Lantronix 900-653-R manual Technical Support, United States, Europe, Middle East and Africa

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Appendix A: Troubleshooting and Contact Info

Technical Support

United States

Phone: (800) 422-7044

Please check our online knowledge base or send a question to Technical Support at http:// www.lantronix.com/support.

Europe, Middle East and Africa

Phone: (33) 13-930-4172

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at http:// www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Lantronix model number

Lantronix serial number/MAC address

Firmware version (on the first screen shown when you Telnet to the device)

Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

xDirect User Guide

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Contents User Guide Disclaimer WarrantyCopyright & Trademark ContactsUsing DeviceInstaller Table of ContentsUsing this Guide Installation of xDirectConfiguration Via Telnet or Serial Port Setup Mode Configuration Using Web ManagerSetup Mode Channel Configuration Setup Mode Server ConfigurationMonitor Mode Setup Mode Advanced SettingsFirmware Upgrades Appendix F Compliance Appendix a Troubleshooting and Contact InfoAppendix B Connections and Pinouts Appendix E Binary to Hexadecimal ConversionsSerial Tunneling Example List of FiguresList of Tables Chapter Summary Using this GuidePurpose and Audience Document Description Additional DocumentationApplications Key FeaturesIntroduction Introduction Protocol Support Additional FeaturesConfiguration Methods Product Label Product Information LabelInstalling the xDirect Installation of xDirectPackage Contents IP Address Required InformationHardware Address Assigning an IP Address Using DeviceInstallerInstalling DeviceInstaller To install DeviceInstallerXDirect Configuration in DeviceInstaller Accessing the xDirect Using DeviceInstallerViewing the Current Configuration To view the units current settingsType Supports Configurable PinsComments Device FamilyNext Step Assigning the IP Address Serial Port LoginAccessing xDirect Using DeviceInstaller Configuration Using Web ManagerConfiguration Using Web Manager To assign an IP address automatically Network ConfigurationNetwork Mode Automatic IP Address ConfigurationTo assign an IP address manually Static IP Address ConfigurationEthernet Configuration Select Use the following IP configurationTo configure the xDirect device server settings Server ConfigurationTimeout ms Monitor Mode @ BootupCPU Performance Mode Config Server PortRetry Counter Host List ConfigurationTo configure the host list Retry TimeoutTo configure the channel’s serial settings Channel 1 ConfigurationSerial Settings Parity Enable PackingBaud Rate Data BitsAccept Incoming Connection Settings TCPTo configure a channel’s TCP settings Pass Through Password RequiredModem Mode Modem Escape SequenceTo configure a channel’s UDP settings Connection Settings UDPDevice Address Table Datagram TypeUse Broadcast Apply Defaults Apply SettingsTo establish a Telnet connection Configuration Via Telnet or Serial Port Setup ModeAccessing Setup Mode Telnet ConnectionPassword Press Enter for Setup Mode Serial Port Connection Exiting Setup ModeTwo options through which to exit setup mode IP Address Setup Mode Server ConfigurationServer Configuration Option BootP/DHCP/AutoIP optionsStandard IP Network Netmasks Set Gateway IP AddressNetmask Number of Bits for Host Part Set DNS Server IP AddressDhcp Name Change Telnet Configuration PasswordBaudrate Setup Mode Channel ConfigurationChannel 1 Option Flow Interface ModeInterface Mode Options Common Interface Mode SettingsReserved Port Numbers Connect ModePort Number Flow Control OptionsIncoming Connection Connect Mode OptionsConnect Mode Option Manual Connection Address Example ResponseActive Startup Connection Host List Option HostlistC0.0.0.0/0 Autostart AutomaticDirected UDP Modem ModeTo enable the hostlist Datagram TypeMessage Meaning Modem Mode MessagesShow IP Address after Ring Send the Escape Sequence +++ in Modem Mode10 Modem Mode Commands Modem Mode Function CommandRemote Port Disconnect Mode DisConnModeAuto Increment Source Port Remote IP Address12 Flush Mode Options Flush Mode Buffer Flushing11 Disconnect Mode Options Send Characters Pack ControlPacking Interval Trailing CharactersTelnet Terminal Type DisConnTime Inactivity TimeoutChannel Port Password Send CharactersTCP Keepalive Time In Seconds Setup Mode Advanced SettingsExpert Settings Option ARP Cache Timeout In SecondsSecurity Settings Option Snmp Community Name Disable SnmpDisable Telnet Setup Disable Web Setup Disable Tftp Firmware UpdateDisable Port 77FE Hex Disable Web ServerEnable Enhanced Password Default Settings OptionSetup Mode Advanced Settings Channel 1 Configuration DefaultsExpert Settings Defaults Security Settings DefaultsFirmware Files Firmware UpgradesUsing Tftp Graphical User Interface Obtaining Firmware Reloading FirmwareTo recover firmware Using Tftp Command Line InterfaceFirmware Upgrades To enter Monitor Mode locally Monitor ModeEntering Monitor Mode Using the Serial Port Entering Monitor Mode Using the Network PortG0, G1, ....,Ge, Gf Monitor Mode CommandsMonitor Mode Commands Command Command Name FunctionResponse Meaning Command Response CodesTable A-2 Status LED Appendix a Troubleshooting and Contact InfoLEDs Status LEDRJ45 Ethernet LED Problems and Error MessagesSerial LEDs Using DeviceInstaller Serial Settings on page 29 or Europe, Middle East and Africa Technical SupportUnited States Serial Port Pinouts Appendix B Connections and PinoutsTable B-6 Ethernet RJ45 Connector Pin-Outs Ethernet Connector PinoutsPower Jack Mini USB-B Category Description Appendix C Technical SpecificationsTable C-1 xDirect Technical Specifications Appendix C Technical Specifications AutoIP Appendix D Alternative Ways to Assign an IP AddressTo assign a temporary IP address ARP and TelnetScientific Calculator Appendix E Binary to Hexadecimal ConversionsConverting Binary to Hexadecimal Conversion TableAppendix E Binary to Hexadecimal Conversions Electromagnetic Emissions SafetyAppendix F Compliance Manufacturer’s Name & AddressRoHS Notice Appendix F Compliance