Getting Help
Getting Help
For additional support related to the G‐Series switch, the IOMs, or this document, contact Enterasys Networks using one of the following methods:
World Wide Web | www.enterasys.com/services/support/ |
Phone | |
| or |
| To find the Enterasys Networks Support |
| www.enterasys.com/services/support/contact |
|
|
Internet mail | support@enterasys.com |
| To expedite your message, please type [Switching] in the subject line. |
To send comments or suggestions concerning this document to the Technical Publications Department: techpubs@enterasys.com
To expedite your message, include the document Part Number in the Email message.
Before contacting Enterasys Networks for technical support, have the following data ready:
•Your Enterasys Networks service contract number
•A description of the failure
•A description of any action(s) already taken to resolve the problem (for example, rebooting the unit)
•The serial and revision numbers of all involved Enterasys Networks products in the network
•A description of your network environment (such as layout, cable type, other relevant environmental information)
•Network load and frame size at the time of trouble (if known)
•The device history (for example, if you have returned the device before, or if this is a recurring problem)
•Any previous Return Material Authorization (RMA) numbers
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