Lantronix MSS100, 1-T2 manual Troubleshooting, Problems and Error Messages

Troubleshooting Problems and Error Messages

B - Troubleshooting

This Appendix discusses how to diagnose and Þx errors quickly yourself without having to contact a dealer or Lantronix. It will help to connect a terminal to the serial port while diagnosing an error to view any summary messages that will be displayed.

NOTE: When troubleshooting, always ensure that the physical connections (power cable, network cable, and serial cable) are secure.

NOTE: Some unexplained errors may be caused by duplicate IP addresses on the network. Make sure that your MSS IP address is unique.

B.1 Problems and Error Messages

Problem situations and error messages are listed in Table -B-1. If you cannot Þnd an explanation for your problem, try to match it to one of the other errors. If you cannot remedy the problem, contact your dealer or Lantronix Technical Support.

Table B-1:Problems and Error Messages

Problem/Message	Error	Remedy
The MSS is connected	The unit or its power supply	Contact your dealer or Lantronix
to a power source,	is damaged.	Technical Support for a
but there is no LED		replacement.
activity.
The MSS is unable to	This generally indicates a	Note the blinking LED and its
complete power-up	hardware fault. Either the	color, then contact your dealer or
diagnostics.	OK or Serial LED will be	Lantronix Technical Support. The
	solid red for three seconds,	MSS will not be operational until
	followed by one second of	the fault is Þxed.
	another color.

B - 1