Lantronix ETS16PR, ETS8PS Contact Information, Technical Support Europe, Middle East, and Africa

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A: Contact Information

If you are experiencing an error that is not described in this book, or if you are unable to fix the error, you may:

To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

Email us at support@lantronix.com.

Call us at:

(800)422-7044 Domestic

(949)453-7198 International

(949)450-7226 Fax

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through Friday excluding holidays.

Technical Support Europe, Middle East, and Africa

Phone: +49 (0) 89 31787 817

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix ETS model number

Lantronix ETS serial number

Software version (use the Show Server command to display)

Network configuration, including the information from a Netstat command

Description of the problem

Debug report (stack dump), if applicable

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

ETS Installation Guide

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Contents ETS Installation Guide Sales Offices Lantronix Corporate HeadquartersTechnical Support Disclaimer and Revisions Contents LAT Configuration Contents SpecificationsRS-423 IntroductionSupported Serial Protocols RS-232Introduction How to Use This ManualETS8PS/ETS16PS LEDs InstallationEtsp Product Descriptions Etsps Front PanelsETS16PS Back Panel Installing the EtspInstallation ETS16PR Front Panel Etspr Product DescriptionsEtspr LEDs Installing the EtsprETS32PR Front Panel Sample Etspr Network Layout ETS16PR shown Installation EZWebCon Configuration MethodsUsing a Web Browser Etspr models Getting StartedConsole Terminal TCP/IP ConfigurationIncoming Logins Using EZWebConARP and Ping on Unix Using a Directed Ping PacketUsing the Command Line Interface Was the Installation Successful?Using a BOOTP, DHCP, or Rarp Reply Console Server Example Using the ETSDefine the Menus Using the ETSConfigure Switches Enable Menu Mode10. Configuring Switches Using MenusSerial Tunnel Example TCP ConfigurationComm Port Redirector UDP ConfigurationMulti-port Serial Tunnel Configuration LPR on Windows 2000, XP, ServicesPrinting on the ETS LPR PrintingPrinting on the ETS To enable LPR support, install Print Services for UnixPrinting on the ETS Printing on the ETS Local Define Service ETSHPLaserjet port Enable LPR on Windows NT 3.5.1 and later Printing on the ETS LPR on Unix Hosts LPR on Windows 95/98Adding /etc/hosts Entry LPR on AIX HostsLPR on SCO Unix Hosts LPR on HP HostsAnswer the questions that follow Rtel FunctionalityArea to Check Explanation Unix Host TroubleshootingObtain an NDS License NetWare ConfigurationConfigure your ETS Ndps Printing NDS Print QueuesPconsole Print Queues NetWare Administrator Quick Setup Print QueuesNetWare Configuration From the Menu Bar, select Tools Print Services Quick SetupUse the Show Protocols NetWare Access NetWare Host TroubleshootingCode Meaning Remedy NetWare Configuration Printing Directly to a Port LAT ConfigurationLAT Host Troubleshooting Translating LAT Error Codes LAT ConfigurationAppleTalk Zones AppleTalk ConfigurationMacintosh Services BitronicsAppleTalk Configuration AppleTalk Host TroubleshootingHost Configuration DLC Configuration for LAN ManagerDLC Configuration ETS ConfigurationTechnical Support Europe, Middle East, and Africa Contact InformationPower-up Troubleshooting TroubleshootingTroubleshooting Dhcp TroubleshootingBootp Troubleshooting Entering Commands at the Boot Prompt Rarp TroubleshootingFlash SET Bootp Enabled, DisabledSET Dhcp Enabled, Disabled Flush NVRShow Server Troubleshooting SET Rarp Enabled, DisabledSET Secondary ipaddress SET Software filenameRJ45 to DB25 Ethernet ConnectorRJ45 Serial Connectors PinoutsFigure C-3. Pinouts of RJ45-DB25 Connections PinoutsRJ45 to DB9 Figure C-5. Wire SplicerVia the Web Via FTP Updating SoftwareChoosing the Right Software File Obtaining SoftwareUpdating Software Reloading SoftwareReloading Sequence MOP NetWareTftp Troubleshooting Flash ROM UpdatesEnvironmental Limitations SpecificationsPower Information Conventions Frequently-Used CommandsServer Commands Nopassword Frequently-Used CommandsBanner Zero Counters ALL Port CommandsSHOW/MONITOR Port Protocol CommandsNetware Etherii Declaration of Conformity Compliance and Warranty InformationCompliance and Warranty Information Warranty