 

interface of the

Can any other subscriber get

 

SMS2000, the front

access?

 

panel LEDs will light

Is the SMS2000 receiving

 

on the Subscriber side

packets on the subscriber

 

of the LED panel.

port?

Show status ifconfig

Check for non-zero

 

 

packets being sent or

Verify that the physical

 

received on eth1

cabling is correct. Bypass the

 

(subscriber port).

wiring system by attaching a

From the PC, type arp a

. See if there are any

PC directly to the SMS2000

 

entries in the ARP

subscriber port (use x-cable)

 

cache for the PC. There

and seeing if it works

 

should be “35.x.x.x” if

 

 

physical connectivity is

 

 

good.

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Contents TUT Systems SMS2000 User Guide SMS2000 User’s Guide SMSUser’s Guide Contents Configuring Snmp Polling Configuring SmtpConfiguring NTP Connectivity and TestingAuthentication with Radius Authentication Configuring the Command ServerAuthentication AuthorizationGroups Using Rule PrioritiesConfiguring Radius SMS2000 RulesSMS2000 Troubleshooting Procedures Using Both Radius and OCS AuthenticationWeb Proxy Settings SMS2000 Status Attributes and StatisticsList of Tables Radius Attributes in Access-Accept PacketsList of Figures Documentation available for this Release PrefaceAudience Related DocumentationSubscriber Management Features IntroductionIntroduction Subscriber Management Components Subscriber Management ComponentsSMS2000 OCSIntroduction Getting Started User InterfaceIfconfig portnumber ipaddress /masklen Accessing Help for CommandsFor example restore config web original-confi g Style ConventionsCursor Movement Cursor Motion KeystrokesEstablishing a Connection with the SMS2000 Initial ConfigurationClick Configure Establishing a Connection Via a Serial InterfaceEstablishing a Connection Via Telnet Initial Configuration Changing Your Password Initial ConfigurationSetting the Quick Configuration Disabling Authentication Setting the HostnameSaving the Configuration Verifying the Configuration Rebooting the SystemReboot Setting the Default Configuration E-mail System AdministrationConfiguration E-Mail Settings Set config-mailrecipient@SMTPserver SMTPserverDeleting the Configuration E-mail Configuration and System File ToolsMailing the Current Configuration Committing Configuration ChangesCommit auto Automatically Committing Configuration ChangesDisabling Automatic Configuration Changes Commit noautoLoading a Configuration File Saving a ConfigurationRestoring a Previous Configuration Setting the Smtp Server Configuring SmtpRestoring the Default Configuration Deleting the Smtp ServerSetting the Timezone Configuring NTPSetting the Smtp ID Set smtpid on offSetting the Time Configuring Snmp PollingConfiguring the NTP server Enabling Snmp PollingDisabling Snmp Polling Testing to See if Snmp Polling will WorkSnmp-pollmacaddress Setting Specialized System Options Connectivity and TestingTesting Connectivity System ToolsLeftrighthelp ? Setting and Deleting Static PortsDefining Ports Port-definition mixed tut vlanEvent Tracking Disconnecting a Session on a PortSetting the Syslog Server Displaying Log MessagesDisplaying Version Information System Administration ToolsExiting the Management Session Passwd Changing a PasswordDisplaying Control Keys KeysSnmp System Contact Snmp ManagementSnmp Agent Snmp System LocationSnmp Community Snmp Trap RecipientSMS2000% snmp delete trap-recipient Troubleshooting ToolsSystem Information Tools Show snmp trap-recipientSetting the ARP Failure Limit Subscriber Connectivity CommandsUpgrades Setting the ARP Polling PeriodUpgrading from Tut Systems’ Website Archiving SMS2000 Firmware and distributing it from a ServerReturning to an Older Firmware Version Verifying a Successful UpgradeLoading Another Image System Administration Authentication AuthenticationDeleting the Command Server Configuring the Command ServerSetting the Command Server for OCS Interaction Adding the OCS as the Authentication ServerAuth add web url secret secret cmd-serv Deleting an Authentication ServerTesting Authentication Auth onAuth off forcedweb authokurl blockall Setting the Authentication IntervalBypassing Authentication Auth interval minutes offAllow-Nets Setting the Http Request ThrottleHttp Request Throttle Deleting the Http Request ThrottleSetting an Allow-Net Set allow-netipaddress netmask dns-nameDeleting an Allow-Net Setting the Automatic Redirection URLAutomatic Redirection URLs Set authok urlAdding a Radius Server Authentication with RadiusDeleting the authok Delete authokCommand Syntax DescriptionDefault retrans-primary-only is DefaultUsage Guidelines Example Set nas-port-type integer Set NAS port type parameterSet nas-port-type Show status radius Testing Authentication on the Radius ServerConfiguring a Radius SSL Back Channel Show status radius ExampleAuthorization AuthorizationAuthorization Server FunctionalityAccounting AccountingSending Accounting Messages to a Syslog Server Sending Accounting Messages to a Radius Server Radius Accounting ConfigurationConfiguring Accounting Parameters Deleting a Radius Accounting ServerProvisioning ProvisioningBilling BillingAdding a Group Service Creation Using Groups and RulesGroups Group add groupname noinherit inherit groupnameSetting Maximum Users Per Port Setting the Active Group ContextSubscribers that Cannot Support Authentication Deleting a GroupDeleting a Rule SMS2000 RulesAdding a Rule Set rule rulename groupname priority rulestringMAC Address Rule Expression ComponentsIP Address Ip=ipaddress ,netmaskVlan=vlanida-vlanidb Not OperatorTut=ipaddress-linenum*-portnum Parenthesis OperatorOr Operator Expression and expressionUsing Rule Priorities IP Addressing IP AddressingPlug and Play With NAT Static Routable Addresses Dhcp PoolsStatic Non-Routable Addresses IP MulticastingIptype default NAT static Dhcp 1to1 1to1Unique Configuring IP TypesUnderstanding 1to1 and 1to1 Unique IP Types Source-Nets Setting a Source-NetDeleting a Configured Source-Net Set source-netstartaddress endaddress subnet-maskRemoving a Dhcp Assignment Setting the DNS Server AddressCreating Dhcp Pools Dhcp-server release macaddressAdding Routes Static RoutesDeleting the DNS Server Address Set dns add ipaddressPrinting Setting up the LPR HostSet lpr hostname off queuename maxpages maxbytes Configuring Radius Using SMS2000 with a Radius ServerObtaining the Radius Server Software Adding the SMS2000 as a Client on the Radius Server Configuring Service ParametersAdding Users to the Radius Server Using Real IP Addresses Radius PortsSMS2000 NAS File SMS2000 Status Attributes and StatisticsRadius Attributes Sent in Accounting Messages Radius Attributes Sent In Access Request Packets Using Both Radius and OCS AuthenticationRadius Attributes Received in Access- Accept Packets Shape xbps/rbps Setting Traffic ShapingDeleting Traffic Shaping Shape xbps/rbps deleteSetting the PMS Server SMS2000 and Property Management Systems PMSProtocol Modes TTY ACK-NAK ENQ-ACK-NAKENQ-ACK-NAK Mode Files For Groups Customizing SMS2000 Web Authentication with RadiusLoading and Deleting Customized Web Pages Loading Web Pages or FilesPath Components Load web url defaultsImage Links Deleting Web Pages or Files Customizing Web PagesUpgrading Preserving the Web FormSize For Web Pages and External Links Web Page RedirectionViewing Customizations Active Page ComponentsReference Setting the Wpad Curl Configuring Web Proxy SettingsWeb Proxy Settings Setting the Wpad TimeoutWeb Proxy Server Delete proxy-ports port Set proxy-ports portShow proxy-ports SMS2000 Troubleshooting SMS2000 Troubleshooting ProceduresBrowser Snmp PollingMultiple frames opened Unable to do credit cardVerify OCS screens off LineAppendix a Radius Access-Accept Dictionary File Radius Attributes in Access-Accept PacketsAppendix Appendix TUT Systems, Inc 100 Internet Telephone Appendix B Technical Assistance and Customer SupportTechnical Support Equipment Return and RepairLimitations of Warranty Appendix C SMS2000 Limited WarrantyHardware Limited Warranty Exclusive RemediesAssistance Electrical Safety AdvisoryTut Systems, Inc., Customer Service Department FCC Radio Frequency Interference StatementTUT Systems, Inc 104
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