Getting Help
Getting Help
For additional support related to the modules or this document, contact
Enterasys Networks using one of the following methods:
World Wide Web | www.enterasys.com/services/support/ |
Phone | |
| or |
| For the Enterasys Networks Support |
| www.enterasys.com/services/support/contact/ |
|
|
Internet mail | support@enterasys.com |
| To expedite your message, type [SWITCHING] in the subject line. |
To send comments concerning this document to the Technical Publications Department: techpubs@enterasys.com
Please include the document Part Number in your email message.
Before contacting Enterasys Networks for technical support, have the following information ready:
•Your Enterasys Networks service contract number
•A description of the failure
•A description of any actions already taken to resolve the problem (for example, changing mode modules, rebooting the unit)
•The serial and revision numbers of all involved Enterasys Networks products in the network
•A description of your network environment (for example, layout, cable type)
•Network load and frame size at the time of trouble (if known)
•The device history (for example, have you returned the device before, is this a recurring problem)
•Any previous Return Material Authorization (RMA) numbers
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