Avaya NN44400-120 manual Making a call in Permanent Connection mode, Ending a call

Handling Telephony calls in Permanent Connection mode

Making a call in Permanent Connection mode

Make a call using the Agent Desktop. Ensure that you follow the correct steps based on the type of telephone number you want to call:

•a new external telephone number

•a new internal telephone number

Prerequisites

Attention: If you have an active customer call on your set, you cannot originate another call. If you want to consult with a supervisor or another agent, then you must use the conference feature.

Procedure steps

Step Action

1On the action bar, click Originate Call.

2Select Use Trunk Access Code and type the access code in the Use Trunk Access Code box and telephone number in the Destination Number box and click Initiate Contact.

OR

Type an internal telephone number in the Destination Number field and click Initiate Contact.

3Click Release on the call work item when you complete the call.

--End--

Ending a call

End a call when a call is completed. If you were in Ready status before the call, you automatically return to Ready when you terminate the call. If you require time to perform call wrap-up tasks before you accept another call, change your status to Not Ready.

Procedure steps

Step Action

1Click Release on the call work item.

--End--

32 NN44400-120 Offsite Agent User Guide 26 November 2010