Enterasys Networks 4G4282-49, 6H303-48, 9034096-02 manual Troubleshooting Checklist

Page 69

Troubleshooting Checklist

Troubleshooting Checklist

If the module is not working properly, refer to Table 4‐2 for a checklist of problems, possible causes, and recommended actions to resolve the problem.

Table 4-2 Troubleshooting Checklist

Problem

Possible Cause

Recommended Action

 

 

 

All LEDs are OFF.

Loss of power.

Ensure that the module was installed properly

 

 

according to the installation instructions in

 

 

Chapter 3, and that the host chassis is providing

 

 

power.

 

 

 

No Local

Incorrect terminal setup.

Refer to the Matrix DFE-Gold Series Configuration

Management

 

Guide for proper setup procedures.

Password screen.

 

 

Improper console cable

Refer to Appendix A for proper COM port pinouts.

 

 

pinouts.

 

 

 

 

 

Corrupt firmware image,

If possible, attempt to download the image to the

 

or hardware fault.

module again. Refer to the section, “Setting the

 

 

Mode Switches,” on page B-1 for instructions on

 

 

clearing NVRAM.

 

 

 

Cannot navigate

Improper username/

If the username/password combination has been

beyond Password

password combination

forgotten, refer to the section, “Setting the Mode

screen.

entered.

Switches,” on page B-1 for instructions on how to

 

 

set the mode switch to reset the username/

 

 

password combination to the default values.

 

 

 

Cannot contact the

IP address not

Refer to the Matrix DFE-Gold Series Configuration

module through

assigned.

Guide for the IP address assignment procedure.

in-band

 

 

Port is disabled.

Enable port. Refer to the Matrix DFE-Gold Series

management.

 

Configuration Guide for instructions to enable/

 

 

 

 

disable ports.

Host Port policy and/or management VLAN is incorrectly configured, or not configured.

Verify that a management VLAN exists and that it is associated with the Host Port.

Refer to the Matrix DFE-Gold Series Configuration Guide for information about Host Port and management VLAN configuration.

No link to device.

Verify that all network connections between the

 

network management station and the module are

 

valid and operating.

 

If the problem continues, contact

 

Enterasys Networks for technical support.

Matrix DFE-Gold Series Installation Guide 4-5

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Contents Enterasys Matrix Page Page Regulatory Compliance Information Electromagnetic Compatibility EMC Supplement to Product Instructions Vcci Notice Safety Information Class 1 Laser Transceivers Enterasys NETWORKS, INC. Firmware License Agreement Viii Page Page Contents Appendix a Specifications TroubleshootingAppendix B Mode Switch Bank Settings Optional Installations IndexFigures Tables About This Guide Who Should Use This GuideImportant Notice How to Use This Guide Related DocumentsFor Refer to Following conventions are used in this guide Conventions Used in This GuideConventions Used in This Guide Xvi About This Guide For information about Refer to IntroductionDFE-Gold Modules and Interface Options Overview of DFE Series Capabilities4G4282-49 4G4202-724G4202-72 and 4G4282-49 DFE-Gold Modules 7G-6MGBIC and 7G-6MGBIC-A Gigabit Ethernet Interface Modules Switch Configuration Using WebView ConnectivityManagement Switch Configuration Using CLI Commands Standards CompatibilitySecure Networks Policy Support Getting Help Lanview Diagnostic LEDsLink Aggregation Network Requirements10BASE-T Network 100BASE-TX Network1000BASE-SX/LX/ELX Network 1000BASE-T Network 1000BASE-T Network Network Requirements Important Notice InstallationInstalling Optional Network Expansion Modules Contents of DFE-Gold Module Carton QuantityUnpacking the DFE-Gold Module Removing the Coverplate Installing the Network Expansion ModuleInstalling the Network Expansion Module Preparation Installing an Optional Mini-GBICMini-GBIC with MT-RJ Connector InstallationMini-GBIC with LC Connector Removing the Mini-GBIC N5 POE Module Placement and RulesExample 2 -6, B Example 1 -6, aExample 3 -6, C Example 4 -6, DInstalling the DFE Module into a Chassis To install the module, refer to ‐1 and proceed as follows Installing Module into Matrix E7 or N7 ChassisCard guides Installing Module into Matrix N1, N3, or N5 Chassis Installing Module into N1, N3, or N5 Chassis only N3 shown Connecting to the NetworkConnecting UTP Cables DFE RX+ TX+ TX1+ RX1 TX2+ TX3+ RX3 RX2 TX4+ RX4 Connecting Fiber-Optic Cables to Mini-GBICs 13 Cable Connection to MT-RJ Fiber-Optic Connectors 14 Cable Connection to LC Fiber-Optic Connectors What Is Needed Connecting to COM Port for Local ManagementParameter Setting Connecting to an IBM PC or Compatible Device15 Connecting an IBM PC or Compatible Device Connecting to a VT Series Terminal16 Connecting a VT Series Terminal Connecting to a Modem17 Connecting to a Modem COM Port Adapter Wiring and Signal Diagram RJ45 Adapter Wiring and Signal AssignmentsVT Series Port Adapter Wiring and Signal Diagram RJ45 DB25Completing the Installation Completing the Installation of a New SystemModem Port Adapter Wiring and Signal Diagram First-Time Log-In Using a Console Port Connection 18 Matrix DFE Startup Screen Example N7 Chassis Logging in with an Administratively-Configured User Account Troubleshooting Using LanviewAbout the Management Mgmt LED 4G4282-49 Viewing the Receive and Transmit ActivityColor State Recommended Action LEDAmber Alternating 67% on, 33% and off off. Indicates that a Refer to the Matrix DFE-Gold Series Configuration Troubleshooting ChecklistMatrix DFE-Gold Series Configuration Guide for DFE-Gold Module Shutdown ProcedureOFFLINE/RESET Switch Recommended Shutdown Procedure Using OFFLINE/RESET SwitchLast Resort Shutdown Procedure Using OFFLINE/RESET Switch Specifications DFE-Gold Module SpecificationsTable A-1 Specifications Processors/Memory Ethernet Interface Module SpecificationsTable A-3 Mini-GBIC Input/Output Port Specifications Mini-GBIC Input/Output SpecificationsGigabit Ethernet Specifications MGBIC-LC01 / MGBIC-MT01 Specifications 1000BASE-SXMGBIC-LC03 Specifications 1000BASE-LX MGBIC-LC09 Specifications 1000BASE-LX MGBIC-08 Specifications 1000BASE-ELXTable A-10 MGBIC-08 Optical Specifications MGBIC-02 Specifications 1000BASE-T Table A-12 MGBIC-02 SpecificationsTable A-11 MGBIC-08 Operating Range 1550 nm COM Port Pinout Assignments Regulatory ComplianceTable A-14 Compliance Standards Regulatory Compliance Regulatory Compliance Specifications Mode Switch Bank Settings Optional Installations Setting the Mode SwitchesRequired Tools Figure B-1 Mode Switch Location on 4G4202-72 and 4G4282-49 Location of Dram Simm and Dimm Memory Modules Memory Locations and Replacement ProceduresRemoving the Dram Simm Dram Simm Replacement ProcedureFigure B-5 Removing the Existing Dram Simm from 4G4282-49 Figure B-6 Installing the Dram Simm on 4G4282-49 Installing the Dram Simm on 4G4282-49Removing the Dimm Dimm Replacement ProcedureFigure B-8 Installing the Dimm on 4G4202-72 or 4G4282-49 Installing the Dimm on 4G4202-72 or 4G4282-49Numerics IndexIndex-2
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