GarrettCom 1016 Magnum 1000 Workgroup Hubs, Installation and User Guide 04/02, Troubleshooting

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Magnum 1000 Workgroup Hubs

Installation and User Guide (04/02)

5.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation of Magnum 1000 series workgroup hub is a straightforward procedure (see INSTALLATION, Section 2.6); the operation is also straightforward and is discussed in Section 4.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum 1000 series workgroup hub is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

5.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly connected and the cables/wires have not been crimped or in some way impaired during installation. (About 90% of network downtime can be attributed to wiring and connector problems.)

3.Make sure that an AC power cord is properly attached to each Magnum 1000 series workgroup hub unit. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum 1000 series workgroup hub product, it is recommended that the problem device is replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, Magnum 1000 series workgroup hub and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum 1000 series workgroup hub unit or if unknown, contact GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.

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Contents www . GarrettCom . com Models 1008, 1016 andInstallation and User Guide Magnum Workgroup Hubs “Ten Series”Installation and User Guide 04/02 Workgroup Hubs Installation and User GuideMagnum 1008, 1016 and and optional 48VDC, 24VDC &125VDC-powered modelsFax 510 GarrettCom, Inc47823 Westinghouse Drive Fremont, CA Phone 510APPENDIX B OPTIONAL 48V POWER SUPPLY, ADDENDUM TABLE OF CONTENTSPage Revisions Personal Hubs, 10Mb series Personal Switches, 10/100MbThe Magnum Line Stackable Hubs, SNMP OptionalNetwork Standards 1.0 SPECIFICATIONS 1.1 Technical Specifications PerformanceConnectors Switches1.2 Specifications - Repeater Port Modules RPMs Power Supply InternalFor 48VDC power input option, see Appendix B Agency Approvals WarrantyMagnum 1000 Workgroup Hubs Magnum Magnum Magnum1.4 Ordering Information 2.2 Product Description - Magnum 1000-series Workgroup Hubs 2.0 INTRODUCTION 2.1 Inspecting the Package and ProductFigure 2.2.1a Front view - Magnum 1008 Workgroup Hub 2.2.1 Magnum 1008 Workgroup Hub115 - 230 VAC Installation and User Guide 04/02AC Power Magnum 1000 Workgroup HubsFigure 2.2.2c Rear view - Magnum 1016 and 1024 Workgroup Hubs Configurable Bonus PortFigure 2.2.2b Front view - Magnum 1024 Workgroup Hub RPM-FST ShownPM Ribbon cable with 16 pin headers Basic AUI portOptional PM card BPM shownFigure 2.4a Magnum RPM Cards RPM-BNC, RPM-AUI Magnum 1000 Workgroup Hubs Installation and User Guide 04/022.4 Bonus Port Configuration Options - RPMs and BPMs Bonus port for optional Basic AUI port PM card BPM shownApprox. 2 inches 5.1 cm Figure 2.4c Physical Dimensions of Magnum Port ModulesApprox. 3 inches 7.6 cm Approx2.4.2 RPM-AUI 2.4.1 RPM-BNC2.4.3 RPM-DTE JUMPER ACROSS RPM-FST Fiber ST, Twist-lock ConnectorConnector 2.4.42.4.6 RPM-SMF Single-mode Fiber Magnum RPM-SMFnot used Magnum RPM-TP 2.4.7 RPM-TP Twisted PairMagnum BPM-AUI 2.4.8 BPM-BNCMagnum BPM-BNC 2.4.9 BPM-AUI2.4.10 BPM-FST Magnum BPM-FST2.4.11 BPM-TP 2.4.12 Special Option -- Second Bonus Port Models 1016 and Workgroup connectivity into a larger network 2.5 Features and Benefits Low cost, stand-alone 10BASE-T connectivityLEDs Simplify Network Installation and Maintenance Internal Universal Power Supply with Auto-rangingBNC Segment RPM-BNC Server 1024 Figure 2.6a Magnum 1000 Workgroup Hub in stand-alone configurationMagnum 1000 Workgroup Hub 2.6 ApplicationsFiber BPM 10161008 1024Rack-mount Brackets 3.2 Powering the Magnum 1000 Workgroup Hub 3.0 INSTALLATIONinstallation requires a installed in any standard 19 inch rackIEEE Standard 3.3.1 Connecting Twisted Pair RJ-45, Unshielded or Shielded3.3 Ethernet Media Connections Media3.3.2 Connecting ThickNet 10BASE5 AUI Table 3.3.2 AUI Pin Assignments 3.3.3 Connecting ThinNet 10BASE2 BNC3.3.4 Connecting Drop Cable 10BASE5 DTE 3.3.5 Connecting Fiber Optic 10BASE-FL and FOIRL ST-type, “Twist-Lockassociated ports at each end of the fiber optic segment 3.3.6 Connecting Fiber Optic SMA-type, Screw-on3.3.7 Connecting Single-Mode Fiber Optic SMF at regular intervals you must use the color-coded strand on the3.3.9 Rack-mounting OPB Optical Power Budget = PTmin - PRminRack-mounting purpose. The brackets are more popular inTELCO Industry and consider as a standard forCollisions When carrier is detected simultaneously on multiple ports, a jam pattern is generated on each port to create a collision condition. When a collision signal from one port is detected, it generates a jam pattern to the other ports 4.2 Magnum 1000’s with BPM Local Bridge Functionality Packet ForwardedFigure 4.2b Internal Packet Filtered Table 4.2 BPM Functionality MaintenanceFigure 4.2c External Packet ForwardedFigure 4.2e Local Segment Isolation with a Bridge Port Module BPM 4.3 Power Requirements5.1 Before Calling for Assistance 5.0 TROUBLESHOOTING5.3 Return Material Authorization RMA Procedure 5.2 When Calling for Assistance5.4 Shipping and Packaging Information APPENDIX A WARRANTY INFORMATIONNo Problem Found GarrettCom, Inc 213 Hammond Ave Fremont, CA Attn. Customer ServicePower Supply Internal 24 VDC Option APPENDIX B Internal DC Power Supply OptionB1.0 SPECIFICATIONS - FOR MAGNUM 1000 WORKGROUP HUBS Power Supply Internal -48 VDC OptionBlock on Magnum 1000’s-48VDC B4.0 INSTALLATIONB3.0 APPLICATIONS Figure B4.1 -48VDC TerminalB5.0 OPERATION B7.0 TROUBLESHOOTINGThe GND can be hooked at the last B4.1 UL Requirements