Avaya NN44400-120 manual Installing the Agent Desktop prerequisites, Installing Agent Desktop

Preparing an offsite PC for Agent Desktop

•Starting Agent Desktop (page 24)

•Setting Agent Desktop to offsite mode (page 25)

•Logging on to Agent Desktop (page 25)

•Logging off from and exiting the Agent Desktop (page 27)

Installing the Agent Desktop prerequisites

Agent Desktop requires Microsoft .NET framework 3.5, Windows Installer 3.1 Redistributable (v2), Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) installed on your computer. You can install these components from the Agent Desktop server.

Prerequisites

•Access your corporate network through your broadband connection.

Procedure steps

Step Action

1In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by your system administrator for Agent Desktop. The correct URL format is <Agent Desktop servername>/agentdesktop.

2Click Install Prerequisites.

3Follow the on-screen instructions to complete installing the Agent Desktop prerequisites.

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Installing Agent Desktop

Agent Desktop uses smart client technology to push the Agent Desktop client to your desktop. There is no installation program as such, you install the application by entering a URL in your internet browser. Agent Desktop does not include a desktop icon, but it is possible to create one for ease of access.

Prerequisites

•Ensure that the administrator has configured your Windows User ID in Communication Control Toolkit and that you have a valid User ID, Password, and Domain for use with Agent Desktop.

•Access your corporate network through your broadband connection.

NN44400-120 Offsite Agent User Guide 26 November 2010 23