Freedom9 Troubleshooting Guide: Efficiently Troubleshoot IP Configuration and More

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freeView IP 800 User’s Manual

7 Troubleshooting

Ensure that all cables are well seated. Label all of the cables with the number for each respective computer to avoid confusion.

The recommended maximum KVM cable length is 5 meters (16 ft), a longer cable may result in ghosting and degradation. Normally, the cable length is based on the driver capacity of your VGA card and your motherboard PS/2 port. If you need a longer VGA cable, please use a VGA and PS/2 extender.

The Power Jack polarity is center positive and the power adapter is DC5V, 2.5A.

If you forget your “password” and it is changed from the default, please contact your supplier.

Q 001: The remote mouse doesn’t work or is not synchronized.

A 001: Make sure the mouse settings on the device match the mouse model. There are some circumstances where the mouse synchronization process could behave incorrectly, refer to Section 5.10.1 for more details.

Q 002: The video quality is bad or the picture is grainy.

A 002: Try to correct the brightness and contrast settings (see Section 6.3.3) until the picture improves. Use the auto adjustment feature to correct a flickering video.

Q 003: Can’t log into the freeView IP 800.

A 003: Verify the username and password. Be default, the user ”super” has the password ”pass”. Also, ensure that the web browser is configured to accept cookies.

Q 004: The Remote Console window can’t connect to the host.

A 004: A firewall may be preventing access to the Remote Console. Make sure that TCP port numbers 80 or 443 are open for incoming TCP connection establishments.

Q 005: No connection can be established to the freeView IP 800.

A 005: Check whether the network connection is working (ping the IP address of device). If not, check the network hardware and check if the device is powered on. Check whether the IP address of the device and all other IP related settings are correct. Check that there isn’t an IP conflict on the network (multiple devices using the same IP address). Verify that the entire IP infrastructure of your LAN, like routers etc., are correctly configured.

Q 006: Special key combinations, e.g. <Alt>+<F2>, <Alt>+<F3> are intercepted by the console system and not transmitted to the host.

A 006: A ’Hot-key’ needs to be defined for special key combinations. See Section 5.10.1 for more

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Contents Rev FreeView IPCopyright and Trademark Information Table of Contents Rack Mount KIT Installation Diagram List of Figures 13 Certificate Settings List of Tables Initial IP Configuration Hardware InstallationIntroduction Video ModesWeb Interface KVM Setup ProgramVideo Settings in Options Menu Auto Adjust buttonRemote Console Sync Mouse buttonWhen The Server Is Non-Operational When The Server Is OperationalType of Failure Detected By FeaturesPackage Contents Model No FreeView IP 800 switch Technical SpecificationsSystem Requirements Cable Diagrams PS/2 CableVGA Cable AT to PS/2 keyboard adapter OptionalProduct Details Port Rack Mount PS/2 IP-KVM switch Operation Overview Connecting The freeView IP 800 To The Host SystemStep Connect the mouse to the KVM Switch Internet Modem Using a 100 Mbps Connection Using a 10 Mbps ConnectionInitial Configuration Via Dhcp Server Initial ConfigurationFreeView IP 800 Setup Program Parameter ValueFreeView IP 800 Setup Tool Initial Configuration Via Serial ConsoleFreeView IP 800 Keyboard Settings Keyboard, Mouse And Video ConfigurationIP auto configuration none/dhcp/bootp dhcp Net maskAuto Mouse Speed And Mouse Synchronization Remote Mouse SettingsRecommended Mouse Settings Host System Mouse SettingsSingle and Double Mouse Modes SUN Solaris MS Windows 2000/2003 Professional and Server, XPTelnet PrerequisitesPush Buttons freeView IP 800 IP-KVM Switch Using the freeView IP 800 as a KVM SwitchPC Port LED Indication Keyboard Hot Key Commands Reset Button Bank Bank button and PC 8Segment Bank LED Indication To select PC port Daisy Chain Connection Diagram Hot Plug On Screen Display Operation FreeView IP 800 User’s Manual Http//IP address of freeView IP Logging In And Logging OutHttps//IP address of freeView IP Navigation Login ScreenGeneral description Logging OutMain Window Remote Console Control Bar Single/Double Mouse ModeCtrl+Alt+Delete Options Exclusive AccessMonitor Only ScalingLocal Cursor Mouse HandlingVideo Settings Through The Web Interface Video Settings10 Video Settings Panel Video Settings Through The Remote ConsoleShow Soft KeyboardMapping Local KeyboardEncoding HotkeysStatus line Remote Console Status LineKVM Console Remote ControlTelnet Console User Management Command DescriptionSet Password Change PasswordUsers And Groups KVM SettingsUser Console User Console Settings PartUser Console Settings Part Miscellaneous Remote Console Settings Keyboard/Mouse Keyboard and Mouse SettingsVideo Miscellaneous Video SettingsMouse Speed Network Device Settings10 Dynamic DNS Dynamic DNS11 Dynamic DNS Scenario 12 Device Security SecurityCertificate 13 Certificate Settings14 SSL Certificate Upload 15 Serial Port Serial PortFreeView IP 800 User’s Manual 16 Date and Time Date And Time17 Event Log Event LogFreeView IP 800 User’s Manual Board Summary Maintenance Device InformationConnected Users Reset Functions20 Event Log List 21 Update Firmware Update Firmware22 Unit Reset Unit ResetFreeView IP 800 User’s Manual Troubleshooting FreeView IP 800 User’s Manual CE Certificate CertificatesPin Assignments Key Codes Figure B-1 English US Keyboard Layout Rack Mount Kit Installation Diagram