Enterasys Networks 7H4385-49 Troubleshooting Checklist, DFE-Platinum Series Configuration Guide

Page 64

Troubleshooting Checklist

Troubleshooting Checklist

If the module is not working properly, refer to Table 4‐2 on page 4‐6 for a checklist of problems, possible causes, and recommended actions to resolve the problem.

Table 4-2 Troubleshooting Checklist

Problem

Possible Cause

Recommended Action

 

 

 

All LEDs are OFF.

Loss of power.

Ensure that the DFE module was installed

 

 

properly according to the installation

 

 

instructions in Chapter 3, and that the

 

 

host chassis is providing power.

 

 

 

No Local

Incorrect terminal setup.

Refer to the Enterasys Matrix

Management

 

DFE-Platinum Series Configuration Guide

Password screen.

 

for proper setup procedures.

 

 

 

 

Improper console cable

Refer to Appendix A for proper COM port

 

pinouts.

pinouts.

 

 

 

 

Corrupt firmware image, or

If possible, attempt to download the

 

hardware fault.

image to the DFE module again. Refer to

 

 

“Setting the Mode Switches” on page B-2

 

 

for instructions to clear NVRAM.

 

 

 

Cannot navigate

Improper username/ password

If the username/password combination

beyond Password

combination entered.

has been forgotten, refer to “Setting the

screen.

 

Mode Switches” on page B-2 for

 

 

instructions on how to set the mode

 

 

switch to reset the username/password

 

 

combination to the default values.

4-6 Troubleshooting

Page 63 Page 65
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Page 63 Page 65
Contents Enterasys Matrix Page Page Product Safety Federal Communications Commission FCC NoticeIndustry Canada Notice Class a ITE Notice Clase A. Aviso de ITECompatibilidad Electromágnetica EMC Electromagnetic Compatibility EMCElektro- magnetische Kompatibilität EMC Supplement to Product Instructions Vcci Notice Safety Information Class 1 Laser TransceiversBsmi EMC Statement Taiwan Declaration of Conformity USAEnterasys NETWORKS, INC. Firmware License Agreement Viii Page Page Contents Troubleshooting Appendix a SpecificationsAppendix B Mode Switch Settings and Option Installations Appendix C About PoE Power over EthernetFigures TablesXiv Who Should Use This Guide About This GuideImportant Notice Related Documents How to Use This GuideFor Refer to Conventions Used in This Guide Following conventions are used in this guideGetting Help Support@enterasys.comIntroduction For information about Refer toOverview of DFE-Platinum Series Module Capabilities DFE-Platinum 7H4385-49 PoE Module 7H4385-49 DFE-Platinum Module Switch Configuration Using WebView Switch Configuration Using CLI CommandsConnectivity ManagementLanview Diagnostic LEDs Secure Networks Policy SupportNetwork Requirements Link AggregationFTM Bridge Function and Optional Interface Module Module Placement in a Matrix E7 Chassis10BASE-T Network 100BASE-TX Network 100BASE-TX Network Network Requirements Installation Contents of 7H4385-49 Module Carton Quantity Installation Site RequirementUnpacking the DFE Module Backplane Connections and Installation Rules Installing Optional Network Expansion Module NEMFTM1 and FTM2 Connectivity Matrix E7 Chassis Module Placement Module Placement and Installation RulesExample 1 -1,A Example 3 -1, C Example 2 -1,BExample 4 -1,D Example 5 -1, E Example 6 -1, FDFE-Platinum Series Hardware Installation Guide To install the 7H4385‐49, refer to ‐2 and proceed as follows DFE-Platinum Series Hardware Installation Guide No bottom connectors in Matrix N7chassis Installing the 7H4385-49 into Matrix N1, N3, or N5 Chassis Installation Installing Module into Matrix N3, N5, or N1 Chassis N3 shown Connecting 48 Vdc Power for PoE Operation Connecting to the Network Connecting UTP Cables to 7H4385-49Connecting a Twisted Pair Segment with RJ45 Connector Making the UTP ConnectionsRX+ TX+ TX1+ RX1 TX2+ TX3+ RX3 RX2 TX4+ RX4 Verifying PoE Port Status What Is Needed Connecting to COM Port for Local ManagementConnecting to an IBM PC or Compatible Device Connecting to a VT Series Terminal Parameter SettingConnecting to a Modem 10 Connecting a VT Series Terminal11 Connecting to a Modem Adapter Wiring and Signal Assignments COM Port Adapter Wiring and Signal Diagram RJ45Modem Port Adapter Wiring and Signal Diagram RJ45 DB25Completing the Installation of a New System Completing the InstallationFirst-Time Log-In Using a Console Port Connection 12 Matrix DFE Startup Screen Example N7 Chassis Logging in with an Administratively-Configured User Account EnterUsing Lanview TroubleshootingAbout the Management Mgmt LED Viewing the Receive and Transmit Activity Viewing the PoE Port StatusLED Color State Recommended ActionRX/TX Indications in Standard Mode Amber and Alternating 67% on, 33%RX/TX Troubleshooting Checklist DFE-Platinum Series Configuration GuideTroubleshooting Checklist Problem Possible Cause Recommended ActionOverview of DFE Module Shutdown Procedure Recommended Shutdown Procedure Using OFFLINE/RESET Switch OFFLINE/RESET SwitchLast Resort Shutdown Procedure Using OFFLINE/RESET Switch Specifications DFE Module SpecificationsTable A-1 7H4385-49 Specifications Processors/MemoryTable A-1 7H4385-49 Specifications Physical Table A-2 COM Port Pin Assignments Signal Name Input/OutputCOM Port Pinout Assignments EnvironmentalRegulatory Compliance Table A-3 Compliance Standards Regulatory ComplianceRegulatory Compliance Specifications Mode Switch Settings and Option Installations Required ToolsSetting the Mode Switches Memory Locations and Replacement Procedures Memory Locations and Replacement ProceduresGaining Access to Memory Modules Gaining Access to Memory ModulesRemoving the Safety Cover Figure B-3 Removing the Safety Cover Dram Simm Replacement Procedure Removing the Optional Network Expansion Module NEMRemoving the Dram Simm Figure B-5 Removing the Existing Dram SimmInstalling the Dram Simm Figure B-6 Installing the Dram SimmDimm Replacement Procedure Removing the DimmInstalling the Network Expansion Module NEM Installing the DimmFigure B-9 Installing the Network Expansion Module Reinstalling the Safety Cover Figure B-10 Installing the Safety Cover About PoE Power over Ethernet OverviewProprietary PD Detection PoE Port Status LEDs Table C-2 PoE Status LED Indications PoE Port StatusOverview About PoE Power over Ethernet Index NumericsPinout assignments console port A-2
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