Tut Systems SMS2000 manual Snmp Polling, Multiple frames opened, Browser, Unable to do credit card

SMS2000 Troubleshooting

Problem Area	Commands	What to Look for
	From connecting equipment	Check the W (mux
	(such as Tut Expresso	statistics) or the S from
	GS/MDU Chassis), verify that packets	the Expresso
	are being sent and received.	Management. Look for
		packets and bytes on a
		line. Received packets
		on a line card are
		packets from the
		subscriber. Transmit
		packets on the line card
		are packets sent to the
		PC from the router.
	Connect a PC directly to the subscriber	See if any packets are
	port on the SMS2000 using a crossover	received by the
	cable.	SMS2000 or PC. Type
		“arp a” on the PC.
	If using RADIUS, you can verify that it	Verify that the
	is operational by using the auth test	connection to the
	command.	RADIUS server is
		accurately configured
		on both ends (there is
		an entry in the
		RADIUS database for
		the
		SMS2000 client).
SNMP Polling	Verify in Expresso that
When you show status for a	SNMP is enabled and there is a
user with Tut wiring, there	community name of “public” with read
should be a line for	access of
snmp-	0.0.0.0.
info=nnn.nnn.nnn.nnn-
xxx-xxx.
If this is missing, you must
configure snmp-poll in the
SMS2000. If it is there but
the value is “unknown,” the
Tut system is not responding
to the SMS2000 for the
device’s MAC address.
Multiple frames opened	Verify that allow-netfor
in browser	information page and the
Each IP address a subscriber	OCS are configured okay.
can access before they are
authorized for Internet access
must be configured in the
allow-net in the SMS2000.
Otherwise, they are redirected
to the OCS Welcome page in
each sub-frame
Unable to do credit card	Verify that allow-netfor
billing	secure.authorize.net is configured.
If using credit card billing	Verify that a DNS allow-net for
with WebLink, you must
make sure that the server at	authorize.net is configured
authorize.net is in the allow-
net since the subscriber gets
redirected there.
Enter the IP Address and the
DNS Name of authorize.net
in the allow-net

TUT Systems, Inc Page 95 of 104 P/N 220-06288-20