Avaya NN44400-120 manual Overview of the Offsite Agent desktop application

Overview of the Offsite Agent desktop application

administrator has applied to your user profile. You can also enter a number at which to reach your supervisor. Agent Desktop stores the settings on this dialog and displays them as the default values at your next logon.

When you complete your phone number details, Agent Desktop indicates the progress of your connection to the Offsite Agent server. You have the option of cancelling the connection.

The Agent desktop displays on the screen, with the agent in a logged-out state. To complete the Contact Center logon, the agent selects Logon from the Select Agent Status list.

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