Avaya NN44400-120 manual Logging off from and exiting the Agent Desktop, Variable definitions

		Preparing an offsite PC for Agent Desktop
Variable definitions
	Description	Value
	User name	The username configured on CCT to work with Agent
		Desktop. This might be your normal Windows domain
		username, or a specific username provided by the Offsite
		Agent administrator. Your administrator should provide you
		with the correct username.
	Password	The password for the user entered in the User Name field.
	Domain	The Windows domain for the user entered in the User
		Name field. Your administrator should provide you with the
		correct domain.
	Agent ID	Your Contact Center agent ID.
	Phone	Your default offsite telephone number appears in this field.
		Depending on your profile settings you can select other
		numbers from the list or edit the number in this field.
	Supervisor Number	The telephone number of your supervisor.

Logging off from and exiting the Agent Desktop

Log off from the Agent Desktop when you are ready to exit the application.

Prerequisites

Ensure that you do not have a contact open. If a contact is open, you must close it before you log off of the application.

Procedure steps

Step Action

1Select Log Out from the Agent Status list.

The top bar displays a Logged Out status message.

2Click the Close button.

3Click Yes.

Agent Desktop closes.

--End--

NN44400-120 Offsite Agent User Guide 26 November 2010 27