NETGEAR manual Netgear SC101 Revised Troubleshooting Guide

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NETGEAR SC101 - Revised Troubleshooting Guide

Update the SC101 firmware and SCM utility to the latest version, found here.

Warning! Use the power adapter that came with the SC101. Other adapters, such as laptop power adapters, may destroy the hard disks!

Viewing and Accessing Drives

3

Troubleshooting Tips

3

Windows Disk Management Unallocated Partitions

3

Cannot See Partition (Old Firmware Problem)

7

If a partition has never been seen on a particular computer

8

If a partition disappears — one that a particular computer could see before

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Cannot Create a Mirror

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Prerequisites

9

Check LED Lights (URL Link)

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Check Cables

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Check the Drive Partition

10

Hardware

11

LED Indicators

11

D-Link or FritzBox Routers

11

LAN Connection

12

Defragmenting

12

Hard Disk Problems and Drive Errors

13

SCM Software

14

Right side of GUI screen is cut off

14

SCM Installation

14

Error Messages

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List of Error Messages

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“No Central Storage Device was Found” in SmartWizard

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SmartSync Pro Activation Error

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Error "Drive attachment failed" when Attach Partition Fails

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About the SC101

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System Requirements

20

What operating systems cannot be used?

20

Heat and the SC101

20

Does vertical disk mounting affect disk life?

20

SC101 and Heat Generation

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How does heat affect the Storage Central performance?

21

SC101 Performance

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Contents Netgear SC101 Revised Troubleshooting Guide Page Troubleshooting Tips Viewing and Accessing DrivesWindows Disk Management Unallocated Partitions Page Page Page Cannot See Partition Old Firmware Problem Click Attach Drive If a partition has never been seen on a particular computerPrerequisites Cannot Create a MirrorIii. Click Attach Drive Check LED Lights URL Link Hardware LED IndicatorsLink or FritzBox Routers Light Light State What It Means What You Should DoDefragmenting LAN ConnectionHard Disk Problem Action Hard Disk Problems and Drive ErrorsSolution SCM InstallationTo customize font settings SCM SoftwareError Message Meaning and Action Error MessagesNo Central Storage Action Device was Found No Central Storage Device was Found in SmartWizardNo Central Storage Device was Found Action Symptoms SmartSync Pro Activation ErrorCause Symptom Error Drive attachment failed when Attach Partition FailsSystem Requirements About the SC101Heat and the SC101 How does heat affect the Storage Central performance? SC101 PerformanceNew Technology File System Ntfs Self-certifying File System SFSSAN and Network Attached Storage NAS Using CLI Commands SC101 Command Line Interface CLI for Advanced UsersType cd c\Program Files\NETGEAR\SC101 Type ut listall, then EnterUnique Name Fixing Corrupted Characters Command utfull getpart00 00 00 00 00 00 00 00 01 00 01 00 00 00 0A 00 00 00 00 00 00 00 00 02 00 02 00 00 00 0AType sc config ftsata2 start= disabled To disable the Promise drivers and install the SCM UtilityRemoving an Unusable Drive with ut.exe Data recovery with SFSExtract.exeTo remove an unusable drive from the SC101 Type cd C\Program Files\NETGEAR\SC101 Manager UtilityType SFSExtract Single drive target
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SC101 specifications

The NETGEAR SC101 is a network-attached storage (NAS) device designed to simplify data storage and sharing within a home or small office environment. It provides an efficient solution for users looking to centralize their files, making them accessible from multiple devices connected to the same network.

One of the main features of the SC101 is its user-friendly interface that allows for easy setup and administration. It supports Windows, Mac OS, and Linux operating systems, ensuring compatibility with a wide range of devices. This versatility makes it an attractive choice for households and small businesses that utilize different systems. The SC101 also implements a simple drag-and-drop file management system, enabling users to effortlessly store and retrieve their data.

The device is built with two bays, accommodating standard hard drives that can be customized based on the user's storage needs. This flexibility enables users to start with a single drive and expand their storage capabilities as required. The SC101 supports both RAID 0 and RAID 1 configurations, allowing for a balance between performance and data redundancy. RAID 0 offers enhanced speed, while RAID 1 mirrors data, providing a level of protection against drive failures.

Connectivity is another highlight of the SC101. It features an Ethernet port that connects to the network, with support for various protocols including TCP/IP and UDP. Users can access their files from any computer on the network or even remotely, providing enhanced accessibility for team collaboration or personal use. The built-in web-based management interface also enables users to manage user accounts and permissions, ensuring security and controlled access to data.

In terms of performance, the SC101 utilizes a 480 MHz processor and 64 MB of RAM, which helps in delivering satisfactory performance for file transfers. While it may not compete with modern storage solutions or high-speed drives, it facilitates efficient data retrieval suitable for home and office environments.

Overall, the NETGEAR SC101 is a practical NAS solution that combines central file storage, easy management, and essential data protection features. Its compatibility with various operating systems, support for RAID configurations, and user-friendly setup make it a solid choice for users seeking to enhance their data storage capabilities without the complexity often associated with high-end NAS systems.